Heloiza Severo Email & Phone Number

Sliema, Malta

Sliema, Malta

Stoke-On-Trent, United Kingdom

EurekaLab is a Brazilian Startup - A platform of open innovation that, through crowdsourcing, aims to connect companies/brands to a community of talented creatives to solve demands related to ideation, prototyping, branding and packaging.EurekaLab helps companies/brands find original ideas about design and innovation and creatives to connect with each other and get their work recognized by large companies/brands.I am developing their online strategy to increase the creative… Show more EurekaLab is a Brazilian Startup - A platform of open innovation that, through crowdsourcing, aims to connect companies/brands to a community of talented creatives to solve demands related to ideation, prototyping, branding and packaging.EurekaLab helps companies/brands find original ideas about design and innovation and creatives to connect with each other and get their work recognized by large companies/brands.I am developing their online strategy to increase the creative community and to generate business leads.I've implemented SEO best practice and Google Analytics on their React Platform and I am creating a content strategy for their social media. Show less

London, United Kingdom

Practising the main subjects of Digital Marketing I gained hands-on experience working with real companies. A professional report and a presentation were delivered to each of the clients, which boosted this challenge as a real job. As a Project Manager, I coordinated my team to meet deadlines, and I did help each member to contribute with their specific skills towards to deliver a high level of work. Hampstead & Frognal Tutors: An e-commerce project for an online tutoring company. We… Show more Practising the main subjects of Digital Marketing I gained hands-on experience working with real companies. A professional report and a presentation were delivered to each of the clients, which boosted this challenge as a real job. As a Project Manager, I coordinated my team to meet deadlines, and I did help each member to contribute with their specific skills towards to deliver a high level of work. Hampstead & Frognal Tutors: An e-commerce project for an online tutoring company. We worked in a team to provide a comprehensive digital marketing strategy designed to increase awareness, drive traffic to the website, and to ultimately improve conversion rates. Day-to-day work covered Google Analytics, SEO, Social, Paid Search, Mobile, and Content marketing. Recommendations were made based on data insights and have been implemented successfully by the client.Musitude - A Mobile App-Marketing project focused on possible monetisation strategies for an existing app. Further work included analysis of the website and social metrics and recommendations based on insights gleaned from this data. A promotional video was created for the client, and content marketing strategies and campaign ideas were also presented to the client.My Life Films - An Inbound Marketing project focused on finding optimisations solutions to the websites of the company: the charity organisation and the video producer. As part of the plan, we suggested a promotional campaign for the launch of the video production company, using social media with B2B approach and networking strategy. Finally, a detailed content and promotion strategy, emphasising each stage in the sales funnel and workflows was presented. Show less

Sofia, Bulgaria

- Responsible for providing white glove customer service to high profile corporate wireless customers.- Providing day to day operational service desk support; receiving inbound calls, providing web support via live chats, email, and portal activity. - Processing service orders; answering how-to questions, troubleshooting. - Analyzing monthly billing and program reports.- General account maintenance. - Managing customer relationships with corporate partners.

Lisbon, Portugal

Chain of hostels - three of them in Lisbon and one in Arrifana Beach.- Lisbon Destination Hostel - 6º best hostel in the World (HostelWorld ranking - 2016).​- Sunset Destination Hostel - 8º best hostel in the World (HostelWorld ranking - 2016).​Management of sales and communication channels such as HostelWorld, Booking.com, Expedia, Airbnb, TripAdvisor, Facebook, Instagram - Choosing and update photos, writing introduction and policies texts in Portuguese and… Show more Chain of hostels - three of them in Lisbon and one in Arrifana Beach.- Lisbon Destination Hostel - 6º best hostel in the World (HostelWorld ranking - 2016).​- Sunset Destination Hostel - 8º best hostel in the World (HostelWorld ranking - 2016).​Management of sales and communication channels such as HostelWorld, Booking.com, Expedia, Airbnb, TripAdvisor, Facebook, Instagram - Choosing and update photos, writing introduction and policies texts in Portuguese and English.Creation of internal marketing campaigns.Negotiations with suppliers and meeting partners for future positions (web designer, designer, photographer, musicians).Briefing and coordination of the web designer's work and designer. ​ Show less

Lisbon, Portugal

Welcoming the guests to the hostels and showing them the facilities.Managing incoming resolutions and specific guest requests.Handling payments and hostels invoicing.Providing guests with useful information ad insights guidance about Lisbon.Promoting and up-selling in-house tours and events.

Porto Alegre, Brazil

Team leadership and main contact between the agency and the client.Organizing deadlines and monitoring daily tasks.Budget management.Advertising campaigns management (creation of briefing through up to outputs).Negotiation with the suppliers (along with electronic and graphic production).Involvement in the creation and application of market research.

Porto Alegre, Brazil

Porto Alegre, Rs - Brazil

I worked handling the clients, creating communication plans and as a graphic production.

Dom Pedrito, Rs - Brazil

- Face-to-face service.- Helping customer with their inquiries.

Bagé Area, Rs - Brazil

Professional Digital Marketing

The Digital Marketing Professional Program covered all the aspects of Digital Marketing and Strategy, like Content Creation and Strategy.

Postgraduate In Business Management, Business/Managerial Economics

This post-graduation approached a general education for the global and transversal understanding of organizations, providing theoretical.

Postgraduade In Strategic Communication, Communication And Media Studies

Bachelor In Social Communication - Publicity And Advertising, Public Relations, Advertising, And Applied Communication

Intermediate

I lived six months in Malta and spent one month in London studying English.