Hemalatha Pg Ba - Cbap®,Pmp®, Itil®, Toastmaster Iiex-Hp Email & Phone Number

India

India

Bengaluru, Karnataka, India

• PDM Series Management PS-EC
• Established the Center of Competence for PDM in BGSW India.
• Leading the Engineering change Request Automation to optimize and implement seamless change configuration to Production environment.

Bangalore

• Acquired and extended the PDM Support from Gasoline and Deisel Engine control Unit (ECU) Projects to DC-DC, Battery management, Hydraulic, Vehicle control Unit and Hybrid ECU projects
• Resource Management: Led a diverse team, effectively allocating resources to optimize project execution and ensure alignment with business objectives.
• Recruitment: Spearheaded the recruitment and onboarding process for new talent, ensuring alignment with organizational needs and culture fit.
• Employee Engagement: Developed and implemented employee engagement strategies to foster a motivated, high-performing team, driving retention and team satisfaction.
• Team Leadership: Provided mentorship and guidance, enhancing team productivity and professional growth through consistent feedback and training programs.
• Adapted the strategy of outsourcing the identified activities for cost efficiency.MilestoneCertified Gift Manager from @Great Place to Work in association with BOSCH

Bangalore

• Lead the Lambda Engine Control Unit Projects for Hyundai Customer.
• Played a pivotal role in crossing the level 3 in CMM (Collaborate Maturity Model) in international development Network.
• Product Data Management for Hardware Development Projects across Bosch PS-EC 🌎

Baden-Württemberg, Germany

• Lean Process Implementation and optimization of PDM Process with 40% improvement in Productivity.
• Leading the team in achieving the service delivery timeline.
• Seamless support for Product Data Management of Power Train Solution development projects across the Globe.
• Established a smooth process and RACI between Hardware, software development Project teams and Production plant for Series production.
• Engineering Change Request management for Hardware series projects.

Bangalore

• Achieved 100% accuracy in setting up the recovery media for notebook products released in the EMEA region within fleeting time after taking up the position. First to achieve this target, setting a new benchmark that.
• Worked on Data migration from wiz part to Global newton (Master Data for notebook) with 100% accuracy to deliver the best practices to the customer globally.
• Played a pivotal role in approving HPSP claims and overseeing credit process, ensuring adherence to company standards and achieving a 20% reduction in processing time.
• Analyzed and reported partner-wise performance, uncovering areas for improvement and strategic growth opportunities, leading to a 10% increase in partner revenue within six months.
• Published Monthly BOM Accuracy Report, providing actionable insights that led to 30% improvement in operational efficiency and cost savings.
• JIRA Ticket Escalation management of Engineering team, the Authorized Service Partners and OEM of HP.

• Accomplished technician with ability in troubleshooting and resolving escalated cases for global clients.
• Adept at case scrubbing and ensuring detailed documentation, guiding level 1 and 2 technicians to provide exact technical solutions.
• Using analytical and problem-solving skills, exercised sound independent judgement within defined parameters for warranty claims.
• Mentored new Technicians.
• Lead resolution activities and contributed to the creation of technical action plans to drive operational excellence.
• Prepared and published Customer satisfaction, service level agreement, Net Promoter Score reports for the Notebook section.* Awarded the HP shares for exceeding the KPI customer satisfaction, sales revenue and total.

Bangalore

• Resolved Technical issues within service level agreement. Demonstrated critical thinking skills by diagnosing and providing effective solutions, while also offering valuable feedback for IT enhancements.
• Honored as Rising star for excellence performance by exceeding the set KPI and was part of hall of fame.
• Won Best Technician award for total problem resolutions to assigned customer reported technical problems.Awards and Recognitions from HP
• Best Agent Hewlett-Packard e-Award for Q4FY07, Q1FY08 and Q1FY10.
• Superb Customer Satisfaction Scores Dec 2009
• Hewlett-Packard e-Award for H108.(Raising STAR)

Yelahanka, Bangalore

• Supported the new franchise to set up the operations, build the customer database and implement the tools to track the sales.
• Trained the new Sales Agents about our financial portfolio.
• Mentored the newly established team to achieve the revenue of Rs. 25 lakhs in short span of 2 months.

Bangalore

• Developed a C compiler on the Linux platform by extracting and utilizing zipped files from GCC and generating testing samples using the Multi v6.0 tool.
• Enhanced software development efficiency by building and installing the compiler to enable seamless compilation of C programs.

Bengaluru, Karnataka, India

• Met and exceeded sales Target every Month.
• Sourced latest sales opportunities through inbound lead follow- up and outbound prospecting activities.

Bachelor Of Engineering (B.E.), Electronics And Communication

Bachelor of Engineering in Electronics and communication

Bachelor Of Engineering, Electronics &Communications

Activities and Societies: Cultural ActivitiesUniversity Course