Hemant R Sharma Email & Phone Number

Noida, Uttar Pradesh, India

India

Led and oversaw infrastructure service delivery accounts across UK region and application/digital modernization initiatives across banking domain. Implemented Agile methodologies, particularly Scrum, for project management, utilizing tools such as JIRA and Confluence. Provided leadership reporting on project progress and outcomes. Directed cloud adoption projects and digital engineering projects, including upgrades in Angular and JAVA technologies. Facilitated cloud adoption and… Show more Led and oversaw infrastructure service delivery accounts across UK region and application/digital modernization initiatives across banking domain. Implemented Agile methodologies, particularly Scrum, for project management, utilizing tools such as JIRA and Confluence. Provided leadership reporting on project progress and outcomes. Directed cloud adoption projects and digital engineering projects, including upgrades in Angular and JAVA technologies. Facilitated cloud adoption and migration efforts, ensuring seamless transition and optimal performance. Actively contributed to the innovation team, supporting sales efforts and capability enhancement through Infra-As-Code and Configuration-As-Code. Show less

India

Led service delivery and program management across the UK&I FBNL region, ensuring successful execution of complex projects. Success head (Experience Service Group) - Program Management – service enhancement, Client interaction, Budgeting, Service Improvements, running SIP/CIP and adoption of Automation, Artificial Intelligence and Machine Learning. Managed a tram size of more than 1000 resources, spread across multiple accounts from UK&I horizontal. Overall portfolio includes… Show more Led service delivery and program management across the UK&I FBNL region, ensuring successful execution of complex projects. Success head (Experience Service Group) - Program Management – service enhancement, Client interaction, Budgeting, Service Improvements, running SIP/CIP and adoption of Automation, Artificial Intelligence and Machine Learning. Managed a tram size of more than 1000 resources, spread across multiple accounts from UK&I horizontal. Overall portfolio includes revenue target of ~80 Million USD. Show less

London, England, United Kingdom

Global Service Delivery Manager handling one of the leading Logistics Delivery Account.

Noida, Uttar Pradesh, India

Actively participated in transitions and acquisitions, overseeing the onboarding of new accounts and driving various transformations. Directed complex service delivery engagements and adopted new ways of working to optimize efficiency. Leveraged extensive industry experience in banking, manufacturing, paper, logistics, biofore, chemical, automotive audit, utility, and FMCG sectors.

Bengaluru, Karnataka, India

Provided technical support experience to Enterprise customers in the EMEA Region.Offered support to Enterprise customers, partners, and other engineers, addressing their queries and concerns.Collaborated with subject matter experts (SMEs), product groups (PGs), and other teams to effectively resolve customer issues.

Gurugram, Haryana, India

Addressed and resolved issues related to the Microsoft Platform, including operating systems, Exchange, System Center, Active Directory, and SQL.Led technical operations and provided datacenter support for 'Xerox India' account as the Lead Engineer.Successfully delivered projects such as datacenter consolidation, Microsoft Exchange migration, Business Productivity Online Suite (BPOS) implementation, and server refresh initiatives.Escalation engineer – North India chapter to address… Show more Addressed and resolved issues related to the Microsoft Platform, including operating systems, Exchange, System Center, Active Directory, and SQL.Led technical operations and provided datacenter support for 'Xerox India' account as the Lead Engineer.Successfully delivered projects such as datacenter consolidation, Microsoft Exchange migration, Business Productivity Online Suite (BPOS) implementation, and server refresh initiatives.Escalation engineer – North India chapter to address major escalations, onboarding issues, P1+ issues. Show less

New Delhi, Delhi, India

Managed IT services for ICICI Bank and its group companies, ensuring smooth and efficient operation of their IT infrastructure. Provided corporate management support, including escalation support, for all North India-based IT operations. Oversaw server engineering, networks, and security services, ensuring their reliability and effectiveness in meeting business needs.

Master Of Business Administration - Mba, Information Technology

Engineering Diploma, Electronics N Communication Engineering

Activities and Societies: Electronics and Communication Engineering

Bachelor Of Technology - Btech, Computer Engineering

Bachelor Of Engineering - Be, Computer Engineering, 64.34%

Bachelor'S Degree, Psychology