Hemant Kumar Email & Phone Number

Delhi, India

Delhi, India

Delhi, India

• Rich experience in leading high valued projects through aggressive project/ program governance processes; developing relationships with business stakeholders and presenting operations, risks & contingency plans.• Implementing production, productivity, quality, and customer-service standards by resolving problems, completing audits, identifying trends, determining system improvements, and implementing change• Publishing weekly/ monthly status reports and business review reports for… Show more • Rich experience in leading high valued projects through aggressive project/ program governance processes; developing relationships with business stakeholders and presenting operations, risks & contingency plans.• Implementing production, productivity, quality, and customer-service standards by resolving problems, completing audits, identifying trends, determining system improvements, and implementing change• Publishing weekly/ monthly status reports and business review reports for the internal and external stakeholders • Manage and Track program execution to ensure successful, High quality tasks completion • Skilled in delivery management encompassing development of overall plan covering Scheduling and Analysis, Scope Planning, Timelines, Resource Mapping and Process Improvement• Monitoring the performance of the Service Desk and individual Team Leads & Analysts •Highlighting the immediate & potential risks and developing the mitigation strategy by understanding the constraint; conducting impact assessment and monitoring the open items for a seamless delivery • Publishing dashboards weekly/ monthly for the change requests• Partner with other Program/Project Managers to identify and define project dependencies, integrations etc. Key Functional areas- Agile and Waterfall Methodologies, Project scope and Planning,Cost Management,CRM,Audit and compliance,Change Management,SLAs, Analytical reports and Dashboards for Project performance.Key technologies worked so far- JIRA,Smartdesk,Web based dashboards, Servicedesk, Change Management Tool,NNM,MS Excel Show less

Delhi, India

Key responsibilities-Collaborating with stakeholders regarding deadlines, responsibilities, monitoring, summaries, and status; ensuring client documentation & records were update. Coordinating various projects with other internal departments and external organizations. Actively participating in project scope, schedule, and cost control. Creating and maintaining relationships with senior management, customers, internal groups, and… Show more Key responsibilities-Collaborating with stakeholders regarding deadlines, responsibilities, monitoring, summaries, and status; ensuring client documentation & records were update. Coordinating various projects with other internal departments and external organizations. Actively participating in project scope, schedule, and cost control. Creating and maintaining relationships with senior management, customers, internal groups, and vendors. Managing network planning and node configurations, equipment orders and configurations, inside wiring, and scheduling field technicians for successful test. Spearheading Project Life Cycle and processes and initiated solutions for reducing cost for projects. Show less

New Delhi Area, India

Key Result Areas: Dealt with measurement & verification of work done by service partner Followed-up with service partners for new route survey on ground and need to submit ROW authority Conducted route survey & feasibility survey for NEW FTTH SITES Spearheaded installation and termination of fibre, fibre taping and jointing and node insertion

Mohali

All O&M maintains & report collection 1.PM report2.Daily DFT Report3.DG & AC Services report4.EB’s DD Request report 5.Power Report6.Outage Report etc.

B.E, Ece

B.E (E.C.E)

B.E, Electronics & Communication Engineering

Academic, 12Th; 10Th

Mba In Operational Management