Hema Nair

Hema Nair Email and Phone Number

Service Delivery Ops Associate Manager @ Accenture
Mumbai, MH, IN
Hema Nair's Location
Mumbai, Maharashtra, India, India
About Hema Nair

I am a goal-oriented professional delivering over 16 years of career success in HR Operations, US & UK Payroll Management, Training & Development, Project Management & Program ManagementMy dexterity lies in making measurable impacts on business by pioneering strategic programs and byformulating & implementing “People First” policies, programs and work culture. Demonstrated excellence in managing Payroll Operations Unit like Performance management, People management, Business development, and Compliance.Over the time, I have proved my excellence in implementing, maintaining, and reviewing payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions. Track record in developing short- and long-term corporate human capital plans, driving employee engagement & performance in an environment experiencing significant extern’.* I’ve successfully reduced final settlement waiting hour from 2 months to 15 days, along with zeropaperwork with ‘India Exit Automation Process’ project in Coordination with Allsec, Payroll stakeholder* Contributed in improving negative CSAT score for Philippines from -30% to -9% against the target of -10% and same project was driven for Australia, Singapore, Canada and India

Hema Nair's Current Company Details
Accenture

Accenture

View
Service Delivery Ops Associate Manager
Mumbai, MH, IN
Website:
accenture.com
Employees:
636296
Hema Nair Work Experience Details
  • Accenture
    Service Delivery Ops Associate Manager
    Accenture
    Mumbai, Mh, In
  • Amazon
    Program Manager
    Amazon Oct 2020 - Present
    Pune, Maharashtra, India
    Understand pain points launched key features with highest impact to improve the overallexperience of the employees.Monitored and maintained CSAT for improving employee Experience with the help of Survey.Conducted training session on Customer Obsession for Payroll Team members.
  • Amazon
    Learning & Experience Manager
    Amazon Jun 2018 - Sep 2020
    Pune, Maharashtra, India
    Organised New Hire Learning Path Classroom training for employees' joining Payroll Team Globally.Trained vendors on Peculiar Partnership to help them understand how Amazon functions.Share Global Payroll News by highlighting process change, calling out achievements for countries along with other information.Led NHO for employees joining Amazon Mumbai and Pune.
  • Amazon
    India Exit Team Manager
    Amazon Jul 2017 - Jun 2018
    Pune, Maharashtra, India
    Played a role in reducing final settlement waiting hour from 2 months to 15 days, alongwith zero paperworkSaved 40 hours a month, 490 hours annually by developing automated process for FTC(Full Time Contractor) conversion
  • Amazon
    Human Resources Team Manager
    Amazon Apr 2016 - Jun 2017
    Bengaluru, Karnataka, India
    Led a team of 35 Associate and Specialist and provided overall direction, performance Management, coordination and evaluation of the team.Drove Process Improvement to enhance the operational efficiency of the site.Increased Customer satisfaction rate by identifying customer impacting issues, implementing solutions and process improvement.Grooming team members for their next role and conducting interviews.
  • Accenture
    Procurement Team Lead
    Accenture Sep 2014 - Apr 2016
    Mumbai, Maharashtra, India
    Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating lime to Listen.Drive Organisational initiatives like we@accenture to maximise client Profit.Driving projects to help team members innovate and to enhance the current projectManage and motivate team member, monitor and provide constructive feedback for performance improvement.Ensure all documents are in place and updated on timely basis.Been nominated as SPOC for BE, BCP and we@accentre.
  • Accenture
    Team Lead (Payroll)
    Accenture Sep 2011 - Aug 2014
    Mumbai, Maharashtra, India
    Managed all Payroll related operational activities, Maintain, validate and update Process documents.Transitioned Tax and additional Payroll processes, trained team member on the new process.Participated and ensure the audit requirements as per client standards are met.Managed escalations. Maintain positive and effective work relationship with client/Onshore.Communicate clearly using appropriate level of detail, terminology and style.Assisted to standardise UK Payroll Process for 6 months along with the current Project.
  • Accenture
    Payroll Subject Matter Expert
    Accenture Jul 2009 - Aug 2011
    Mumbai, Maharashtra, India
    End to end Payroll processing like Retro calculation, ACH, Garnishment, Termination Process, Pre and Post Payroll Activities. Creating and Maintaining Operational Excellence documents, like SIPOC, HLPM, 3x3, FMEA, SOP's, DLPM, Proficiency tracker.Implement continuous process improvement suggestion, also conducted Ideation Session for different Payroll teams.
  • Accenture
    Customer Service Representative (Csr) – Insurance Operations
    Accenture Apr 2006 - Jun 2009
    Mumbai, Maharashtra, India
    Handled calls for Sales and servicing UK motor Insurance policy,Pet insurance and Home Insurance.Involved in project to improve the Policy.Trained new hires and manage escalation calls for other team members.

Hema Nair Education Details

Frequently Asked Questions about Hema Nair

What company does Hema Nair work for?

Hema Nair works for Accenture

What is Hema Nair's role at the current company?

Hema Nair's current role is Service Delivery Ops Associate Manager.

What schools did Hema Nair attend?

Hema Nair attended Somaiya Vidyavihar University.

Who are Hema Nair's colleagues?

Hema Nair's colleagues are Yifan Wang, Ahmad Hamza Zaki, Kannam Naidu Karanam, Roberta Casillo, Aritra Halder, Alveera Asmaan, Anisha Chakraborty.

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