Hem Basnet Email & Phone Number

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Key Result Areas: Cultivating robust customer relationships through a positive attitude and attentive responsiveness Fostering transparent and professional relationships with team members, facilitating swift resolutions for diverse issues Guiding and mentoring team members to enhance productivity, accuracy, and dedication to exceptional service Leading weekly team meetings to disseminate company updates and news, ensuring all team members are informed Overseeing team performance, furnishing constructive feedback to elevate productivity and uphold quality benchmarks Ensuring compliance with established procedures and quality standards by supervising the team's activities Managing team attendance, leave requests, and arranging coverage for seamless operational continuity Developing and delivering focused Business Reviews to the Regional Operations Manager, highlighting top three priorities Identifying areas for process optimization and implementing strategies to enhance efficiency and reduce operational costs Mediating conflicts within the team, fostering a harmonious work environment to maintain a cohesive and motivated team Analyzing team performance metrics, identifying trends, and using data-driven insights to propose and implement strategies thatenhance team performance, meet targets, and exceed KPIs Conducting training programs for new hires and ongoing skill development of team members related to best practices Analyzing customer feedback, translating insights for improvement, and leading initiatives to enhance overall experienceSignificant Highlights: Developed training programs, improving employee performance by 95% and 80% decrease in customer complaints Implemented online promo codes for e-commerce transactions, leading to a 30% increase in online sales and customer growth

Dubai, United Arab Emirates

 Achieved department objectives through effective management of staff, including planning and evaluating department activities Managed staff maintenance by recruiting, selecting, orienting, and training personnel Ensured a secure, lawful work environment; attained staff outcomes by setting job expectations, and subsequently strategizing,monitoring, and evaluating job performance Provided guidance, mentoring, and corrective action to employees Formulated, coordinated, and enforced systems, policies, procedures, and efficiency standards. Interacted with clients to discerntheir desires, requirements, and special event requests Directed and advised volunteers and personnel engaged in event planning and execution Generated products and online promotional codes when IT support was unavailable for point-of-sale (POS) systems Processed e-commerce transaction refunds through Pay Fort in the absence of IT assistance

Dubai, United Arab Emirates

 Managed store inventories and initiated orders for new materials, enhancing product availability Identified candidates for promotion and informed individuals about opportunities for career advancement Proposed modifications to operational practices, assuming a leadership role in driving continuous enhancements Conducted performance assessments to evaluate employee development and skill progression Conveyed work objectives and deadlines, bolstering productivity and achievement of project milestones Responded to customer inquiries, suggesting suitable products and services to heighten satisfaction Engineered team-building activities to foster workplace synergy and amplify productivity Informed both customers and employees about company promotions and time-sensitive offers Assigned tasks to team members based on project demands and individual strengths Achieved department objectives through effective management of staff, including planning and evaluating department activities Managed staff maintenance by recruiting, selecting, orienting, and training personnel Ensured a secure, lawful work environment; attained staff outcomes by setting job expectations, and subsequently strategizing,monitoring, and evaluating job performance Provided guidance, mentoring, and corrective action to employees Formulated, coordinated, and enforced systems, policies, procedures, and efficiency standards. Interacted with clients to discerntheir desires, requirements, and special event requests Directed and advised volunteers and personnel engaged in event planning and execution Generated products and online promotional codes when IT support was unavailable for point-of-sale (POS) systems Processed e-commerce transaction refunds through Pay Fort in the absence of IT assistance