Support business networks, computers, servers, smart phones, tablets, printers, and other IT infrastructure requirements, specializing in solutions for small businesses. While we have the certifications, credentials and expertise, our real passion is helping people.Our mission is to help our customers reach a new level of effectiveness and comfort with today’s technology through superior computer service, coaching, and support. We are here to listen. We are ready to help.Grand… Show more Support business networks, computers, servers, smart phones, tablets, printers, and other IT infrastructure requirements, specializing in solutions for small businesses. While we have the certifications, credentials and expertise, our real passion is helping people.Our mission is to help our customers reach a new level of effectiveness and comfort with today’s technology through superior computer service, coaching, and support. We are here to listen. We are ready to help.Grand Technology Solutions (www.grandtechconnect.com) was founded in 2016 in St. Johns County, Florida. We offer onsite support in St. Johns County and surrounding areas, but our expert remote support is available for anyone anywhere in the country.Grand Technology Solutions(904) 606-6011info@grandtechconnect.comwww.grandtechconnect.com Show less

Implemented Association Management Software (AMS) for membership organizations. Worked with customers, project managers, and engineering to define requirements, build SOW documentation and estimates, design and develop AMS implementations, define QA and UAT scenarios, provide training, etc. Modules included membership, events, accounting A/R, marketing, e-commerce, certification, etc.

Responsible for technical leadership and business direction for all network infrastructure, data requirements, and certification life-cycle application improvements for a national certification and regulation organization with more than 17,000 active constituents.Managed IT staff (full-time database manager and systems administrator).Ongoing business process improvement: Identified business needs and completed enterprise-wide Association Management Software (AMS) platform… Show more Responsible for technical leadership and business direction for all network infrastructure, data requirements, and certification life-cycle application improvements for a national certification and regulation organization with more than 17,000 active constituents.Managed IT staff (full-time database manager and systems administrator).Ongoing business process improvement: Identified business needs and completed enterprise-wide Association Management Software (AMS) platform implementation (Microsoft Dynamics CRM) for a certification processing solution with a busy customer base of more than 17,000 active constituents. Project management included multiple vendors, contract negotiation, significant third-party integrations, development of proposals and requirements documentation, development and implementation of SOP and business processes, staff and constituent training, change management, project justification presentations for Board of Commissioners and finance committees, budgeting and forecasting.Directed and supervised all aspects of network infrastructure in a high-paced, dynamic environment with ongoing changes in business process, policy, and workflow. In addition to network and systems administration tasks, oversaw new projects with SQL databases, website development (DNN and WordPress), AMS and CRM implementations, and SharePoint file collaboration environment supporting hundreds of users. Served as technical trainer for staff and external stakeholders, for new software rollouts, in-house training for AMS workflow processes, etc. Complete overhaul of the company’s enterprise network infrastructure and server environment in 2010, including: Exchange Server 2010 implementation, Windows 2008 Active Directory domain, new firewall (and VPN configuration), network switch upgrade, and upgrades and/or replacements of all user desktops, laptops, and tablets. Show less

Worked as consultant with several technology companies throughout Florida (Tampa, Fort Myers, Jacksonville) and Maryland (Baltimore and Columbia). Network design and installations, software rollouts, hardware upgrades, process improvement, and training.Developed business opportunities, identified requirements, negotiated contracts, implemented technology solutions.Led certification focus groups; partnered with and mentored other IT professionals. Large network… Show more Worked as consultant with several technology companies throughout Florida (Tampa, Fort Myers, Jacksonville) and Maryland (Baltimore and Columbia). Network design and installations, software rollouts, hardware upgrades, process improvement, and training.Developed business opportunities, identified requirements, negotiated contracts, implemented technology solutions.Led certification focus groups; partnered with and mentored other IT professionals. Large network upgrade projects from NT4 to Windows 2000 Active Directory, Exchange Server implementations and client rollouts, Windows Server upgrades, MS Small Business Server, operating system upgrades (XP, Windows 7, etc.).Implemented network-wide changes with Active Directory, Group Policy, Batch Files, Windows Script Host, and some Visual Basic scripting.General network and client troubleshooting in diverse business and home environments, including significant training opportunities. Trained network administrators as well as front-end users. Show less

Team lead for eight systems integrators and served as a technical consultant for a large government contract, providing network design, technical support, business process analysis, and training.Supported a software development team. Implemented Rational software engineering environment.Designed and implemented a network-wide migration from Windows NT4 to Windows 2000 Active Directory.As Technical Trainer, managed three certification focus groups, using a model that I… Show more Team lead for eight systems integrators and served as a technical consultant for a large government contract, providing network design, technical support, business process analysis, and training.Supported a software development team. Implemented Rational software engineering environment.Designed and implemented a network-wide migration from Windows NT4 to Windows 2000 Active Directory.As Technical Trainer, managed three certification focus groups, using a model that I created to help SAIC employees obtain industry certifications (Microsoft, CompTIA, etc.).Project Manager for the division’s Microsoft Certified Partner program, building commercial business for the group. Show less

As a Microsoft Certified Trainer, drew upon extensive real-world IT experience to teach network, Internet, hardware, and development courses, including Windows Server, advanced TCP/IP and Enterprise LAN/WAN technologies, PC hardware troubleshooting and repair, and fundamentals of Visual Basic and batch file scripting.Designed and implemented technical class configurations and training programs, upgraded equipment, set up instructional labs, and provided technical support to systems… Show more As a Microsoft Certified Trainer, drew upon extensive real-world IT experience to teach network, Internet, hardware, and development courses, including Windows Server, advanced TCP/IP and Enterprise LAN/WAN technologies, PC hardware troubleshooting and repair, and fundamentals of Visual Basic and batch file scripting.Designed and implemented technical class configurations and training programs, upgraded equipment, set up instructional labs, and provided technical support to systems engineers.Consistently received outstanding evaluations and positive feedback from students and served as mentor/observation instructor for new trainers. Show less

As Project Manager:Developed training programs and taught Microsoft networking classes at Microsoft Certified Technical Education Centers in the D.C. metro area and throughout the U.S., including a major IRS network upgrade contract.Worked with several IT service contracts, including the training and certification of approximately twenty MCSE candidates, Windows Server migration projects, systems integration, client training design and implementation, and network engineering and… Show more As Project Manager:Developed training programs and taught Microsoft networking classes at Microsoft Certified Technical Education Centers in the D.C. metro area and throughout the U.S., including a major IRS network upgrade contract.Worked with several IT service contracts, including the training and certification of approximately twenty MCSE candidates, Windows Server migration projects, systems integration, client training design and implementation, and network engineering and design.Offered consultation for outside clients, RFP proposal efforts and corporate networks.As Systems Administrator / Technical Trainer:Work centered around a large contract with the National Institutes of Health (NIH). Designed and implemented a Help Desk for a clinical research building, managed several systems administrators and provided support for 350+ users. Designed and implemented roll-outs of system upgrades and new software installs. Designed and maintained a database for network-related equipment; beta-tested, researched, and reported new applications, as well as assisted in network-wide implementation of those products. Installed, updated, and performed troubleshooting for systems running Windows NT Server and Workstation 4.0, Windows 95, Windows for Workgroups 3.11, and all Macintosh Operating Systems up to System 8.1. Instrumental in a network-wide migration from an old 3Com e-mail system to Microsoft Exchange for both PCs and Macintosh computers. Trained other staff members in network administration, software and hardware installations, and troubleshooting procedures. Show less

Worked as a public school teacher for five years in inner-city Baltimore. Served as mentor and coach for new teachers.Received Superior rating in every evaluation for all five years.