Manager, Technical Support
Current
Feb 2024 - Present
AeroLeads people directory · profile
Hema Huchegowda Email & Phone Number
Manager, Technical Support at Okta.
at
Okta
1 work email found
@okta.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Manager, Technical Support at Okta.
Location
Australia, Australia, Australia
Company size
Who is Hema Huchegowda? Overview
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Quick answer
Hema Huchegowda is listed as Manager, Technical Support at Okta. at Okta, a company with 3306 employees, based in Australia, Australia, Australia. AeroLeads shows a work email signal at okta.com and a matched LinkedIn profile for Hema Huchegowda.
Hema Huchegowda previously worked as Manager, Technical Support at Okta and Customer Support Team Lead - APJ at Okta. Hema Huchegowda holds Certificate, Women In Leadership from Cornell University.
Company email context
Email format at Okta
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{first}.{last}@okta.com
89% confidence
AeroLeads found 1 current-domain work email signal for Hema Huchegowda. Compare company email patterns before reaching out.
Profile bio
About Hema Huchegowda
With over 15 years of experience in customer support and services, providing support to customers from across the globe including Top/Elite customers for Oracle and Sun Microsystems(acquired by Oracle).Work effectively in global virtual team reporting to local or remote managers at times.Triage, prioritize Service Requests based on criticality and severity of the problem.Research, Replicate issues in house, resolve issues by providing remedial solutions or workaround as appropriate.Escalate Service requests as required and effectively work with development and diagnostic engineers to resolve the reported issue.Follow Severity 1 process for 24x7 SRs including warm hand-off to the engineer in the next Geo effectively using the "Follow-the-Sun " process.Contribute to Knowledge base by authoring knowledge documents.Incorporate Oracle Diagnostic Methodology (ODM) and Sun Global Resolution (SGR) when resolving issues.Participate in Technical conferences using oracle web conference or webex with customers as appropriate.Participate in Critical SR Review Meetings with local Critical Account Manager as required.
Listed skills include Sun Certified Java Programmer, Sun Certified System Administrator For Solaris 10 Os, Sun, Solaris, and 24 others.
Current workplace
Hema Huchegowda's current company
Company context helps verify the profile and gives searchers a useful next step.
Okta
12 roles · 29 years
Hema Huchegowda work experience
A career timeline built from the work history available for this profile.
Customer Support Team Lead - Apj
Oct 2021 - Feb 2024
Customer Centric Engineer
Feb 2020 - Oct 2021
Community Leader , Oracle Women'S Leadership (Owl) Utah.
Secure Executive Sponsorship for the program, Run monthly meetings to plan and run events effectively.Organize networking and mentoring events.Organised Mindfulness training for employees.Organize International Women's day celebrations.
Jul 2017 - Feb 2020
Principal Technical Support Engineer
Identity Cloud Services - IDCSCloud Application Security Broker (CASB)Integration of Oracle Identity Cloud Services and Microsoft Active Directory Federation Services IntegrationIDCS/Oracle Service Cloud IntegrationIDCS/Application Integration using SAML and OAauth 2.0IDCS/Fusion Apps Federation.Oracle Access Manager - Open ID Connect (OIDC)IDCS - Open ID.
Mar 2016 - Feb 2020
Principal Technical Support Engineer
Oracle Fusion Middleware, Identity Management-Support Oracle Access Manager 11g, and it's integration with other Fusion Middleware products including OIM, OIF.-Integration of Oracle Access Manager with EBS, Windows Native Authentication.-Support webgate10g for non OHS server such as IIS and Apache with OAM11g.-Support webgate 11g for OHS server with.
Jul 2010 - Mar 2017
Senior Techincal Support Engineer
Oracle Access Management Suite Plus- Oracle Identity Federation with Fedlet- Oracle OpenSSO Secure Token ServiceOracle Identity Management 10g- Oracle OpenSSO- Policy Agent 2.2 and Policy Agent 3.0Sun Legacy Products- Sun Java Access Manager.
Mar 2010 - Sep 2010
Technical Support Engineer - Identity Products
Support Sun Java Access Manager and Federation ManagerOpenSSO, SAML - Security Assertion Markup LanguagePolicy Agents - Web Agents and J2EE agentsSun GlassFish Web Space Server
Jun 2007 - Jun 2010
Technical Product Support Engineer - Java Virtual Machine/Jdk
Analysis java crash dumps using dbx for Solaris platform, gdb for Linux and Dr.Watson for WindowsAnalyse Garbage collection (GC) logs from customer and suggest tuning where possible.Use java Heap Analysis Tool (jhat) to analyse java heaps from customer for possible memory leaks.Use libumem to analyse core dumps from customers in relation to C/native heap.
Dec 2005 - Jun 2007
Technical Support Engineer - Network
Support Network Device Drivers - Quad Fast Ethernet (qfe), Fast Ehthernet (hme), Gigabit Ethernet (ge,ce,bge), Generic Lan Driver (gld)Support TCP/IP, ICMP, IP multipathing (IPMP), Ethernet TrunkingUse ethereal, snoop to analyse network packet capture file.Use Solaris modular debugger (mdb), Solaris Crash Analysis Tool (scat) for analysing kernel crash.
Sep 2000 - Dec 2005
Software Engineer
Cosystems
1999 - 2000
~1 yr
Systems Engineer
1997 - 1999
~2 yrs
Team & coworkers
Colleagues at Okta
Other employees you can reach at okta.com. View company contacts for 3306 employees →
ES
Evan Sims
Colleague at Okta
Urbana-Champaign Area, United States
View →
李
李娜娜
Colleague at Okta
Los Angeles, California, United States, United States
View →
AM
Ayano Matsumoto
Colleague at Okta
Tokyo, Tokyo, Japan, Japan
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JR
Janine Rees
Colleague at Okta
Victoria, British Columbia, Canada, Canada
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KS
Kimberly Solis-Agreda
Colleague at Okta
San Francisco, California, United States, United States
View →
SL
Stéphanie Leblais
Colleague at Okta
Longueuil, Quebec, Canada, Canada
View →
FU
Faith Undefined
Colleague at Okta
Winchester, Massachusetts, United States, United States
View →
AH
Amanda Hsiao
Colleague at Okta
Huntington Beach, California, United States, United States
View →
AL
Alison Li
Colleague at Okta
Canada, Canada
View →
AT
Arthur Taborda
Colleague at Okta
Barcelona, Catalonia, Spain, Spain
View →
Evan Sims
Colleague at Okta
Urbana-Champaign Area, United States
View →
李
李娜娜
Colleague at Okta
Los Angeles, California, United States, United States
View →
AM
Ayano Matsumoto
Colleague at Okta
Tokyo, Tokyo, Japan, Japan
View →
JR
Janine Rees
Colleague at Okta
Victoria, British Columbia, Canada, Canada
View →
KS
Kimberly Solis-Agreda
Colleague at Okta
San Francisco, California, United States, United States
View →
SL
Stéphanie Leblais
Colleague at Okta
Longueuil, Quebec, Canada, Canada
View →
FU
Faith Undefined
Colleague at Okta
Winchester, Massachusetts, United States, United States
View →
AH
Amanda Hsiao
Colleague at Okta
Huntington Beach, California, United States, United States
View →
AL
Alison Li
Colleague at Okta
Canada, Canada
View →
AT
Arthur Taborda
Colleague at Okta
Barcelona, Catalonia, Spain, Spain
View →
9 education records
Hema Huchegowda education
Certificate, Women In Leadership
Certificate, Project Management
Bachelor Of Engineering, Electronics And Communications
Education record
St Mary'S High School
Oracle Certified Expert, Oracle Solaris 10 Security Administrator, Computer Programming, Vendor/Product Certification
Oracle
Oracle Certified Expert, Oracle Solaris 10 Network Administrator, Computer Programming, Vendor/Product Certification
Oracle
Sun Certified System Administrator For Solaris 10 Os, Computer Programming, Vendor/Product Certification
Sun Microsystems
Sun Certified Java Programmer, Computer Programming, Vendor/Product Certification
Sun Microsystems
Training
Sun Microsystems
FAQ
Frequently asked questions about Hema Huchegowda
Quick answers generated from the profile data available on this page.
What company does Hema Huchegowda work for?
Hema Huchegowda works for Okta.
What is Hema Huchegowda's role at Okta?
Hema Huchegowda is listed as Manager, Technical Support at Okta. at Okta.
What is Hema Huchegowda's email address?
AeroLeads has found 1 work email signal at @okta.com for Hema Huchegowda at Okta.
Where is Hema Huchegowda based?
Hema Huchegowda is based in Australia, Australia, Australia while working with Okta.
What companies has Hema Huchegowda worked for?
Hema Huchegowda has worked for Okta, Okta, Inc., Oracle, Oracle Usa, Inc, and Oracle Australia.
Who are Hema Huchegowda's colleagues at Okta?
Hema Huchegowda's colleagues at Okta include Evan Sims, 李娜娜, Ayano Matsumoto, Janine Rees, and Kimberly Solis-Agreda.
How can I contact Hema Huchegowda?
You can use AeroLeads to view verified contact signals for Hema Huchegowda at Okta, including work email, phone, and LinkedIn data when available.
What schools did Hema Huchegowda attend?
Hema Huchegowda holds Certificate, Women In Leadership from Cornell University.
What skills is Hema Huchegowda known for?
Hema Huchegowda is listed with skills including Sun Certified Java Programmer, Sun Certified System Administrator For Solaris 10 Os, Sun, Solaris, Network Administration, Performance Tuning, Tcp/Ip, and Linux.
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