Hemanshu P. Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

I have to interact to their clients via e-mail, phone to resolve their issue, i have to troubleshoot in database, as well as in application.-> Comprehensive experience in information-technology domain focusing client/server-based applications, Product testing, Technical Support. -> Extremely talented, self-motivated, enthusiastic Computer Scientist with huge background in Computer Software Engineering. Proven experience in creating and modifying general computer… Show more I have to interact to their clients via e-mail, phone to resolve their issue, i have to troubleshoot in database, as well as in application.-> Comprehensive experience in information-technology domain focusing client/server-based applications, Product testing, Technical Support. -> Extremely talented, self-motivated, enthusiastic Computer Scientist with huge background in Computer Software Engineering. Proven experience in creating and modifying general computer applications software and specialized utility programs. -> A keen strategist & implementer with demonstrated abilities in designing systems / procedures for change management in IT operations entailing mapping business processes and studying workflow to design solutions, ensuring business functionality adherence and enhancing competitive advantage.-> Ability to make quick and excellent decisions and organize thoughts in the face of time constraints and full workload.-> Expertise in analyzing and designing databases within an application area, working individually as well as coordinating database development as part of a team.-> An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & multitasking abilities. Possess a flexible & detail oriented attitude. Show less

Vadodara, Gujarat, India

Managing support cases and queues, handling escalations from clients , sharing knowledge on knowledge base to educate and train others, documenting cases for future reference and getting in touch with different teams to get cases resolved.-Experience in installing, configuring and maintaining Client- Server Based Applications.-Work experience in computer networks and database Experience with Internet Protocols, HTTP / HTTPs.-Monitor Server availability-Resolving connectivity… Show more Managing support cases and queues, handling escalations from clients , sharing knowledge on knowledge base to educate and train others, documenting cases for future reference and getting in touch with different teams to get cases resolved.-Experience in installing, configuring and maintaining Client- Server Based Applications.-Work experience in computer networks and database Experience with Internet Protocols, HTTP / HTTPs.-Monitor Server availability-Resolving connectivity issues . Batch job scheduling and monitoring Report generation of database. User-id creation/deletion -Performance Tuning on Database/System. Patch/upgrade Management for Database on Server. Day to Day Troubleshooting with EMR Application. Space/device Management-Knowledge of High Availability options like Clustering, Log shipping & Database Mirroring-Troubleshooting & Maintenance of SQL Server on Cluster Environment-Hands on experience on MySQL, Oracle, monitoring replication for master slave architecture and scheduled jobs. Checking for database errors. Also worked on database performance tuning. -Mentored the new joiners and is responsible for handling and managing all the escalations and pressure situations. -Managed all Production support and maintenance activities adhering to technical, security and compliance standards. -Maintained appropriate software design and documentations. -Work on Apache Tomcat (configurations) , and code modifications in JSP, XSL, XML Show less

Vadodara, Gujarat, India

Master Of Computer Applications (M.C.A.), It

Bachelor Of Computer Application, It