Hemant Kumar Email & Phone Number

Vadodara, Gujarat, India

Vadodara, Gujarat, India

Gandhinagar, Gujarat, India

* Managing multiple Customer’s deliverables, organize cross functional team meetings and ensure necessary approvals are recorded in timely environment.* Investigating and solving stakeholders/customer’s problems, which may be complex or long standing.* Work with the team to increase Client Satisfaction Ratio.* Expertise in planning, organizing, directing the completion of specific project operations & new business and fostering a culture of excellence & best practices through the implementation of Process Management Framework* Liaising between Team and Project stakeholders, fostering quality communication between engineering disciplines. * Support the team in managing customer expectations for the project/product deliverables. * Removing obstacles and building relationship with customers and support team* Scheduling and allocating work to multiple scrum teams, providing guidance, and resolving problems to meet business objectives. * Developing success plans for customers that outline their crucial success factors, metrics for success, potentials issues and providing recommendations.* Defining and improving the SLA & KPI’s by creating and updating Kanban query dashboard in Jira. Also, keeping customer informed about the process and procedural changes in SOP. * Gathering and updating the project materials, completing budgeting, forecasting, project documentation, Business flows and lesson learnt documents. * Driving high customer satisfaction by sharing weekly, bi-weekly and monthly project status report.* Monitored resource, performance & conflicts management* Performed audits/compliance – zero noncompliance during quality audits and information security audits.* Coordinate all Scrum ceremonies including Sprint planning, Daily Standups, Sprint Retrospectives, Sprint Demos, Story grooming and Release planning with multiple scrum team for multiple projects under one Umbrella.

Gandhinagar, Gujarat, India

Mapping clients requirements, attending / conducting business reviews, project planning, providing them customized business solutions and implementing processes in line with guidelines. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Certified Internal Auditor. Conducting trend and other validation analysis for Data completeness and data usabilityBRD Preparation, UAT, CR implementation in project operations.Exposure in Sampling, Estimation, Classification, Forecasting, Risk & Impact Analysis to take strategic decisionCommunicating with existing clients for improving business. Identifying new business opportunities, discussing with other Delivery Managers and validating the same. Liaising with transformation to develop solutionsAnalyzing scores from C-Sat and discussing with client to understand areas of improvement with other Managers. Designing action plans to address concerns/issues raised by Client and monitoring implementation of same. Overseeing the:Allocation of work for associates based on volumes to ensure their concerns around shifts, workloads are addressed. Automation of processes to eliminate manual steps. Usage of internal knowledge management portal for collaborative learning. Entrusting with the responsibilities of conducting:Cost benefit analysis of process improvements and surprise checks. Reviewing the performance appraisal for team members.

Gandhinagar, Gujarat, India

Involved in reviewing population and preparing plans to ensure there are back-ups to ascertain knowledge continuity. Developing Project Management Report & Project Status Report on timely basis. Identifying opportunities for growth for associates and defining career paths for their development. Reviewing succession plans and ensuring that people churn to enable consistent release of associates from account to new roles; keeping attrition within stipulated limits. Assigned & monitored the work carried out by team in terms of productivity, accuracy & quality on a daily, weekly & monthly basis. Evaluated daily, weekly & monthly status on teams performance and reported the same to client & internal management. Oversaw financial discipline and resource utilization, adhered to bench strength, on-time billing, etc.Reviewed suggestions from team members on process improvements and discussed with Delivery Manager and client for implementation. Developed process maps and SOPs, conducted process training for all team members and ensured team has undergone required certifications/trainings.Performed audits/compliance zero noncompliance during quality audits and information security audits. Raised early warning to HR and Manager on possible attrition; took part in recruitment process. Implemented business continuity plans for the process during contingent situations. Monitored resource, performance & conflicts management. Identified associates with right skill set for the process. Prepare Quality as well as RCA reports.Lead the Daily Operations Team (DOT) Meetings.

Gandhinagar, Gujarat, India

Bengaluru Area, India

Learn the competitors behavior and give suggestion to make the process easy and efficient.Make Excel reports of productivity and Quality on a daily basis.Works as a subject matter expert (SME) for media categories.Works with manager in making weekly and monthly business review reports.Work as a proposed Quality analyst in the resource crunch.Meet Productivity Target on a daily basis.Train new associates and helping them to take proper knowledge of the process by solving their process related queries.Taking ownership and initiatives to work in different teams.Helping the hiring team in process hiring and search new talents

Post Graduation Diplomma In Management, Finance And Marketing

Bachelor Of Commerce - Bcom, Accounting And Business/Management

12Th, Business/Commerce, General