Hemant Lamba Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

1-Lead the central client support & process excellence teams2-Manage appropriate staffing across on-site & remote client support3-Setup process documentation, SOPs, and training/ L& D function to constantly upgrade the client experience & service delivery4-Plan, monitor, and analyze key metrics for the day-to-day performance of client support agents to ensure effective and appropriate contacts5-Drive high productivity & efficiency in cost to serve through data first approach at all times6-Collaborate with sales leads & internal teams (supply, tech, finance) to deliver best onboarding & day-to-day fulfillment to Travel Plus corporate client. 7-Address operational challenges promptly and effectively.8-Facilitate resolution of issues impacting productivity or efficiency.

Ahmedabad, Gujarat, India

To head of cinema operations as a revenue centre head for ensuring & meeting the customer satisfaction scores and revenue targets through efficient operations centred on the standard operating procedures and fair people management practices.

Responsible for strategizing, launching and scaling up business operations in new markets. Lead generation to identify key properties which can be acquired to do business with OYO Meet property owners and sell OYO's Vision of providing comfortable stays for many. Build a joint business plan with the property owners in order to have a profitable business association Liaise with key stakeholders- Property Owners, Transformation and Operation team, across all stages from lead generation to property going live Periodic review of the SLAs signed off with the property owners Resolve issues arising between Property Owners, Transformation Team & Operations Team

Ahmedabad, Gujarat, India

Drive line sales through various means from existing OYO clients Help generate revenue by driving occupancy and ensuring availability of sellable rooms Ensure collection of accounts receivable/outstanding amount from clients/accounts Maintain and review monthly sales tracker of accounts and targets Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business Manage assigned portfolio of owners of the hub and prevent churn by solving partner issues proactively Ensure cluster performance of Cx metrics against target, especially driving guest experience performance for bottom properties in the cluster Manage daily operations of various SMART hotels and ensure adherence all OYO operational procedures and guidelines Ensure quality standards to promote repeat business. Implement and lead new initiatives at property to maintain great guest experience. Resolve issues arising between property owners, customers & internal team

Ahmedabad, Gujarat, India

1.Meet sales goals by training, motivating.2. Maintains store staff job results by coaching, counseling, and disciplining employees; planning. 3. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. 4. Ensures availability of merchandise and services by approving contracts; maintaining inventories. 5. Determining additional needed sales promotion. 6-Protects employees and customers by providing a safe and clean store environment. 7-Maintains the stability and reputation of the store by complying with legal requirements. 8-Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. 9-Contributes to team effort by accomplishing related results as needed. 10-Responsible for supporting the Store Manager in the daily business operations of a retail store. 11.Supervising employees, communicating with and helping customers and carrying out directives given by the manager 12.Hire and train new employees for the sales floor; Coach and support other team members 13.Promotes sales by demonstrating merchandise and products to customers. as necessary when other sales associates are busy 14.Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery. 15.Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand. 16.Answer phone calls and respond to store-related emails and other communications 17.Prepares reports by collecting, analyzing, and summarizing information. 18.Take ownership of store sales goals and provide expertise to help meet sales goals 19.Ensure that the store is clean, safe and presentable for customers 20.Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.

Ahmedabad, Gujarat, India

In this role, I was assigned the multiple hotels under me which were the premium segment hotels of OYO, like, Capital O. I was responsible to take care of Profit And Loss management, Vendor Management, People Management, Data Orientation, Revenue Management, etc.I am also responsible for walk-in revenue.I drive day-to-day revenue activities for the region I analyse properties with low occupancy and accordingly coordinated with Sales team in order to promote the property among st their assigned Travel agents, Corporate, etc.

Ahmedabad, Gujarat, India

Maintaining Supply Chain of Hotels to OYO Platform.Focus on building & ensuring the penetration of SMART concept of OYO.-Identifying and locating new hotels that meet OYO Standards in termsof location , Pricing, Infrastructure Quality , Owner Willingness etc.-Meeting Hotels owner and encouraging them to join OYO proposing new business plans and negotiating deals -Providing end to end assistance to hotel owners and strengthening the relationship by handling their grievances

Ahmedabad, Gujarat, India

My role in this job profile was to take care of the list of hotels assigned under me. I use to take care of day- to-day quality audit. I was also responsible to coordinate with Business development team to manage and execute respective training program and also to take care of the hotel's overall business and revenue. Taking care of the Guest Experience was also the part of my role.

Ahmadabad, Gujarat

PVR Cinemas is India's largest Cinema Chain to set-up the first chain of multiplex in the country--offering world class service standards, exclusive lounge and personalized service.Key Result AreasOperationsDeveloping and implementing procedures & control systems for maintaining hygiene and quality standards.Streamlining processes for cost savings.Preparing daily, weekly, monthly, and forecasting reports and pertaining to the cinema departmentConducting competition analysis and trend setting reportsCoordinating functions and activities with other department heads and regional officerEnsuring that movie displays, marketing promotions & activities are updated & well executed at all times, and coordinating for films promotions and advertising.Preparing & monitoring Food & Beverage budgets and responsible for sales, costs and inventory control.Conducting training sessions for smooth flow of operations.Handling operational functions like pre-shifts staff briefings, creating the duty roster, shift management.Organizing and conducting practical and theoretical training programs, to enhance skills and motivational levels.To introduce new ways and means to minimize transaction time at box office and at the concessions.

Ahmedabad, Gujarat

My role was to plan and schedule self-projection. improve food cost, profit and loss management and also to take care of Guest Experience visit the store.Assists in management of day-to-day operations by managing labour, counting inventory and supplies, and developing the restaurant team. Analyzes sales, labour, inventory and controllable on a continual basis, and takes corrective action to meet or achieve daily or weekly margin and sales growth targets. Ensures that facility and equipment are maintained to company standards on a day-to-day basis. Supervises others efficiently and coordinates their work. Assists in management of day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team. Ensures health and safety compliance, and company safety and security policies are met.Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions. Responsible for maintaining QSC(Quality Service and Cleanliness)Responsible for product inventories and daily yield and variance report.Controlling food cost by supervising proper crew procedures followed.Responsible for cash and Sales Report and banking.Conducting training classes for new crew.

Ahmedabad, Gujarat, India

To meet and exceed performance targetsTo recruit, train and manage other branch staffCreate a fun and professional working environmentProvide a consistently high quality product and service to customersLiaise with other senior management regarding marketing and business developmentEnsure that health and safety and cleanliness standards are upheld at all timesComplete all required Domino’s Pizza classes.Work your way through the Career Development Handbook.Help train and cross train Team Members.Always represent Domino’s Pizza in a professional manner, and refer any queries or Concerns outside your responsibility to your Manager.

Ahmadabad, Gujarat, India

Complete 6 month Industrial training in for major department , I work as inter 3 month in multi cuisine restaurant ( oriental pavilion ) Thai, chines , maxi can food!1month in housekeeping department 1 month in front office department 01 month in production department it was great experiences for my learning

Bachelor Of Science (B.Sc) Hotel Management & Cratering Science, Service, Supply ,Vendor Production, P&L, 2Nd Division

12Th, Arts, 2Nd Division

Activities and Societies: Play ( vollyball ) in regional team, Played basketball