Managing Entire Gamut of tasks for specified Key Accounts facilitating smooth operation of the entire Wire line Business Project Life cycle; including Customer Acquisition, Program Management, Customer Service Delivery, Service Assurance, Revenue Enhancement, Retention and Churn Management, Network monitoring and ensuring maximum circuit availability to RCOM customers for Gujarat, for products like Leased Lines, PRIs, Ethernet Lease Lines, MPLS, VPNs, Centrex, POTS.Responsible for the end-to-end RFC management and accountable for managing all functions acting in the Service Transition chain and responsible for end-to-end service delivery, coordinating with multiple cities Networks and Customer/Business teams viz. FA, Deploy, Network Mgt. etc. To take ownership of all key deliverables and ensure customer / AT acceptance.Driving the Initiatives on Circle Level for Quality functioning of Enterprise Customers through improvised Customer Relationships and Post Sales support.  Developing the Systems to track and monitor the Customer Visits, maximize the Customer Satisfaction, increase quality of service and constantly work upon the Qualitative and Quantitative measures to increase CSAT and thereby helping the Organization to achieve the business objectives.Efficiently handling the key account for the organization that includes coordinating closely with Business Development Managers, Business Account managers, Technical account Manager and billing teams to ensure timely / quality delivery.Handling Escalations regarding exigencies and ensuring timely delivery within SLA. Coordinating with Network teams, NOC and Field Activity teams for prompt delivery within SLA.Established and drew the entire procurement practice encompassing the Request for Information(RFI) Preparation, Requirement Gathering and Definition, Defining Scope of Work, Request for Proposal (RFP) Preparation, Vendor Clarification and Vendor Evaluation and Supported OSS BSS roll out.

Working on GSM Network implementation project in Uninor, Indian Telecom Service Provider, Leading requirements and process management of Service Delivery & Assurance Develop Use Cases as well as process mapping in line with detailed functional specificationsDesigning and building E2E journeys and processes across Fulfilment, Inventory and Assurance domainsDocument and present requirements in the form of Change Requirement \ Business Requirement Specification DocumentsProviding timely scheduling of materials, installation and commissioning of GSM, Microwave and BTS (Outdoor, Indoor)Efficient O&M of network with minimum downtime & providing the required support and co-ordination with the vendor on all aspects related to network engineering.Knowledge of the Operations and Maintenance activities of Nokia BSS i.e., BTS (Ultra, Flexi EDGE, MultiRadio) and Flexi BSC.Analysis of daily reports and initiating corrective & preventive actions.Managing the escalations pertaining to network and service provisioning.Spearheading efforts across leading a team of Engineers and looking after site survey BTS installation/ commissioning, and Site Integration of sitesCarrying out training to the stakeholders in use of the productProvide support during testing carried out in UAT, QC and Production EnvironmentManaging co-ordination of the new site work with field engineer & team member

Managing co-ordination of the new site work with field engineer & team memberPerforming Site Acceptance test Procedure after site is integratedResolving the problem of team member regarding to their technical difficulties and guide them to proper directionInvolved in Installation and Commissioning of Nokia Metro, Ultra, & Flexi EDGE BTS as well as Installation and Commissioning of PDH (Nokia FIU19, Siemens IDU)Taking care of Commissioning & Alignment of Microwave links, Transferring the E1 from BSC to BTS as well as Transferring and creating Cross ConnectionAccountable for terminating the alarms with Color coding in crone blockAdept at Loop and Break testing Internally(software) and externally(hardware)Proficient in carrying out CABEX activity with Segmentation or Sectorization process up to 6+6+6 TRX configurationCarrying out Swapping of Metro to Ultra & Ultra to Flexi EDGE activity

Assisted in the design and implementation of the network (LAN & WAN), troubleshooting network problems and conflictsManaged Designing simple LAN using Cisco technologyConfigured Cisco Routers (2500) using RIP, IGRP, OSPF, EIGRP & Configured Cisco Switches (2900)Addressed performance bottlenecks and ensuring maximum network uptimeInvolved in Designing and IP addressing scheme to meet design requirementsProficient in Configuring and troubleshooting routing protocols given user requirementsManaged Troubleshooting IP addressing and host configuration.