Salesforce Delivery Leader at IBM with over 20 years of experience (Salesforce) in leading multi-location, Agile based transformation programs for various industries/clients. Certified Scrum Master and 4x certified in Salesforce, I have lead 15+ Salesforce implementations across Sales cloud, Service Cloud, Financial Services Cloud and Marketing Cloud CLM (contract life cycle management) and Mulesoft as integrations layer. Program Management Experience includes Managing Fixed Price, Pseudo Fixed Price, T&M projects and have experience in all the phases such as Requirements gathering, Business Analysis, Design, Development, Testing, UAT support, Production release go-live and Post-Production support.Possess excellent client relationship management skills, planning, executing and monitoring skills. Result oriented, quick at turning around projects in good books. I own excellent blend of program management executions skills with compliance to all quality processes laid out by the organization. I am certified Scrum Master, Salesforce Certified Sales Cloud professional, Salesforce Certified Marketing Email Specialist, Salesforce Marketing Cloud consultant and Salesforce Certified Administrator.Have contributed to presales activities and have thorough knowledge of resourcing supply chain including demand creation, onboarding, mentoring and growing teams.I am responsible for Salesforce Delivery Management, Setting up Programs, Operation Models, Risk Management, Client relationship management, monitoring, tracking and reporting on program progress. I am also leading innovation initiatives with in Account and beyond.Have traveled overseas on assignments to USA and Japan on multiple occasions which gave opportunity to work with diverse culture.