-Provide remote technical support, including advanced software installations, intricate troubleshooting, help desk services, and re-installations.-Utilize remote access tools such as TeamViewer to conduct precise software installations and perform complex troubleshooting tasks.-Resolve client inquiries and technical issues through advanced communication techniques and sophisticated problem-solving methodologies.-Collaborate with clients across Canada and select US regions to deliver high-quality support, ensuring rapid issue resolution and optimal customer satisfaction.-Manage and document trouble tickets, meticulously tracking and recording support activities while providing detailed updates to clients.-Diagnose and address networking issues, including complex connectivity problems, IP address configurations, and DNS resolutions.-Support server environments and SQL databases, including setup, configuration, optimization, and troubleshooting.-Provide comprehensive support for websites and applications, addressing performance issues, bugs, and functional enhancements.-Facilitate the configuration and optimization of pharmacy software systems, including Fillware, Kroll, PharmaClick Rx, and WinRx, ensuring seamless operation and integration.

-Provided comprehensive technical support, diagnosing and resolving various hardware, software, and network issues to ensure uninterrupted business operations.-Delivered personalized training and guidance to users, enhancing their proficiency with systems and tools, which resulted in improved efficiency and satisfaction across the board.-Leveraged my expertise in long-term care environments to tailor solutions that specifically addressed the needs of LTC clients, retirement homes, and in-house pharmacy staff.-Played a pivotal role in the redesign of key software applications, contributing to the development of more intuitive and user-friendly interfaces that met the unique demands of the healthcare sector.-Maintained detailed records of issues and resolutions, creating a comprehensive knowledge base that streamlined future troubleshooting efforts and supported team collaboration.-Supervised and mentored junior technical support staff, ensuring consistent service delivery and fostering a collaborative team environment.

-Perform routine network start up and close down and maintain control records-Implemented SNMP on devices to allow for network management as per business requirements-Securing network resources with shared folder permissions, Implementing file security system-Investigating, diagnosing and resolve all network problems-Ensure policy and procedure is followed and that all audit requirements are being met on a daily basis.Areas of focus include; service delivery, service support, and physical security (ITIL)-Maintain personal learning and development to stay aware of emerging trends within the call centre & VoIP environment-Cisco & Meraki Technologies(Maintenance) -Cisco Switches/Firewall/Access Points/IP Sec VPN /Site to Site/Remote Access/ Cloud Management-Microsoft Technologies(Deployment/Maintenance) -Windows Server 2012/MS Exchange 2013/ Office-365 /Syslog/Active Directory/Group Policies/VLANS/DHCP/DNS-Proxy Server (Barracuda) - Allow / Deny User Request for specific domain according to Orginazation Policy's.-BackUp Technologies (EMC/Symantec/NAS Devices / UNITRENDS) - Perform local systems backup,ensuring all critical data is transferred to backup servers without errors or omissions-Meet with managers/supervisor to discuss system requirements, specifications, costs and timelines.