As above with some additional responsibilities like Data Backup and Associate Management of all IT structures and policies.Have Participated Actively in Testing & implementation of “Remedy 8.0, 8.1(Change, Incident, and Problem Knowledge & Configuration Management” module.As a Technical Team Leader need to research & provide solutions. Preparing technology specific document like SOP.Preparing checklists for improvement & continuity of process quality.Composing templates to reduce man hours. Leading security, compliance & virus mitigation issues.LANDesk report monitoring.MIS report preparation.Preparing shift rosters. Technical Support Lead. Practicing ITIL in day to day tasks.Preparing RCA’s.Technical Remote Support for users, vendors for Win XP, Win 7, Active Directory.Shift leads mailbox handlingWorking on BMC Remedy tool for incident management & closing of incident within SLA.Providing support for network related issues, OS Problems, and other Applications.OS installation, Software & Printer installation / Troubleshooting.Managing mailbox – Enablement and disablement of email forwarding and Configuration of mailing applications.Managing internet access.Managing active directory users and groups, Exchange related, Lync Access related L1 Tasks.