Hemant Chauhan Email & Phone Number

Edmonton, AB, CA

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

• Booking common spaces i.e., meeting rooms and event spaces at Roundhouse via Nexudus
• Helping members with their AV-related setup and troubleshooting.
• Solving urgent & critical tech-related issues regarding events.
• Ordering Roundhouse supplies and maintaining print/mailroom operations.
• Updating the tech inventory periodically and assigning resources to members

Bengaluru, Karnataka, India

• Provided technical assistance and training to students on the Red Hat Online Learning system.
• Managed tasks and priorities through the ServiceNow Service Request Management System.
• Updated Red Hat course content and related lab exercises hosted on the private cloud.
• Delivered dedicated instructor office hour sessions for learning subscribers.
• Moderated Red Hat Learning Community forums, Coursera and edX for RHEL Courses.
• Assisted curriculum developers with deploying cloud images for training lab exercises using CI/CD workflow.

Bengaluru Area, India

• Resolved third-level support cases without escalation and adhering to the ITIL process.
• Review and resolve vulnerabilities/non-compliance and update ongoing status and remediation.
• Generated a Plan of Action & Milestones (POA&Ms) for each non-compliant control for each managed IT System.
• Maintain, troubleshoot, and coordinate replacement of HPE and Dell server hardware.
• Plan, review, approve, and execute change requests in a timely manner as requested.
• Escalate to the relevant engineering teams as required, promptly following procedures, and ensuring management is updated accordingly.

Bangalore

• Perform scheduled activities for customers including Deployments, Upgrades, vCenter migrations and Capacity Balancing on Hyper Converged Infrastructure.
• Work with clients and partners to troubleshoot issues related to deployments & upgrades: VMware, Networking, Server/Storage & Linux
• Respond to service, product, technical and customer relations questions on subjects such as planning, deployment, upgrade, features, specifications, and deployment fix on HPE SimpliVity Solution.
• Assist Technical Support Engineers (TSE) troubleshooting deployment and other break-fix issues as per schedule
• Author and review technical process documents for internal and customer/partner consumption and Knowledge Base Articles.
• Articulate both in writing and verbally case summary, resolution and add to Salesforce (CRM).

Bangalore, India

• Performed Case Management and applied Resolution Expert skills to providing Technical, Analytical, and Software Support.
• Supervises representatives that are answering customer inquiries, primarily over the telephone, e-mail, chat, or online forums.
• Reporting new or recurring problems to Design/Engineering departments.
• Advising/educating customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Hands-on various reports, maintaining & keeping the track according to the daily activities performed.
• Analyzing and responding to operational, productivity and/or customer experience (NPS) data.

Chandigarh Area, India

• Respond to customer emails and incidents related to client machines and peripherals attached (Printers, Scanner, Routers etc.)
• Handling L1 escalations & meeting Tech Sales targets on time.
• Proper categorization of tickets and ensure that all incidents are recorded in the CRM.
• Escalate/Elevate Scan/Digital/App related issues to L2 Support Desk for RCA.
• Windows environment, Hardware (Desktop, Server and Projector) & network.

Full Stack Web Development, A

With this Post Baccalaureate Certificate program, I have gained skills in both backend and frontend development as well as deploying.

Bachelor Of Computer Applications, Computer Programming, Specific Applications

Higher Secondary Certificate, Business/Commerce, General