Experte Customer Success Manager And Csm
Freelance
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Héloise Lesimple Email & Phone Number
Experte Customer Success Manager and CSM
at
Freelance
1 work email found
@diatly.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Experte Customer Success Manager and CSM
Location
Paris, Île-de-France, France
Who is Héloise Lesimple? Overview
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Quick answer
Héloise Lesimple is listed as Experte Customer Success Manager and CSM at Freelance, based in Paris, Île-de-France, France. AeroLeads shows a work email signal at diatly.com and a matched LinkedIn profile for Héloise Lesimple.
Héloise Lesimple previously worked as Customer Success Manager / CSM expert at Freelance and CSM Expert at Scalezia.Co. Héloise Lesimple holds Master’S Degree, International Business/Trade/Finance, Master 2 Finance & International Business from Esce.
Company email context
Email format at Freelance
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{first_initial}{last}@diatly.com
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Profile bio
About Héloise Lesimple
Looking for challenge and result oriented, I am passionate about 🔥 Customer Success Management (CSM)🔥 topics.But I am also...Passionate about sailing ⛵️And sewing! (my current fad: make bananas bags! 🍌 )Adaptable and driven by entrepreneurship, adept at "Test & Learn", I've already supported around 20 companies (start-ups/scale-ups, VSEs/SMEs, large groups), in a variety of sectors such as:- healthcare- culture- communication and digital marketing- transportation- cybersecurity- associations etcI'd be happy to put my skills at your service to:✅ Structure your CSM business unit✅ Set up your CSM processes (onboarding, support, upsell)✅ Write your CSM content: video tutorials, email sequences and blog articles and FAQs✅ Set up the necessary and relevant tools and KPIs according to your objectives👉 To work on common projects, contact me:Directly in PM on LinkedinOn my MALT profile: https://bit.ly/3u6e8eX See you soon 🚀
Listed skills include Management, English, Business Strategy, Marketing Strategy, and 9 others.
Current workplace
Héloise Lesimple's current company
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9 roles
Héloise Lesimple work experience
A career timeline built from the work history available for this profile.
Customer Success Manager / Csm Expert
Current
Freelance
Main tasks:Audit and structuring of customer support/customer success:Onboarding courses (training, workshops, webinars...)Structuring support (bugs, FAQs, video tutorials, GIFs, articles, etc.)User feedbackImplementation of KPIsImplementation of workflows, processes and automationsSet-up and configuration of tools: Intercom, Zendesk, Freshdesk, Crisp.
Sep 2020 - Present
Csm Expert
Current
Dec 2022 - Present
Lead Customer Success Manager
Adoption: +454% between March 2019 and May 2020- Structuration of the CSM business unit- Training and implementation of onboarding processes- Tracking of usage and satisfaction metrics- Close collaboration with sales (seeking recommendations) & developers (feedback and identifying needed features).- Participation in the product roadmap- Manage retention.
Mar 2019 - Sep 2020
Sales Representative
Sell boats in France and EuropeDevelop a network of business partners in France and EuropeOrganize and be present at national and international sailing boats shows (Paris, Dusseldorf, La Rochelle, Gênes...)Ensure the boats' communication & marketing for the shipyardContribute to develop the brand range, and to optimise actual boats regarding customer's.
May 2017 - Oct 2018
Account Manager Key Account
Elaborate commercial propositions and associated budgetQualify customer request and customer relationship monitoringParticipate to the new commercial strategy developmentNew clients accuracy and prospectionTo held commercial pipe and reporting tools associated with commercial activityParticipate to the innovation phasesCollaborate to the new tools conception
Nov 2015 - Sep 2016
Financial Advisor On Profesional Market
Financial analysisRisk managementManagement and development of client portfoliosFundings' establishment
Jan 2014 - Jul 2014
Sales And Marketing Analyst
Market study for the outsourcing of the company in Eastern EuropeElaboration of a questionnaire; Prospection by phone Analysis of the collected statistics, elaboration and writing of the market study report in EnglishECCP congress in Toulouse (France)Training about life science market + sales calling
Jul 2011 - Jan 2012
Sales Assistant
Precad
* Market study for the development of a product * Prospected clients by phone * Updated client database * “Door-to-door” …
Jun 2010 - Jul 2010
4 education records
Héloise Lesimple education
Master’S Degree, International Business/Trade/Finance, Master 2 Finance & International Business
Esce
Technical Sales Representative Course
Double Degree International Business, International Business
FAQ
Frequently asked questions about Héloise Lesimple
Quick answers generated from the profile data available on this page.
What company does Héloise Lesimple work for?
Héloise Lesimple works for Freelance.
What is Héloise Lesimple's role at Freelance?
Héloise Lesimple is listed as Experte Customer Success Manager and CSM at Freelance.
What is Héloise Lesimple's email address?
AeroLeads has found 1 work email signal at @diatly.com for Héloise Lesimple at Freelance.
Where is Héloise Lesimple based?
Héloise Lesimple is based in Paris, Île-de-France, France while working with Freelance.
What companies has Héloise Lesimple worked for?
Héloise Lesimple has worked for Freelance, Scalezia.Co, Follow, Marée Haute, and Nod-A.
How can I contact Héloise Lesimple?
You can use AeroLeads to view verified contact signals for Héloise Lesimple at Freelance, including work email, phone, and LinkedIn data when available.
What schools did Héloise Lesimple attend?
Héloise Lesimple holds Master’S Degree, International Business/Trade/Finance, Master 2 Finance & International Business from Esce.
What skills is Héloise Lesimple known for?
Héloise Lesimple is listed with skills including Management, English, Business Strategy, Marketing Strategy, Microsoft Excel, Strategy, Market Research, and Marketing.
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