Helmer Schelfhout Email & Phone Number

Mechelen, Vlaanderen, België

- Design, standardisation and roll-out of the Application and Infrastructure Management processes, procedures and guidelines for Ordina Belgium.- Realization and roll-out of an ITIL compliant Service Management Tool at Ordina Belgium- Training and Coaching of service managers and service teams- Assurance of outsourcing and managed services contracts performed by the Business Units of Ordina Belgium- Service Design and Transition Management of "IT Risk Assurance and Software Quality" services and "Records and Information Management" services at the Janssen Pharmaceutical Companies of Johnson & Johnson

- Start-up and Management of the Bid & Project Management Office of Ordina Belgium- Design, standardisation and roll-out of the bid, project management and support processes for all customer engagements of Ordina Belgium- Training and coaching of Bid Managers, Project Managers and Service Managers- Assurance (Quality, Finance and Risk) of all Bids, Projects and support contracts performed by the Business Units of Ordina Belgium for the customers- Responsible for the Contract and Project Management in case of complex bids or projects- Operational Management of the IT environment of Ordina Belgium (Workplaces, Servers, Networking, business applications, SAP ERP, etc.) to assure the operational continuity and availability of the IT components for the Ordina business processes- IT Management of enhancement and improvement of the IT environment of Ordina Belgium to better, faster and more affordable support the Ordina Business Processes

Management of the business unit of Ordina Belgium for "project management, analysis and testing" consultancy services.

Consultancy assignments at the Janssen Pharmaceutical Companies of Johnson & Johnson:- Project Manager "Enterprise Content Management"- Project Manager & Service Manager "Safety, Health & Environment"- Project Manager & Service Manager "Global WebSolutions"

Management of the transfer of the "Records & Information Management"​ team and activities at Janssen Pharmaceutical Companies of Johnson & Johnson to Ordina Belgium and the transformation to a managed services contract.

Management of the transfer of the "IT Risk Assurance & Software Quality"​ team and activities at Janssen Pharmaceutical Companies of Johnson & Johnson to Ordina Belgium and the transformation to a managed services contract.

Delivery Management of the Global WebSolutions CoE:- Management of the global roll-out of the Web Solutions platform to the EMEA, NA and MEWA regions- Management of platform improvement and innovation projects- Service Design, Deployment and Management of the Global WebSolution Services conforming to Service Level Agreements

Service Management of the application maintenance of the platform of web applications for the "Safety, Health & Environment" department at Janssen Pharmaceutica, including the project management of the development of new web applications and major changes to the application landscape.

Project Management of the design, development and roll-out of the Enterprise Content Management platform for the EMEA Strategic Marketing department to support the marketing processes of pharmaceutical products.

- Analysis & Development of an intranet webapplication to support the workflow of packaging materials for pharmaceutical products- Testing & Validation of the developed software conforming to GxP regulations- Management of the operational support during go-live conforming to the EMEA Janssen Pharmaceutica Change/Incident/Release management processes and GxP regulations

Consultancy assignments at:- Eternit N.V.: Java Analyst/Developer- Janssen Pharmaceutical Companies of Johnson & Johnson: Team Manager/Java Analyst-Developer

Technical Design & Development of the web-based B2B environment

Bachelor, Information Technology

Graduated with Honors

Hoger Beroepsonderwijs, Bedrijfskader