Project Coordinator
Current- Actively liaise between SAPL and clients, managing and coordinating project activities for MNC clients.- Take complete ownership of ensuring end-to-end user experience and maintaining a strong focus on client satisfaction.- Coordinated and managed multiple projects simultaneously, ensuring timely completion and within budget.- Developed and maintained project plans, schedules, and budgets, ensuring effective communication and coordination among all project stakeholders.- Foster smooth coordination between distributors and clients, analyzing secondary sales data, stock validation, and assisting clients in finding new ways to improve sales.- Conducted regular project status meetings and provided regular reports to senior management, ensuring project goals are achieved and resources are utilized effectively.- Conduct daily audits to create and maintain a comprehensive dashboard for tracking support ticket trends, proactively addressing root causes to reduce ticket counts and enhance efficiency.- Build and maintain strong relationships with clients through active engagement and handling of post-installation or implementation issues, ensuring compatibility with billing applications and maintaining accurate records of new installations.
