Helmi Fitri Email & Phone Number

Singapore

Investigation relating to the Employment of Foreign Manpower Act and Employment Act, and Prevention of Human Trafficking ActCOVID19 Crisis Management - Team Leader- Led and train 15 auxiliary dormitory inspectors- Ensure smooth operation of highly dynamic, unprecedented operations- Manage stakeholders and be decisive in a time-sensitive and emotionally-sensitive period

Key responsibilities:- Managing upkeep of foreign case witnesses and victims, providing temporary jobs, and food and accommodation provision via vendors- Subject matter expert and single point of contact for over 100 colleagues- Vendor management- Responded to enquiries from public, employers, employment agencies, and foreign workers- Involved in policy formulation and updateManagement responsibilities:- Led a team with five officers- Led learning and development activities and knowledge management for a department of 20- Trainer of self-defence

Summary: Responded to emails sent in by SingTel customers, in the form of enquiries, feedback, and complaints, by calling back customers or replying directly via email.Accomplishments:- Won several top Customer Care Officer awards of the month- Only officer with a 100% score in a department audit- Entrusted to oversee, supervise and teach approximately 40 new officers in a new department in Malaysia