Concept Owner
CurrentAt Ilmarinen, I have been at the forefront of renewing the service concept for vocational rehabilitation for individual clients, which has required a deep understanding of customer-oriented service design and the ability to competitively tender service providers. Our goal is to deliver effective vocational rehabilitation services and help employees return to work. This work is meaningful from an individual's perspective but also has societal significance.In addition to my primary responsibilities, I also serve in Ilmarinen's internal coaching network. My role involves leading the effort to enhance our department's staff expertise and professional skills. I work closely with our HRD and coaches from other departments to strategize on implementing our organization's skill development strategy and bringing our brand's values to life through practical actions. We develop a range of training programs for the organization, such as training for employees who oversee orientation processes.