Hemal Dua Email and Phone Number
Hemal Dua personal email
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Hi! I’m Hemal Dua, Founder & Chief Strategist at CertiPHYD. We’re building a leading knowledge network and peer mentoring platform that redefines education and career development by enhancing skills, making the youth more competitive, and empowering them to achieve their professional and personal goals.As a transformational leader and career coach, I’m passionate about helping emerging leaders discover their unique leadership styles and providing them with the tools for career success.With 18 years of experience in strategic leadership, I specialize in people management, business operations, and stakeholder engagement. My leadership style focuses on unlocking team potential and driving impactful results. I’ve been recognized with accolades like Charismatic People Leader, Consistent Achiever, and Career Transformational Coach, reflecting my dedication to growth and success at every level.Core Values:Integrity, Excellence, and Earning Trust.Social Commitment:I am dedicated to nurturing young talent and bridging campus-to-corporate skill gaps. Through pro-bono workshops, I offer skill development to emerging leaders, making training accessible and fostering continuous learning to help build meaningful careers.Hiring:CertiPHYD is hiring interns and experienced professionals for roles in research & development, content creation, business development, marketing, and social media. If you possess leadership potential, critical thinking, and a passion for teamwork, reach out to me via DM or email: hemaldua@certiphyd.comJoin me in transforming lives and shaping the future of education and careers.
Certiphyd
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Founder & Chief StrategistCertiphyd Aug 2023 - PresentGurugram, Haryana, IndiaBuilding an ecosystem for skill enhancement, making youth more competitive, and empowering them to achieve their professional and personal goals. -
Recruiting Operations Program ManagerAmazon Web Services (Aws) Feb 2022 - Jul 2023Gurugram, Haryana, IndiaLed the AWS hiring for leadership roles,, onboarded critical talent, engaged C-level execs, achieved diversity goals. Created recruiting metrics dashboard. -
Business Operations Manager, Online Advertising | World Wide Ad ServicesAmazon Mar 2019 - Feb 2022Gurgaon, IndiaLed stakeholder management, optimized processes, oversaw ad moderation, analyzed data, managed staffing, and drove automation. I excelled in people management and project ideation. -
Manager - Transaction Risk Management ServicesAmazon Jul 2016 - Feb 2019Hyderabad Area, IndiaLed e-commerce marketplace fraud & credit risk operations, ensuring integrity and reducing bad debt. Improved service levels, achieved KPIs, reduced defects, and developed personnel. -
Operations ManagerVaco Binary Semantics Llp Sep 2015 - Jun 2016Gurgaon, IndiaLed a team of 60 SMEs at Google India, managing global operations in travel, transit, and shopping. Ensured top client experiences, high CSAT/eSAT, and achieved KPIs/SLAs. -
Lead - Strategic Partner OperationsVaco Binary Semantics Llp Jan 2014 - Aug 2015Gurgaon, IndiaLed a team of 18 SMEs at Google, enhancing project execution and client relationships. Used Lean Six Sigma to streamline workflows and boost performance. -
Assistant ManagerIbm Nov 2011 - Dec 2013Noida Area, IndiaSteered service desk operations to boost customer satisfaction and first call resolutions. Managed schedules, led daily huddles, enforced discipline, and improved quality. Coordinated with IT, HR, and WFM, led client meetings, and presented results to senior leadership. -
Team Lead - OperationsUst Global Aug 2010 - Nov 2011Chennai Area, IndiaConducted appraisals, led reviews, motivated team, resolved issues, fostered communication, oversaw improvements, and maintained records of achievements. -
Regional Coordinator - Training And DevelopmentUei Global Apr 2009 - Jul 2010LudhianaLed a team of 5 training specialists, streamlined academic operations, managed schedules, and improved productivity and overall performance. Enhanced communication, handled grievances, and supported hiring.
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Resolution SpecialistDell Aug 2005 - Dec 2008Chandigarh Area, IndiaLed a team of 15 Resolution experts improved productivity and quality, focused on customer satisfaction, managed call center metrics, and handled escalations.
Hemal Dua Skills
Hemal Dua Education Details
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School Of Humanities And Social SciencesEnglish -
Ramgarhia PolytechnicMechanical Engineering
Frequently Asked Questions about Hemal Dua
What company does Hemal Dua work for?
Hemal Dua works for Certiphyd
What is Hemal Dua's role at the current company?
Hemal Dua's current role is Transformational Leader & Career Coach | Empowering Emerging Leaders to discover their unique leadership styles | Founder of CertiPHYD — "Building a Leading Knowledge Network and Peer Mentoring Platform".
What is Hemal Dua's email address?
Hemal Dua's email address is du****@****ail.com
What schools did Hemal Dua attend?
Hemal Dua attended Indian Institute Of Management, Calcutta, School Of Humanities And Social Sciences, Ramgarhia Polytechnic.
What skills is Hemal Dua known for?
Hemal Dua has skills like Team Management, Management, Service Delivery, Vendor Management, Operations Management, Call Centers, Customer Satisfaction, Customer Service, Training, Customer Relationship Management, Bpo, Technical Support.
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