Managing territory from Rewari Haryana to Ladakh— Almost complete North India

Managing Operations of four branches across Gujarat – team of 170 persons.Redefined key processes for monitoring and increasing performance of team.Strategic direction to team to improve Service Income and Service Quality, while increasing profitability.Enhance Customer loyalty, measured by Net Promotor Score (NPS)Business development in new avenues – Marine and RailwaysIncreased overall Service & Business Operations Score Card through weekly MISStrictly monitored Debtors ageing & Inventory turns.

Complete Business Operation - Life Style Product (Window Fashions)250+ Channel Dealer Sales ManagementSurvey to gauge Customer taste and PreferenceDealer Satisfaction & Business PromotionNew Products, Design & Shade IntroductionTie up with foreign Principals for New Product introduction first time in IndiaDevelop New Product Introduction StrategiesShowcase of Product range at various Exhibitions of IndustryDevelop relations with Architects & Interior DecoratorsNew Business Channel identification, training and Sales Promotion.Digital Marketing & Product Promotional Material developmentSales Kit development for Sales PersonPricing & Promotion Schemes

After Sales & Service Management of Gensets (15,000+) in NCR with total manpower count of 600+, Profit centre management, CRM, HR operations,Business strategies formulation and implementation, Service & Training Centre OperationsRenewable energy project management. Noteworthy: Design to Completion of 3 Power House of 9 MW, 11 KV each for Hero Group.

Service Business Development across ChannelTie up for renewable energy with Indian Institute of Science, BangaloreSales of New GensetsOperation Management of Service CentreCo-ordination with Cummins for Zonal Training CentreCreation & Implementation of Internal Operational Systems & getting ISO certificationDevelopment of New Service Marketing Product -- Comprehensive ContractsClosely working with Cummins for Dealer Net Promoter ScoreManaging Key Customer accounts -- Railways, IGL & CPWD

Profit Centre ManagementMonitoring Construction of New Corporate office cum Service CentreNew Products Infant Care ManagementDealing with Principals -- Cummins & VCLWarranty Claim Process handling

Manage Profit CentreService Business DevelopmentService Quality MonitoringParts Supply ManagementCo-ordination with Service Centre

-Selling of Diesel Genset to private customers-Tendering and attending negotiations with Public Sector Undertakings-Project Planning & Execution of orders for large Captive Power Plants Noteworthy: Successful Execution of orders from BHEL, EIL. CPWD, Airport Authority of India, various DGS&D order