Hema Mistry Email & Phone Number

London, England, GB

• A diverse and versatile role, encompassing a broad range of stakeholder, team and operational management responsibilities required to ensure smooth delivery and efficient operations. including:
• Overseeing various projects from entering new jurisdictions, compliance to infrastructure, platform and client applications.
• Compliance: Maintain a compliance calendar to ensure the company adheres to relevant regulatory standards and guidelines is a critical aspect of this role.
• Partner Integrations: overseeing the integration of gaming systems within the company's operations. This includes ensuring the integration of new gaming technologies and platforms, as well as the seamless operation of.
• Operational Customer Support/Incidents: Handling of incidents as they arise and in providing support to customers. Achievement Highlight
• Leading the achievement of certification with an international standard - ISO27001, enabling Gaming Realms to operate in new markets.

Zurich, CH

Test resource coordination - temp contract role

London, England, GB

• Managed end-to-end testing function which works with multiple scrum teams, maintaining a central best practice/advisory approach (central knowledge base, guidelines, tooling, environments etc.)
• Established change roadmap activity in support of delivery and business/operational readiness
• Created and ongoing management of an onshore (seven staff) and offshore (10 staff) testing team
• People management, including team meetings, one-on-one interviews, and performance reviews
• Incident management – implemented and operationalised processes and toolsAchievement Highlights:
• I created and managed end-to-end testing from the ground up for the new DOJO product which continues to be a huge success. The team still run the pack as a regular feature. Creating the end-to-end testing involved.

Windsor, Berkshire, GB

• o Head of Delivery Integration, Centrica, Staines, July 2017 to May 2020o Integration Planning Manager, Centrica, Staines, May 2013 to May 2020o Release and Environment Manager, Centrica, Staines, December 2011 to May.
• Built, implemented and managed the integration planning and test and environment teams
• Maintained the Forward Schedule of Change (FSC) for Change Management
• Established release schedule and associated delivery quality processes to prepare for change
• Established clear stakeholder engagement models with business operations and third parties
• Worked on forecasting with Portfolio teams, understanding demand and delivery teams to deliver a diverse range of resource management services (timesheeting, capacity planning, onboarding)

Round Rock, Texas, US

• Developed/managed test activities on projects using offshore resources (Moscow) and Hyderabad
• Oversaw all testing activities: test cases and data, review, execution, defect resolution, reporting
• Collaborated on daily global calls for all projects to ensure efficient defect/problem turnaround
• Managed relevant team members within the development, business analysis, DBA, and environment teams for all project streams
• Managed daily deployments to all test environments, ensuring sanity checks were completed to ensure existing functionality remained unchanged as expected, gaining approvals from all environment owners and code release.
• Provided test data upon request to other test teams, in time for their testing activities on integrated applications

Bellevue, WA, US

• Built and managed a team to set up the testing infrastructure for T-Mobile’s first website
• Established relationships and process synergies with international T-Mobile test teams for cross-project activities including the wider IS quality department, aligning processes and functional areas
• Managed project plans, including all resources and provide input into budgets
• Established processes around testing and test environments including test plan and test script development (encompassing performance, automation, and security), test director defect workflow test environment and.
• Working with a Russian third party, I grew a test team from 0 to 30 resources in two years. I managed recruitment, wrote job descriptions, and conducted interviews, for which I travelled to St Petersburg several times.

• Managed test activities and created test plans and scripts
• Worked with the development team to resolve issues including using Test Director to track and isolate problems
• Ensured build was effectively managed and deployed to the test team
• Collated data to establish test report upon test completion

Round Rock, Texas, US

• Managed and supported the project team to release quality products with minimum defects, fit for purpose, on time, and within budget by defining and improving software development processes
• Established project-based test strategy, including exit and entry criteria for unit, integration, end-to-end system and user acceptance testing
• Provided document and update as required procedures for C++ and VB code build and software installation development
• Ensured the build and installation team have the necessary training and resources to follow procedures, in order to maintain an effective build and install process
• Integral participation in global and local software quality assurance action team meetings to establish consistent procedures for software development, in an effort to achieve the capability maturity model’s repeatable.

Patna, Bihar, IN

Information Management

Hnd Computing

Education record

Education record