Founder & Chief Strategist
CurrentBuilding an ecosystem for skill enhancement, making youth more competitive, and empowering them to achieve their professional and personal goals.
Aug 2023 - Present
AeroLeads people directory · profile
Hemal Dua Email & Phone Number
Transformational Leader & Career Coach | Empowering Emerging Leaders to discover their unique leadership styles | Founder of CertiPHYD — "Building a Leading Knowledge Network and Peer Mentoring Platform"
at
CertiPHYD
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Current company
Role
Transformational Leader & Career Coach | Empowering Emerging Leaders to discover their unique leadership styles | Founder of CertiPHYD — "Building a Leading Knowledge Network and Peer Mentoring Platform"
Location
Gurgaon, Haryana, India
Who is Hemal Dua? Overview
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Quick answer
Hemal Dua is listed as Transformational Leader & Career Coach | Empowering Emerging Leaders to discover their unique leadership styles | Founder of CertiPHYD — "Building a Leading Knowledge Network and Peer Mentoring Platform" at CertiPHYD, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Hemal Dua.
Hemal Dua previously worked as Founder & Chief Strategist at Certiphyd and Recruiting Operations Program Manager at Amazon Web Services (Aws). Hemal Dua holds Executive Program In Managing Business Decisions, Analytics, Pass from Indian Institute Of Management, Calcutta.
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Email format at CertiPHYD
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CertiPHYD
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Profile bio
About Hemal Dua
Hi! I’m Hemal Dua, Founder & Chief Strategist at CertiPHYD. We’re building a leading knowledge network and peer mentoring platform that redefines education and career development by enhancing skills, making the youth more competitive, and empowering them to achieve their professional and personal goals.As a transformational leader and career coach, I’m passionate about helping emerging leaders discover their unique leadership styles and providing them with the tools for career success.With 18 years of experience in strategic leadership, I specialize in people management, business operations, and stakeholder engagement. My leadership style focuses on unlocking team potential and driving impactful results. I’ve been recognized with accolades like Charismatic People Leader, Consistent Achiever, and Career Transformational Coach, reflecting my dedication to growth and success at every level.Core Values:Integrity, Excellence, and Earning Trust.Social Commitment:I am dedicated to nurturing young talent and bridging campus-to-corporate skill gaps. Through pro-bono workshops, I offer skill development to emerging leaders, making training accessible and fostering continuous learning to help build meaningful careers.Hiring:CertiPHYD is hiring interns and experienced professionals for roles in research & development, content creation, business development, marketing, and social media. If you possess leadership potential, critical thinking, and a passion for teamwork, reach out to me via DM or email: hemaldua@certiphyd.comJoin me in transforming lives and shaping the future of education and careers.
Listed skills include Team Management, Management, Service Delivery, Vendor Management, and 34 others.
Current workplace
Hemal Dua's current company
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10 roles
Hemal Dua work experience
A career timeline built from the work history available for this profile.
Recruiting Operations Program Manager
Led the AWS hiring for leadership roles,, onboarded critical talent, engaged C-level execs, achieved diversity goals. Created recruiting metrics dashboard.
Feb 2022 - Jul 2023
Business Operations Manager, Online Advertising | World Wide Ad Services
Led stakeholder management, optimized processes, oversaw ad moderation, analyzed data, managed staffing, and drove automation. I excelled in people management and project ideation.
Mar 2019 - Feb 2022
Manager - Transaction Risk Management Services
Led e-commerce marketplace fraud & credit risk operations, ensuring integrity and reducing bad debt. Improved service levels, achieved KPIs, reduced defects, and developed personnel.
Jul 2016 - Feb 2019
Operations Manager
Led a team of 60 SMEs at Google India, managing global operations in travel, transit, and shopping. Ensured top client experiences, high CSAT/eSAT, and achieved KPIs/SLAs.
Sep 2015 - Jun 2016
Lead - Strategic Partner Operations
Led a team of 18 SMEs at Google, enhancing project execution and client relationships. Used Lean Six Sigma to streamline workflows and boost performance.
Jan 2014 - Aug 2015
Assistant Manager
Steered service desk operations to boost customer satisfaction and first call resolutions. Managed schedules, led daily huddles, enforced discipline, and improved quality. Coordinated with IT, HR, and WFM, led client meetings, and presented results to senior leadership.
Nov 2011 - Dec 2013
Team Lead - Operations
Conducted appraisals, led reviews, motivated team, resolved issues, fostered communication, oversaw improvements, and maintained records of achievements.
Aug 2010 - Nov 2011
Regional Coordinator - Training And Development
Uei Global
Led a team of 5 training specialists, streamlined academic operations, managed schedules, and improved productivity and overall performance. Enhanced communication, handled grievances, and supported hiring.
Apr 2009 - Jul 2010
Resolution Specialist
Led a team of 15 Resolution experts improved productivity and quality, focused on customer satisfaction, managed call center metrics, and handled escalations.
Aug 2005 - Dec 2008
3 education records
Hemal Dua education
Executive Program In Managing Business Decisions, Analytics, Pass
B.A, English
School Of Humanities And Social Sciences
Diploma, Mechanical Engineering
Ramgarhia Polytechnic
FAQ
Frequently asked questions about Hemal Dua
Quick answers generated from the profile data available on this page.
What company does Hemal Dua work for?
Hemal Dua works for CertiPHYD.
What is Hemal Dua's role at CertiPHYD?
Hemal Dua is listed as Transformational Leader & Career Coach | Empowering Emerging Leaders to discover their unique leadership styles | Founder of CertiPHYD — "Building a Leading Knowledge Network and Peer Mentoring Platform" at CertiPHYD.
Where is Hemal Dua based?
Hemal Dua is based in Gurgaon, Haryana, India while working with CertiPHYD.
What companies has Hemal Dua worked for?
Hemal Dua has worked for Certiphyd, Amazon Web Services (Aws), Amazon, Vaco Binary Semantics Llp, and Ibm.
How can I contact Hemal Dua?
You can use AeroLeads to view verified contact signals for Hemal Dua at CertiPHYD, including work email, phone, and LinkedIn data when available.
What schools did Hemal Dua attend?
Hemal Dua holds Executive Program In Managing Business Decisions, Analytics, Pass from Indian Institute Of Management, Calcutta.
What skills is Hemal Dua known for?
Hemal Dua is listed with skills including Team Management, Management, Service Delivery, Vendor Management, Operations Management, Call Centers, Customer Satisfaction, and Customer Service.
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