Hema Kumar Email & Phone Number

Atlanta

Working at the Refugee and Asylum international operations, Atlanta Vetting Center. Perform preliminary review of immigration applications and databases, identifying information relevant to the performance of background and security checks. • Assist Asylum Officers in the adjudication of benefit applications, petitions, and removal actions by compiling and evaluating data and preparing case decisions. • Review case decision documentation against applicant file to ensure completeness, accuracy, and compliance with all applicable laws, regulations, and procedures. • Interact with applicant, attorney, or representative of record to deliver case decision, ensuring understanding of decision or next steps. • Conduct face to face interviews with applicants and elicits sufficient information to determine eligibility for immigration benefits and prepare reports on suspected fraudulent intent by applicants.

As a background Screener, review all documentation, performs internal checks, validates required credentials when applicable and determines if there is a concern following an individualized assessment using Workday and other Internal Applications. • Security Background Screening and Adjudication team member working in a high-volume and fast paced environment in order to mitigate foreseeable risk to Boeing’s people, property, product and information through the execution of professional background screening and adjudication services. • Review and analyze multiple datasets to identify concerns and discrepancies in an applicant’s background investigation. • Based on established standards, make reasoned conclusions as to whether applicants are suitable for hire based on Boeing procedure, practices, and guidelines, as well as relevant federal and state laws. • Apply knowledge of the criminal justice system to determine if a criminal record is legal to be considered for employment purposes. • Gather independent information from public records sources, and employment applications to determine if applicants meet the established screening standards for new hires and contingent labor personnel. • Work under the direction and in consultation with team lead and manager of the Security Background Screening program. • Provide guidance, education, and direction to any selected background third-party supplier that is integrating its services into the background investigation program processes. • Review background supplier’s research results for accuracy and thoroughness, ensuring quality oversight of work product. • Provide background screening and adjudication support to Boeing subsidiaries as required. • Extract and monitor metrics on scheduled basis and create charts, graphs, and spreadsheets (Microsoft Excel).

Atlanta, Georgia, United States

My responsibilities are supporting the overall mission of the U.S. Citizenship and Immigration Services (USCIS) and the operation of one of their Field Offices. Duties include obtain and maintain Office of Security and Investigations (OSI) background check/security clearance - full field background check required for personnel accessing Interagency Border Inspection System (IBIS), Treasury Enforcement Communications System (TECS), Deportable Alien Control System (DACS). Passing on information from upper management to employees and vice versa. Working with FSA's Subcontractor Program Manager (SPM), and Human Capital Management (HCM) department, to appropriately address conduct and performance issues.

Responsibilities include providing information to people by phone and walk-ins, accepting and verifying applications and forms, and performing cashiering and data entry duties. Provides customer service by phone or in person: Answers calls and assists or refers to appropriate department or individual; responds to customer inquiries; research required information; initiates follow-up calls as necessary; assists individuals with completion of paperwork; and produces logs of calls and walk-in assistance. Receives and verifies tax forms filed by the general public and property owners: Receives and verifies accuracy of basic and special exemption applications; verifies age, disability, service, and/or income requirements of applicant; determines and applies appropriate exemption codes; attaches other required documentation to application; and maintains digital files. Performs data entry for a variety of tax related matter: verifies, enters, corrects, or updates exemption codes, address changes, ownership changes, protest changes, or other items in accordance with tax law, regulation and guidelines. Processes mail: picks-up incoming mail from in-house post office each morning; date stamps received mail and routes to appropriate section; stuff envelopes or receives processed out-going mail and delivers to in-house post office each afternoon. Researches and resolves exemption related problems: Receives request for assistance and/or information in writing, over the phone or in person; may walk taxpayers through department website in an effort to assist with online services; and provides information and directs to appropriate resources. Maintains a comprehensive, current knowledge of applicable tax-related laws, regulations, guidelines and deadlines; and attends training sessions as required.

With DDS, State of Georgia, my operational responsibilities include helping Georgia’s residents obtain the legal documents for driver licenses, identity cards, and permits in compliance with state laws and regulations. Reviewing carefully the Immigration Documents of non- citizens to ensure the eligibility of License for noncitizens. Over two years of experience in managing customer transaction processing on a daily basis. Data processing utilizing a queuing system or through the scheduling of resources. Experience in a supervisory/team lead role managing the work of staff that provides service directly to customers. Also, Management expertise that includes scheduling resources, inventory management, cash handling and book closing. Was involved in making business decisions in approval workflow for the New DRIVES (Driver Record and Integrated Vehicle Enterprise System) developed for DDS and Tag/Title offices.

 Taking care of Non-Profit Organization’s Financial activities like daily expenses, budgeting, payroll, bill payments Handling Cash operations, Direct/EFT deposits and Reporting via Quickbooks. Has been handling 150K+ annually by way of cash and checks. Revenue Accounting, Reconciliation and Payables/HR were handled on the QB. Manage activities including review of accounts, tax returns, ruling requests and any other interaction with tax advisors and tax authorities Provide the necessary audit support for any relevant examination by tax authorities

 Contingency Clerk, Processing of OCI Cards and eVisas/Passports Handling Emergency Visa Needs and Customers on Appointment.

 Office Administration (Reception, Record Keeping, Scheduling Appointments) Employee/Payroll Enrollment and Maintenance (<$250k small business) Monthly, Quarterly, Annual Tax Reporting/Filing to Government Authorities (IRS/EFTPS, IRS/SSA, GA/GTC, GA/DOL, City/Registration) Partner with various leaders across the company to develop and implement tax strategies, as necessary Identify, analyze and implement other tax planning opportunities or ways to mitigate tax risks Manage activities including review of accounts, tax returns, ruling requests and any other interaction with tax advisors and tax authorities Provide the necessary audit support for any relevant examination by tax authorities Contractor/1099 Accounting Customer Invoicing and Receivables Recording Supplier Payments and Recording Inventory/Asset Recording and Maintenance (for Auditing) Medical Insurance, Corporation Registration and Retirement Benefit Maintenance (IRAs) Employee/Contract Expenses Verification/Approval and Payments Contract Opportunities search and match with Candidate profiles, Interviews, Offers Microsoft/AntiVirus Software Upgrades

 Office Administration (Reception, Record Keeping, Scheduling Appointments) Customer Invoicing and Receivables Recording Supplier Payments and Recording Employee/Contract Expenses Verification/Approval and Payments Contract Opportunities search and match with Candidate profiles, Interviews

 Office Administration (Document updates, Filing, Phone handling, Auditing Employee Medical Insurance in AS/400, Reports, Issuing MARTA passes with Payroll Deduction in DB) Software Development (Employees DB in MS-Access97 for Benefits department, also wrote Data Entry Forms and Queries) Facilitation (Planning and maintaining Phones, Mail, Faxes, etc. for Marketing department, Scheduling Internal meetings, Agendas, Minutes preparation and updating Calendars)

India

 Office Administration (Document updates, Filing, Phone handling, Internal meetings, Ordering Supplies, Prepared Presentations) System Administrator: User support, Helpdesk of Worldwide Integrated Purchasing System (WIPS), Access admin, Print operator, Email administrator (IBM VM PROF), Trainer. Maintained Suppliers information DB, Implementation of Ford Automotive Operations (FAO) and Process enhancements. Development of Ford Customer Service Division/Purchasing Process, ISO-9000 Coordinator, ensure compliance through Audit and purchasing practices. Recruiting technical resource for the supply department, Development of purchasing training needs, maintenance of matrix and Purchasing liaison with HR on recruitment needs and practices. Update of Timing database, liaise with Finance. Travel arrangements & bookings / Administer form Stores. Office admin including vacation tracking/typing/taking calls Supported and participated in the continuous assessment and improvement of the quality of care and services provided. Preparation of weekly, monthly, and annual reports.