Hemant Chavan Email & Phone Number

Mumbai India

Accountable for:Planning, executing, monitoring and controlling Infrastructure Management Services for IT Infrastructure ProjectManaging projects with complex SLA through a team of over 28 Certified Engineers on PAN India.Reviewing SLA’s with internal and external customers in order to fulfill needs of IT Infrastructure Facility ManagementFunctioning as.

Mahape Navi Mumbai

 Accountable for: Handling Multiple Projects & one Major Projecto Planning, executing, monitoring and controlling Facility Management Services for IT Infrastructure Projecto Managing projects with complex SLA through a team of over 105 Certified Engineers on PAN India.o Reviewing SLA’s with internal and external customers in order to fulfill needs of IT.

Mumbai Area, India

• Accountable for:o Planning, executing, monitoring and controlling Infrastructure Management Services for IT Infrastructure Projecto Managing projects with complex SLA through a team of over 28 Certified Engineers on.
• Functioning as a:o SPOC for internal (HCL) and external customerso Prime interface between internal and external customers
• Conducting project performance reviews with Customer and IMS Project Team
• Planning and implementing improvement plans so as to improve soft & technical skills of the team members
• Overseeing implementation of the latest practices and framework like ITIL for achieving practically ‘0’ down time for the ICT infrastructure
• Performing gap analysis & recommending to adoption latest trends in ICT Infrastructure Facility Management services for providing a means to the organization to compare its current intended and operational states to.

Mumbai Area, India

• Accountable for:o Planning, executing, monitoring and controlling Services Operations, o Managing projects with complex SLA through a team of Certified Engineers Nationwide.o Reviewing SLA’s with internal and external.
• Functioning as a:o SPOC for internal (Vidhi) and external Core customerso Prime interface between internal and external customers
• Conducting project performance reviews with Senior Management.
• Planning and implementing improvement plans so as to improve soft & technical skills of the team members
• Overseeing implementation of the latest practices and framework like ITIL for achieving practically ‘0’ down time for machines under Managed Print Services (MPS) helping in Revenue Growth.
• Performing gap analysis & recommending to adoption latest trends in Managed Print Services for providing a means to the organization to compare its current intended and operational states to its desired vision.

Vasai - Mumbai

• Acting as Techno commercial person handling Business Operations in Imaging Industry Nationwide.
• Handling of Sales Team at Zonal level for sale of Imaging Products Nationwide through different channels.
• Appointing New Distributors across regions along with New CPS Partners (MPS Providers) for sale of Imaging products.
• Handling of Technical Escalations from field on Imaging Products & acting as SPOC. Escalating same to the Management & in turn to service providers direct.
• Visiting Distributors & Partners along with Sales Team on Quarterly reviews & issues faced by them & also understanding new requirements.
• Responsible for handling VDP division along with the Team of Service engineer handling Productions.

Mumbai Area, India

• Handling entire Operations in the Organization i.e Service, Consumables, Logistics & Billing operations.
• Managing a Team handling Service activities. This team involves cross function like Customer Support, Technical Support, Call Centre, Spare Part Management & Call Management.
• Responsible for Handling Service Calls Nationally & SPOC for esteemed Production customer having 24x7 support (Production Houses).
• Handling Team of 45 engineers across Nation & ensure Maximum Customer satisfaction through various service activities.
• Monitoring Service Calls logged across Nation & coordinating for its closure on daily basis in CRM as per TAT.
• Maintaining of Customer Database in CRM software on regular basis & updating the same.

Handling Service Operations, Sourcing & Planning of entire MPSS Business Module.

Mumbai Area, India

Handling Service Calls for 24X7 Support Customers across PAN India.SPOC for all customer on PAN India level.Maintaining of SLA for these customers, preparing MIS.Attending Monthly Service reviews of Customers etc.