Hemal Majmudar Email and Phone Number

About 15 years of extensive and verified full life cycle experience in Analysis, design, Development (Coding), Implementing, Testing, Debugging, Documenting, Training Client Personnel, Maintenance/Support and Enhancement on Web base architecture. Extensive programming experience using JAVA, JSP, SERVLETS, JDBC, Panther, T-SQL, HTML, Java Script, SQL. Operating systems using Windows, databases like MS SQL, ORACLE 8i, and My SQL as back-end and Web server like Web Logic 8.0, Tomcat 7.0 and AWS cloud.Currently associated with Serviceaide inc as software engineering manager. Managing 15 people and 2 scrum team and two products. Involved in define the road map of the product, resource planning as per business requirement and different people management activities like recruitment, appraisals etc..Currently involved with “Intelligent Service Management” which is a SaaS (software-as-a-service) solution to speed and streamline service desk operations while reducing complex and repetitive tasks. In this product intelligent provided by machine learning algorithms to reduce mean time to resolution of Incident and this product deploy in AWS cloud. Also working with the sustenance team to understand and triage the issue faced by the customer in the current version of the product and provide a solution to address the issue, Providing hotfixes or emergency changes to product, Understand any architectural issue in the product and work with product architect team to address them and Co-ordination of the L1 support, Operation team and Product development team. Other product in which I am involve is called Luma Knowledge Management which is AI base knowledge management system. In this product different NLP technology being used for curation, search, ontology(knowledge graph), and improvement module. Also Expertise in Agile Methodology using SCRUM framework.