Hema Rodriguez Email & Phone Number

Lake Mary, Florida, United States

In my current role, I oversee the commercial loan process for the bank, ensuring seamless operations and high-quality customer service. I manage a team of commercial loan specialists, driving efficiency in loan processing and documentation. My responsibilities include ensuring compliance with all regulatory requirements and internal policies while.

Orlando, Florida, United States

• Managed diverse commercial loan and REO portfolio comprising of commercial real estate and residential development secured loans.
• Implemented effective workout, restructuring, and exit strategies to enhance recoveries for distressed business banking loans, conducting negotiations with customers and stakeholders in a skillful, fair, and ethical.
• Collaborated closely with various bank groups and line of business segments to resolve problem loan issues.
• Supported relationship managers in disposition of bank REO properties, gaining expertise in foreclosure and commercial litigation processes.
• Coordinated with professionals, including appraisers, environmental consultants, real estate brokers, and property managers to optimize return on collateral secured loans and assisted relationship managers with annual.
• Facilitated closing of multi-million dollar Note Sale transaction in third quarter of 2023.

Orlando, Florida, United States

• Administered Commercial Real Estate construction loan portfolio with unlimited complexity.
• Received and processed construction draw requests and worked directly with clients to implement solutions.
• Ordered and reviewed title work and third-party site inspections to ensure compliance and mitigate risks.
• Prepared and analyzed construction budgets to monitor project progress and financial strength.
• Reviewed construction contracts (AIA G702 / 703) and soft cost invoices for accuracy and compliance.
• Supported and maintained banking relationships with clients, loan officers, attorneys, and title agents to facilitate smooth transactions and resolve issues promptly.

Cleveland, Ohio, United States

• Reviewed and interpreted attorney-prepared Commercial Real Estate (CRE) loan documentation to ensure conformity with credit approvals for various loan types, including syndication / participation, construction, and.
• Performed quality review on loan packages processed by team and entered relevant loan data into servicing system to maintain data integrity and accuracy.
• Conducted training for team on Loan IQ banking system, ensuring adherence to departmental and corporate guidelines, policies, and compliance procedures.

Cleveland, Ohio, United States

• Provided loan administration and quality review for complex commercial loans to ensure accurate booking in loan servicing system.
• Exemplary in generating commercial loan documentation for diverse business sectors, such as Community Development, Dealer Finance and Small Business Administration (SBA) lending programs, while effectively utilizing.
• Assisted in testing and implementing application enhancements, collaborating with systems support and reviewed and tested Control and Compliance Assessment (C-CAP) data to ensure adherence to regulatory requirements.

Cleveland, Ohio, United States

• Proficiently Managed Loan Payoffs, Resolved Inquiries, and Oversaw Portfolio Activity
• Managed FHA, VA, and Conventional loan payoffs with accountability and precision.
• Conducted thorough research and efficiently resolved complex customer inquiries.
• Assisted in reinstating delinquent loans, ensuring adherence to policies and procedures.
• Oversaw all activity, updates, and reconciliation for the ACH portfolio, maintaining accuracy and compliance.
• Prepared and processed payments from mortgagors' accounts, ensuring accurate fund transfers to various corporate accounts.