Global Planning Operations

Global CRM:Instrumental in deployments to over 100 countries, working in multiple aspects of the program including Deployment Consulting, User Training, Business Analyst Lead, Data Migration.Coordinated with Global IT for design & build of code, issues resolution, scheduling of deployments and supporting activities.Achievements:• Created the baseline plan and procedures for on-boarding countries, including local configurations, data migration from legacy systems, integration with firm’s existing finance and acceptance tools.• Modified and executed on-boarding plan for over 70 countries across Europe, Asia and Africa within 6 months, adding 20,000 users and millions of contact records.• Change Control – elaborate and provide guidance on requirements and issues to stakeholders and business owners, work with IT teams, UAT teams, and Business Operations teams to create, deploy and communicate deliverables• Working with Marketing and Business Development groups in North and South American countries to understand current local processes and help them to adapt to global CRM tools.• Support global deployment team by analyzing and proposing solutions to help manage expectations and resolve issues found while conducting GAP analysis with each country.Global Revenue Plan• Worked intensively with the business and technical teams to define requirements for a brand new initiative to build an in-house solution from the ground-up within 3 months.Account Team Sites• Negotiated requirements for O365 Microsoft SharePoint sites, using customized web-parts pulling data from BCS servers

People Portfolio Group:Managed all phases of multiple projects, from initiation, requirements gathering and analysis, managing release schedules and off-shore development, coordinating with QA/UAT, and knowledge transfer for post-production support. Achieved credibility and buy-in with multiple clients by analyzing new and current business processes, helping businesses to prioritize needs, and recommending and implementing solutions.Achievements:• Brought the IT component of ongoing support costs to near zero by re-platforming the firm’s policies website tool from a vendor product to a custom built, user customizable in-house application.• Reduced by 80% the effort required for compliance reporting of employee foreign travel by reconfiguring and enhancing toolkit.• Created and continually enhancing a reusable, modular, customizable “master template” for intranet site content authoring, enabling clients real-time site creation and maintenance.

Obtained consensus among seven different business groups, constantly syndicating and prioritizing their needs, understanding and documenting their business processes, and implementing solutions by managed and guided multiple development teams in best practices, design approaches, and providing client support as necessary Achievements:• Enabled 25 Mobility team resources to handle a 300% increase in transactions without staff increases by architecting a new scalable technical design to improve current process flow.• Analyzed, recommended, executed and achieved 50% improvement in confirmation of and acceptance rates of engagement manager debrief interviews.• Reduced development time by 25% by effectively managing and delegating to on-site and off-shore resources.• Improved off-shore resources data entry response time 8X by analyzing server infrastructure and redeploying applications to more robust servers.

Responsible for improving applications by reviewing currently functionality, performing gap analysis, and working with end users to understand their processes and design solutions in-line with client’s needs. Worked with development resources to ensure solutions delivered. Achievements:• Collaborated with senior Partners reducing total effort for annual reporting by 66% within six months by streamlining existing processes and implementing new procedures.• Reduced support calls by 85% by analyzing support call logs, developing and providing targeted training to a staff of over 100 globally.• Provided the analysis and technical design for a single intranet website to submit, approve, decline and process access requests to the enterprise-wide reporting system, reducing decline rates 70%, reducing approver frustration, and granting access to users within 72 hours.

Designed Web-based applications to support manufacturing processes. Solution facilitates management in assigning tasks to resources and track progress in resolving issues. Created and maintained user guides and provided user training through all phases of the project, as well as creating design documents and leading knowledge transfer of applications to support personnel. Achievements:• Achieved 20% reduction of production related incidents and 50% time spent by plant managers preparing for OSHA regulatory visits by standardizing incident tracking, resolution, and reporting.• Improved budget forecasting by automating resource allocation tracking and variance reporting.