Hema Srinivasan Email & Phone Number

Los Gatos, Ca, Us

Los Gatos, Ca, Us

Southlake, Texas, Us

Bangalore, Karnataka, In

Client : American Airlines - Jun 2012 till dateAchievementsIncreased the revenue by 0.4m$ over a period of 6 months.Jetstar Project – Sep 2011 – Mar 20141 million dollar account and 5 year term contract, includes various programs with both development and maintenance of a platform. This IP owned platform provides end to end solution for Account Payable process for Jetstar Airways. This program includes 3 different vendor’s teams, application team, BPO team, infrastructure support team. I account managed the program for applications team – Development and production support team and their managers reported to me. Development team from Application team includes a peak team size of 20 members, and the maintenance team includes 5 members. Responsibilities1. Program management2. P&L Ownership3. People care, Resource management, Billing and SOW renewals, Cost Analysis and Financials reporting4. Vendor management5. Smooth transition from Development to PS team.6. Participate in monthly account review meeting with the client 7. Worked on RFPs and new deals of similar opportunities.AchievementsDuring development of the platform, we were successful in implementing change requests worth 0.1M AUD over a period of 1 year.Team was selected as Finalist in IPG Paragon TPI award for innovative project.Received Quarterly Award in the Delivery Account manager category for leading the Jetstar accountReceived Voice of employee (VOE) score of 58 against Org score of 53 / Enterprise Tower score of 36 for the FY 2012.Jetstar Team selected for the “Breakthrough deal of the year Award”DSKOOL (internal) – Feb 2010 – Sep 2013AchievementsReceived award for leading the DSKOOL team and successful completion of Level 0 Course and Level 1 Course.SHARES Project – Feb 2010 – May 2012SHARES Team was selected for Annual Award from the organization for the largest successful migration project (Continental – United Merger) executed. Atraxis Project – Dec 2008 – Feb 2010

London, Gb

Worldspan Account - Mar 2007 – Nov 2008This project includes activities by mainframe teams to take care of Worldspan GDS system. I was identified as project lead, eventually increased the team size from 6 to 20 and was promoted to handle all projects in Worldspan account. Galileo Project – Jun 2006 - Mar 2007The project includes maintenance and enhancement tasks for Galileo GDS. Responsibilities 1. Analyze, design, code of the enhancements / maintenance requests 2. Plan / track the activities of the team and provide technical consulting to the team3. Provide reporting to delivery head monthly on the project health status4. Take care of absence management, people care, and appraisals / feedback.5. Resource management6. Provide training to the team and induct new members to the team AchievementsIncreased the team size from 6 to 20 and was provided to handle all projects in Worldspan account. Received “Team of the Month” award for Cars and Hotels maintenance project

Noida, Uttar Pradesh, In

Halifax and Bank of Scotland companies merged and the systems had to be migrated to Halifax. I was involved in design, coding, testing of Mortgage application at onsite.Responsibilities 1. Analyze, design, Coding of the tasks assigned.2. Provide status to team lead every week on the progress made3. Provide training to the team4. Induct fresher to the team and train the membersAchievementsSuccessful completion of migration of Halifax and BOS Systems ahead of schedule

SHARES System is a reservations, check-in system owned by HP, used by major airlines in US. I had worked on problem logs, fixes, enhancements in check-in area, contributed to resolving complex issues. Responsibilities1. Analyze, design, coding of the tasks assigned and understanding of the functionality2. Provide status to team lead every week on the progress made3. Provide training to the team4. Induct fresher to the team and train the membersAchievementsApplauded for the successful implementation of the mandated regulatory project in the check-in system before the mandated timelines. This was the first offshore project assigned to India team and EDS Onsite team was impressed with the successful delivery ahead of time.Resolved most of the maintenance request tasks including functional complex issues - open for years.

SIA System is a reservations, check-in system owned by Singapore Airlines. I was trained in TPF Technology and inducted to check-in functionality, worked on problem logs, fixes, enhancements.Responsibilities1. Analyze, design, coding of the tasks assigned and understanding of the functionality2. Provide status to team lead every week on the progress made