Héloïse Delin Email & Phone Number

Région De Nantes, France

• Planned and organized projects, ensuring alignment with stakeholder requirements.
• Managed tasks and delegated responsibilities to the development team.
• Budgeted costs and monitored expenditures throughout project lifecycles.
• Maintained consistent communication with stakeholders to address concerns and ensure project success.
• Mastered reporting tool such as SAP Crystal Reports and Business Intelligence (BI) application MyReport BE (Business Evolution).
• Efficiently led training sessions, ensuring the adoption of the software and previously mentioned applications.

Région De Nantes, France

• Led cross-functional team in the development and implementation of Microsoft Dynamics 365 Customer Relationship Management (CRM) solutions for approximately 2000 users, ensuring alignment with organizational goals.
• Organized and conducted framing workshops, demonstrations and user trainings sessions for around 50 people, resulting in an adoption rate of more than 60% to facilitate project understanding and adoption.
• Analysed customer needs, developed detailed specifications, and created user guides for seamless knowledge transfer.
• Collaborated in a teamwork environment to manage and plan tasks, ensuring project deadlines and deliverables were met.
• Managed backlog in Agile methodology, including Scrum, preparing and realizing user stories for iterative development cycles.
• Conducted thorough functional and unit tests to validate system performance and user satisfaction, resulting in customer satisfaction levels of around 90%.

Paris, Île-de-France, France

• Assisted cross-functional teams across different countries, demonstrating exceptional adaptability and project management skills in the establishment of Smart Lightning solution.
• Implemented Smart Building technologies that enhanced connectivity and security for building management systems, while also reducing costs.

Luxembourg

• Implemented Salesforce.com CRM for various projects.
• Conducted comprehensive unit and functional tests to validate CRM functionalities.
• Executed in-depth analysis and customization of CRM systems.
• Collaborated in workshops and teamwork environments to analyse requirements, develop solutions, and achieve project goals.
• Parameterized and set up the solution.

Saint-Malo, France

• Optimized spare parts stores and its stocks, analysing more than 10,000 spare parts to improve inventory management efficiency.
• Implemented a scanning system for the output of spare parts, resulting in improved tracking and accountability.
• Established a booking system for spare parts on the Microsoft AX Dynamics ERP, by analysing requirements, writing specifications and overseeing solution development.
• Studied how to reduce storage costs, identifying opportunities and proposing cost-saving measures for efficient storage management.

Ancenis, France

Maintenance Technician on a production line in a butter factory.

Nantes, France

Conducted data synthesis and analysis using Microsoft Access Database, consolidating and organizing information to facilitate decision-making processes within the organization.