Hemant Bellur Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Worked in the cloud & network security domain on the Cisco Firepower Next-Gen Firewall (NGFW) products (on-premise and cloud-delivered).+ Led the user assistance deliverables for Snort (Intrusion Detection and Prevention engine).+ Created walkthroughs for critical tasks and features, using Whatfix walkthrough editor.+ Was the UX writing evangelist for the team.+ Developed standards and guidelines for UI text, error messages, and authoring how-tos (in-app demos).+ Identified use-cases to develop outcome-based documentation.

Berlin Area, Germany

+ Created and edit various design-related and other operational articles for the AWS design system (Cloudscape). This design system is a set of design guidelines and components to help the AWS design and development teams build easy-to-use, intuitive user experiences for customers of AWS.+ Reviewed and edited text strings that reside on the user interfaces.+ Helped engineers and designers design and structure their content. + Identified areas of improvement in the existing content and created standard writing guidelines for the design system.Reviewed and edited text strings that reside on the user interfaces.

County Dublin, Ireland

+ Worked closely with Amazon personnel to edit and structure content used in operational, business, and professional development contexts. For example, narratives, business proposals, promo docs, and so on.+ Created and edited standard operating procedures (SOPs) that are used by AWS engineers and technicians in the data centers.+ Performed UI reviews and develop UI text (as required) for help wizards that are used by AWS data center personnel.

Bangalore, India

=> Lead writer for some Cisco IOS Security technologies (MACsec, Encrypted Traffic Analytics, RADIUS, and TACACS).=> Led and managed multiple documentation projects for various Cisco Data Center switching platforms, especially Cisco Nexus 5000 and 6000 series switches.=> Develop rich information solutions in the form of configuration modules, CLI guides, release notes, upgrade guides, and troubleshooting guides for various Cisco IOS and NX-OS Data Center platforms and products.=> Collaborate with TAC, Product Marketing, TMEs, and other stakeholders on documentation quality improvement programs.=> Develop videos for networking technologies. Involved right from conceptualization of the use case, storyboarding, visualization, and creation and delivery of the video.=> Develop guidelines and best practices for videos.=> Use Augmented Reality (AR) solutions as a form of technical communication for some of Cisco’s routing and switching hardware.=> Use Search Engine success factors (SEO) in content to improve search rankings for documents.=> Conduct documentation usability studies, and provide suggestions for better user experience of the product or documentation.=> Perform usability testing studies with test participants, research, and analyze the findings.=> Develop usability testing framework for testing the efficacy of videos and AR solutions.=> Interview, hire, train, and mentor writers.Highlights:Received several awards for leading and delivering documentation for multiple releases, video projects, conducting usability studies for videos and documentation, and for resolving documentation bugs.Tools:XMetaL, oXygen XML author, FrameMaker, MS Office Suite, Camtasia, SDL Trisoft Publication Manager, Astoria CMS, Web Publisher, WEM/AEM.

Bangalore, In

=> Lead information developer for industrial automation solutions.=> Resolve documentation bugs.=> Mentor junior writers.Highlights:=> Deputed short-term to the Honeywell office in the USA (Phoenix, AZ) to develop an Installation Guide for Honeywell’s flagship product – Experion PKS, which is a process control solution used in industrial automation.=> Received an award for developing a help prototype for implementing embedded user assistance for a security product. Presented this help prototype to the engineering team as well as the information development team.=> Received appreciation for giving knowledge sharing sessions on Minimalism and implementing some minimalism principles in the user documentation.Tools:Arbortext Epic Editor, MS Office, Adobe RoboHelp, Astoria CMS.

Hyderabad, Bangalore (In)

=> Design curriculum content (tutorials) for Oracle University and deliver them as both instructor-led training and e-learning interactive content => Analyze user profiles and develop embedded user assistance and help topics.=> Develop content for one of the functional areas in Human Capital Management (Benefits Management) for the Oracle Fusion product.Highlights:=> Successfully completed ILT and e-learning curriculum content for the Advanced Benefits and Approvals Management modules for Oracle HCM.=> Received appreciation from the product managers and the engineering team for suggesting improvements to the GUI of the product.Tools:MS Office, Arbortext Epic Editor, Qarbon Viewlet Builder.

Bangalore, In

=> Create user manuals, installation manuals, training manuals, operations & maintenance manuals, and online help for telecom billing software.=> Create single-source documents for both print and online delivery.=> Plan and estimate the effort for documentation deliverables.Highlights:=> Deputed to Brunei (short-term) to work onsite on an Operations & Maintenance manual -- this assignment included gathering information from the development team (onsite) as well as the client to create and deliver the manual.Tools:MS Office, Webworks Publisher.

Bangalore, In

Proofread and edited medical documents, maintaining the desired level of accuracy and also led and trained a small team of transcriptionists.

Mumbai, In

Proofread and edited medical documents, maintaining the desired level of accuracy and also handled small teams.

Mumbai, In

Transcribed and proofread medical documents maintaining the desired level of accuracy.