Hemal Dua

Hemal Dua Email and Phone Number

Transformational Leader & Career Coach | Empowering Emerging Leaders to discover their unique leadership styles | Founder of CertiPHYD — "Building a Leading Knowledge Network and Peer Mentoring Platform" @ CertiPHYD
Hemal Dua's Location
Gurgaon, Haryana, India, India
Hemal Dua's Contact Details
About Hemal Dua

Hi! I’m Hemal Dua, Founder & Chief Strategist at CertiPHYD. We’re building a leading knowledge network and peer mentoring platform that redefines education and career development by enhancing skills, making the youth more competitive, and empowering them to achieve their professional and personal goals.As a transformational leader and career coach, I’m passionate about helping emerging leaders discover their unique leadership styles and providing them with the tools for career success.With 18 years of experience in strategic leadership, I specialize in people management, business operations, and stakeholder engagement. My leadership style focuses on unlocking team potential and driving impactful results. I’ve been recognized with accolades like Charismatic People Leader, Consistent Achiever, and Career Transformational Coach, reflecting my dedication to growth and success at every level.Core Values:Integrity, Excellence, and Earning Trust.Social Commitment:I am dedicated to nurturing young talent and bridging campus-to-corporate skill gaps. Through pro-bono workshops, I offer skill development to emerging leaders, making training accessible and fostering continuous learning to help build meaningful careers.Hiring:CertiPHYD is hiring interns and experienced professionals for roles in research & development, content creation, business development, marketing, and social media. If you possess leadership potential, critical thinking, and a passion for teamwork, reach out to me via DM or email: hemaldua@certiphyd.comJoin me in transforming lives and shaping the future of education and careers.

Hemal Dua's Current Company Details
CertiPHYD

Certiphyd

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Transformational Leader & Career Coach | Empowering Emerging Leaders to discover their unique leadership styles | Founder of CertiPHYD — "Building a Leading Knowledge Network and Peer Mentoring Platform"
Hemal Dua Work Experience Details
  • Certiphyd
    Founder & Chief Strategist
    Certiphyd Aug 2023 - Present
    Gurugram, Haryana, India
    Building an ecosystem for skill enhancement, making youth more competitive, and empowering them to achieve their professional and personal goals.
  • Amazon Web Services (Aws)
    Recruiting Operations Program Manager
    Amazon Web Services (Aws) Feb 2022 - Jul 2023
    Gurugram, Haryana, India
    Led the AWS hiring for leadership roles,, onboarded critical talent, engaged C-level execs, achieved diversity goals. Created recruiting metrics dashboard.
  • Amazon
    Business Operations Manager, Online Advertising | World Wide Ad Services
    Amazon Mar 2019 - Feb 2022
    Gurgaon, India
    Led stakeholder management, optimized processes, oversaw ad moderation, analyzed data, managed staffing, and drove automation. I excelled in people management and project ideation.
  • Amazon
    Manager - Transaction Risk Management Services
    Amazon Jul 2016 - Feb 2019
    Hyderabad Area, India
    Led e-commerce marketplace fraud & credit risk operations, ensuring integrity and reducing bad debt. Improved service levels, achieved KPIs, reduced defects, and developed personnel.
  • Vaco Binary Semantics Llp
    Operations Manager
    Vaco Binary Semantics Llp Sep 2015 - Jun 2016
    Gurgaon, India
    Led a team of 60 SMEs at Google India, managing global operations in travel, transit, and shopping. Ensured top client experiences, high CSAT/eSAT, and achieved KPIs/SLAs.
  • Vaco Binary Semantics Llp
    Lead - Strategic Partner Operations
    Vaco Binary Semantics Llp Jan 2014 - Aug 2015
    Gurgaon, India
    Led a team of 18 SMEs at Google, enhancing project execution and client relationships. Used Lean Six Sigma to streamline workflows and boost performance.
  • Ibm
    Assistant Manager
    Ibm Nov 2011 - Dec 2013
    Noida Area, India
    Steered service desk operations to boost customer satisfaction and first call resolutions. Managed schedules, led daily huddles, enforced discipline, and improved quality. Coordinated with IT, HR, and WFM, led client meetings, and presented results to senior leadership.
  • Ust Global
    Team Lead - Operations
    Ust Global Aug 2010 - Nov 2011
    Chennai Area, India
    Conducted appraisals, led reviews, motivated team, resolved issues, fostered communication, oversaw improvements, and maintained records of achievements.
  • Uei Global
    Regional Coordinator - Training And Development
    Uei Global Apr 2009 - Jul 2010
    Ludhiana
    Led a team of 5 training specialists, streamlined academic operations, managed schedules, and improved productivity and overall performance. Enhanced communication, handled grievances, and supported hiring.
  • Dell
    Resolution Specialist
    Dell Aug 2005 - Dec 2008
    Chandigarh Area, India
    Led a team of 15 Resolution experts improved productivity and quality, focused on customer satisfaction, managed call center metrics, and handled escalations.

Hemal Dua Skills

Team Management Management Service Delivery Vendor Management Operations Management Call Centers Customer Satisfaction Customer Service Training Customer Relationship Management Bpo Technical Support Call Center Business Process Outsourcing Outsourcing Leadership Transition Management Team Leadership Sla Lean Six Sigma Business Process Improvement Coaching Business Analysis Microsoft Office Customer Experience Strategic Partnerships Project Management Program Management Strategic Orientation Process Excellence Business Development Strategy People Management Recruiting Communication Interviewing Business Process Employee Engagement

Hemal Dua Education Details

Frequently Asked Questions about Hemal Dua

What company does Hemal Dua work for?

Hemal Dua works for Certiphyd

What is Hemal Dua's role at the current company?

Hemal Dua's current role is Transformational Leader & Career Coach | Empowering Emerging Leaders to discover their unique leadership styles | Founder of CertiPHYD — "Building a Leading Knowledge Network and Peer Mentoring Platform".

What is Hemal Dua's email address?

Hemal Dua's email address is du****@****ail.com

What schools did Hemal Dua attend?

Hemal Dua attended Indian Institute Of Management, Calcutta, School Of Humanities And Social Sciences, Ramgarhia Polytechnic.

What skills is Hemal Dua known for?

Hemal Dua has skills like Team Management, Management, Service Delivery, Vendor Management, Operations Management, Call Centers, Customer Satisfaction, Customer Service, Training, Customer Relationship Management, Bpo, Technical Support.

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