Hema Mistry Email and Phone Number
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A specialist in IT strategic change delivery and operations across multiple industries, from utilities to telecoms to financial services, my experience spans quality assurance, release, test and environments, project delivery, change/portfolio management, service transition, incidents/problems, and business readiness.My career achievements to date include the efficient delivery of a £200M change plan, which reduced incidents from 500+ to less than 50 within six months, as well as a 30% reduction in release delivery timelines. Whether working with teams, stakeholders, or customers, I am people-focused: understanding individuals’ strengths and building relationships enables me to create teams/functions from scratch. Maintaining the well-being and mental health of my team to achieve their best is critical to me. By providing what individuals and teams require to thrive, I have turned poor performers into successes and negative perceptions of the team into positive perceptions.Skills Profile:✔ 23 years of customer-focused experience, overseeing multi-million-pound change plans in multiple domains✔ Experience of functions including quality assurance, release, test and environments, project delivery, change/portfolio management, service transition, incidents/problems, business readiness✔ Expectation and stakeholder management across all levels of an organisation, including C-Suite✔ Interpersonal/people skills: team building, improving performance, and keeping the team on track✔ Operating models, industry standards and tools, inclusive of ITIL, ITSM, agile methodologies, lean methodologies, Waterfall; Jira, Servicenow, Clarity, SAP, and various cloud-based technologies✔ Team builder and manager of team sizes up to 110 resources (grown from eight within two years)✔ Full UK working rights | Full UK Driving Licence | Vehicle ownerAreas of Expertise:Directorship | Transformation | Change Management | Portfolio Management | Quality Assurance | Release, Test and Environments | Project Delivery | Service Transition | Incident and Problem Resolution | Business Readiness | Team Building | Mental Health and Wellbeing | ITIL | ITSM |
Gaming Realms
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Head Of DeliveryGaming Realms Apr 2022 - PresentLondon, England, GbA diverse and versatile role, encompassing a broad range of stakeholder, team and operational management responsibilities required to ensure smooth delivery and efficient operations. including: • Overseeing various projects from entering new jurisdictions, compliance to infrastructure, platform and client applications. • Compliance: Maintain a compliance calendar to ensure the company adheres to relevant regulatory standards and guidelines is a critical aspect of this role. • Partner Integrations: overseeing the integration of gaming systems within the company's operations. This includes ensuring the integration of new gaming technologies and platforms, as well as the seamless operation of existing systems.• Operational Customer Support/Incidents: Handling of incidents as they arise and in providing support to customers. Achievement Highlight• Leading the achievement of certification with an international standard - ISO27001, enabling Gaming Realms to operate in new markets.
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Test CoordinationHitachi Energy Feb 2022 - Mar 2022Zurich, ChTest resource coordination - temp contract role -
Head Of Delivery AssurancePaymentsense May 2020 - Oct 2021London, England, Gb• Managed end-to-end testing function which works with multiple scrum teams, maintaining a central best practice/advisory approach (central knowledge base, guidelines, tooling, environments etc.)• Established change roadmap activity in support of delivery and business/operational readiness• Created and ongoing management of an onshore (seven staff) and offshore (10 staff) testing team• People management, including team meetings, one-on-one interviews, and performance reviews• Incident management – implemented and operationalised processes and toolsAchievement Highlights:• I created and managed end-to-end testing from the ground up for the new DOJO product which continues to be a huge success. The team still run the pack as a regular feature. Creating the end-to-end testing involved onshore and offshore recruitment during which I bought in ValueLabs as a new third party. I also coordinated the test environment, established a central testing quality knowledge base, pulled together disparate teams, and aligned the different Agile scrum teams to ensure that the product was fit for purpose. Focussed and improved testing led to a higher quality product, better customer experience, and improved company reputation and Net Promoter Score.• I implemented and operationalised the incident management process. The process enabled better tracking, reporting, and trending, and led to an incident reduction from over 500 to less than 50 – within six months. Ensuring operational success involved stakeholder management, working with third parties and internal development and support teams, establishing a weekly working group, defining and documenting the process, and developing the training material. This incident management process promoted clarity and consistency of priorities throughout the organisation, improved customer satisfaction and retention, and instilled a quality product into software delivery teams. -
Head Of Delivery Integration | Integration Planning | Release/Application/Test ManagerCentrica May 2009 - May 2020Windsor, Berkshire, Gbo Head of Delivery Integration, Centrica, Staines, July 2017 to May 2020o Integration Planning Manager, Centrica, Staines, May 2013 to May 2020o Release and Environment Manager, Centrica, Staines, December 2011 to May 2013o Application Manager, Centrica, Staines, January 2011 to November 2011o Programme Test Manager, Centrica, Staines, May 2009 to March 2010Actions: • Built, implemented and managed the integration planning and test and environment teams• Maintained the Forward Schedule of Change (FSC) for Change Management• Established release schedule and associated delivery quality processes to prepare for change• Established clear stakeholder engagement models with business operations and third parties• Worked on forecasting with Portfolio teams, understanding demand and delivery teams to deliver a diverse range of resource management services (timesheeting, capacity planning, onboarding)• Managed onshore and offshore teams – budgets, objective setting, and performance managementAchievement Highlights:• Implemented a change delivery framework by creating a forward schedule to improve the SAP testing and release activities and to reduce friction caused by conflicting events, enabling teams across the organisation to plan effectively. The forward schedule (which started as a plan I pulled together in my early career at Centrica) enabled the smooth delivery of a £200 million change plan.• By optimising testing processes and automation, I increased both the quality and speed of delivery to customers. Streamlined releases reduced release timelines by 30% and provided our delivery teams with the capacity for more releases throughout the year.• I started with eight people at Centrica, with varying test experience and abilities. Within two years, I grew my team to 110 resources to meet the demands of the company’s Change Plan. The testing team ensured the products we provided to our end customers were fit-for-purpose. -
Senior Test Lead (Order Management)Dell Jan 2007 - Jul 2008Round Rock, Texas, Us• Developed/managed test activities on projects using offshore resources (Moscow) and Hyderabad• Oversaw all testing activities: test cases and data, review, execution, defect resolution, reporting• Collaborated on daily global calls for all projects to ensure efficient defect/problem turnaround• Managed relevant team members within the development, business analysis, DBA, and environment teams for all project streams• Managed daily deployments to all test environments, ensuring sanity checks were completed to ensure existing functionality remained unchanged as expected, gaining approvals from all environment owners and code release teams• Provided test data upon request to other test teams, in time for their testing activities on integrated applications• Ensured consistency by achieving EMEA certification to use Dell’s global payment service third-party providerAchievement Highlight:• I managed and improved the performance of an offshore test team across India and Russia, creating better quality testing, detecting more bugs, improving communication, and increasing cultural understanding. I set up daily check-in calls with the team and worked on building better relationships through understanding and patience. This resulted in a better-quality product for our customers. The team's confidence grew as they felt supported and empowered to speak up. -
Test Team Leader (Direct Crm)T-Mobile Aug 2004 - Feb 2007Bellevue, Wa, Us• Built and managed a team to set up the testing infrastructure for T-Mobile’s first website• Established relationships and process synergies with international T-Mobile test teams for cross-project activities including the wider IS quality department, aligning processes and functional areas• Managed project plans, including all resources and provide input into budgets• Established processes around testing and test environments including test plan and test script development (encompassing performance, automation, and security), test director defect workflow test environment and database changes, builds, and patches and test reportingAchievement Highlight:• Working with a Russian third party, I grew a test team from 0 to 30 resources in two years. I managed recruitment, wrote job descriptions, and conducted interviews, for which I travelled to St Petersburg several times a year. I worked with the technical and development teams to build the test infrastructure required. The team delivered the testing effort for the first ‘My-T-Mobile’ online portal, where customers could log in to their accounts. Delivering a quality product was key to T-Mobile’s overall success. I am proud of the team’s integrity, energy, and enjoyment of what they were doing. -
Senior Application TesterHerbert Smith Sep 2003 - Aug 2004• Managed test activities and created test plans and scripts• Worked with the development team to resolve issues including using Test Director to track and isolate problems• Ensured build was effectively managed and deployed to the test team• Collated data to establish test report upon test completion
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Software Quality Assurance EngineerDell Sep 2000 - Apr 2003Round Rock, Texas, Us• Managed and supported the project team to release quality products with minimum defects, fit for purpose, on time, and within budget by defining and improving software development processes• Established project-based test strategy, including exit and entry criteria for unit, integration, end-to-end system and user acceptance testing• Provided document and update as required procedures for C++ and VB code build and software installation development• Ensured the build and installation team have the necessary training and resources to follow procedures, in order to maintain an effective build and install process• Integral participation in global and local software quality assurance action team meetings to establish consistent procedures for software development, in an effort to achieve the capability maturity model’s repeatable level
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Graduate | Senior TesterCimage Group Of Institutions Sep 1998 - Aug 2000Patna, Bihar, In
Hema Mistry Skills
Hema Mistry Education Details
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University Of West LondonInformation Management -
Brunel University Of LondonHnd Computing
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Mathew Boulton College
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Menzies High School
Frequently Asked Questions about Hema Mistry
What company does Hema Mistry work for?
Hema Mistry works for Gaming Realms
What is Hema Mistry's role at the current company?
Hema Mistry's current role is Software Change Specialist ➜ Strategic Delivery and Operations ✔ Head of Delivery Assurance ✔ Multidomain, Multi-million-pound Change Plans ✔ Team Leader ✔ Stakeholder Manager ✔.
What is Hema Mistry's email address?
Hema Mistry's email address is hm****@****ers.com
What is Hema Mistry's direct phone number?
Hema Mistry's direct phone number is +186046*****
What schools did Hema Mistry attend?
Hema Mistry attended University Of West London, Brunel University Of London, Mathew Boulton College, Menzies High School.
What skills is Hema Mistry known for?
Hema Mistry has skills like Test Management, Testing, Test Planning, Quality Center, User Acceptance Testing, Test Strategy, System Testing, Release Planning And Delivery, Environmental Planning, Problem And Incident Management, Software Configuration Management, Release Management.
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