Helson Ly Email & Phone Number

• Managed day of operations. • Dealt with correspondence, complaints, and queries. • Assisted in the selection process of hiring new employees. • Supervised team members to ensure all processes are followed. • Provided coaching with team members to ensure all processes are followed. • Ensured all customer commitments are met in a timely manner. • Kept accurate daily attendance records of technicians. • Planned and scheduled workforce using workforce management software. • Coordinated with TELUS Resource Planning team to ensure all guidance hours are met. • Coordinated technicians for out of town deployments.

• Experience with AutoCAD and complex system software’s. • Designed TELUS outside plant networks in various regions, geographies, and building types. • Designed TELUS fibre and copper networks. • Designed underground utilities permit for city approval. • Member of Joint Health Safety Committee.

• Installed, repaired, and calibrated home theatre systems. • External/internal data cabling and terminations. • Installed IP cameras, paging amplifier and speakers.

• Installed and repaired TELUS Optik TV, ADSL internet, modem/router, telephone in the lower mainland and outside of province as required.

• Professionally engaged with clients with diverse backgrounds and personalities on a daily basis. • Demonstrated strong analytical abilities to resolve client’s billing account issues. • Communicated complex and confidential information in an effective manner which involves contract and service agreements. • Exercised fair and consistent judgment to resolve client disputes in a positive and professional manner. • Maintained high quality client satisfaction and obtained high quality score card on customer surveys.