• Install, Configure and support work station software, hardware, printers and phones.• Implement applications and software upgrades as well as performance troubleshooting. • Diagnose and resolve hardware, software, network and other ICT related issues.• Onsite support face to face with customers.• Providing technical support across the company (this may be in person or over the phone).• Setting up accounts for new users.• Repairing and replacing equipment as necessary.• Placing orders with different dealers and dealing with them.• Telephone, email and remote support for clients.• Installations of operating systems and applications software based on client’s requirements.• Installing ethernet and fibre networks, installing routers, data switches and computers.

• Complete an assigned average number of repairs per day according to specific volume requirements based on the key brand assigned. • Examine the mobiles phones & Computers to identify the cause of trouble. Provide the customers with cost estimate and a date to conclude the repair work. • Ensure Repair Turnaround Time (RTAT) is always maintained, and repair backlogs are eliminated. • Ensuring high repair quality is maintained according to manufacturer and internal KPIs, ensuring Re-service level (RSR) are always minimised. • Dealing with both Manufacturer warranty and non-warranty-based request and process jobs in various manufacture system. • Hardware and software repair of phones, tablets and other related devices of different brands. • Demonstrate passion and accuracy to get the customer’s job completed as quickly and accurately as possible. • Communicate well with other departments in relation to specific repairs, to ensure fast resolution according to manufacturer KPIs. • Conduct tests, analyse and repair mobiles phones, tablet, watches and laptops of different brands: Apple, Huawei, Samsung, Motorola. • Identifying phone & laptop problems, fixing issues, running tests, assessing functionality, replacing parts, and maintaining repair records. • Work well with the other service staff to ensure quality customer management and handover of relevant workflow to the most appropriate person or team, ensuring high levels of customer satisfaction. • Complete job sheets, emails, and other system/IT requirements, including demonstrating a strong proficiency in written English. • Adhering to required company standards and procedures, as well as completion of high-quality post repair testing and diagnostics. • Working with strict manufacture guidelines. • Always maintain up to date relevant technical product knowledge and complete allocated training on time and to a high level.

• Order parts and repair many different brands of cell phones, such as: Apple, LG, HTC, and Samsung • Freeing the computer systems of viruses, spyware or Trojans. • Inspected, repaired, and tested computer systems to the satisfaction of customers. • Examine the mobiles phones & Computers to identify the cause of trouble. Provide the customers with cost estimate and a date to conclude the repair work. • Replace all types of hardware components for all laptops & computers. • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Enter Job details/specifics into job sheet/company repairs management systems. • Jobs must be executed on time and meet compliance and quality needs. • Give a written invoice for repair, part needed, and estimate of cost to customer and get signatures where needed. • Arranged the repair stock inventory and the requisition of new stock

◈ Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. ◈ Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. ◈ Install computer peripherals for users. ◈ Follow up with customers to ensure issue has been resolved. ◈ Gain feedback from customers about computer usage. ◈ Support in testing and deployment of new applications and system. ◈ Load software packages such as networking components, operating systems and office applications. ◈ providing level one and two support to clients onsite and via phone and remote access ◈ Install all hardware and peripheral components & software like disk drives, printers, and keyboards and monitor Projectors, Smart boards, Firewalls, Servers and IT infrastructure.