Héloïse Delin Email & Phone Number

Région De Nantes, France

• Planned and organized projects, ensuring alignment with stakeholder requirements. • Managed tasks and delegated responsibilities to the development team. • Budgeted costs and monitored expenditures throughout project lifecycles. • Maintained consistent communication with stakeholders to address concerns and ensure project success.• Mastered reporting tool such as SAP Crystal Reports and Business Intelligence (BI) application MyReport BE (Business Evolution).• Efficiently led training sessions, ensuring the adoption of the software and previously mentioned applications.

Région De Nantes, France

• Led cross-functional team in the development and implementation of Microsoft Dynamics 365 Customer Relationship Management (CRM) solutions for approximately 2000 users, ensuring alignment with organizational goals. • Organized and conducted framing workshops, demonstrations and user trainings sessions for around 50 people, resulting in an adoption rate of more than 60% to facilitate project understanding and adoption.• Analysed customer needs, developed detailed specifications, and created user guides for seamless knowledge transfer.• Collaborated in a teamwork environment to manage and plan tasks, ensuring project deadlines and deliverables were met.• Managed backlog in Agile methodology, including Scrum, preparing and realizing user stories for iterative development cycles.• Conducted thorough functional and unit tests to validate system performance and user satisfaction, resulting in customer satisfaction levels of around 90%.

Paris, Île-De-France, France

• Assisted cross-functional teams across different countries, demonstrating exceptional adaptability and project management skills in the establishment of Smart Lightning solution.• Implemented Smart Building technologies that enhanced connectivity and security for building management systems, while also reducing costs.

Luxembourg

• Implemented Salesforce.com CRM for various projects.• Conducted comprehensive unit and functional tests to validate CRM functionalities.• Executed in-depth analysis and customization of CRM systems.• Collaborated in workshops and teamwork environments to analyse requirements, develop solutions, and achieve project goals.• Parameterized and set up the solution.

Saint-Malo, France

• Optimized spare parts stores and its stocks, analysing more than 10,000 spare parts to improve inventory management efficiency.• Implemented a scanning system for the output of spare parts, resulting in improved tracking and accountability.• Established a booking system for spare parts on the Microsoft AX Dynamics ERP, by analysing requirements, writing specifications and overseeing solution development.• Studied how to reduce storage costs, identifying opportunities and proposing cost-saving measures for efficient storage management.

Ancenis, France

Maintenance Technician on a production line in a butter factory.

Nantes, France

Conducted data synthesis and analysis using Microsoft Access Database, consolidating and organizing information to facilitate decision-making processes within the organization.