Hemant Bharti Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Supported Office 365, including SharePoint and MS Teams
• Established service by walking callers through new installations and configurations.
• Improved caller capabilities by providing additional documentation; recommending training courses.
• Maintained help desk database by entering caller statistics, inquiries, and responses.
• Improved help desk results by recommending changes in information and processing.
• Updated job knowledge by tracking and understanding emerging practices and standards; participated in educational opportunities; reading professional publications; maintaining personal networks; participating in.

Preston, Victoria, Australia

• Maximizing network performance through ongoing monitoring and troubleshooting for Australia and New Zealand stores.
• Monitoring Network issues using Solar Winds, Aruba and checking the Access points.
• Responding to, resolving and escalating the IT support tickets through SERVICENOW.
• Providing IT support through email, phone, VNC, TeamViewer to 1800+ Active Directory users across Australia and New Zealand.
• Analyzing event and system logs for possible corrupt and faulty payment systems, reporting on the incident reports and taking measures to restore.
• Installation of software, managing configurations, setting up store & office workstations.

Melbourne, Australia

• Supported small business customers
• Assisted customers having hardware, software, and networking issues
• Researched client’s issues to resolve complaints promptly.

Melbourne, Australia

• Planning publicity strategies and campaigns.
• Producing brochures, leaflets.
• Dealing with inquiries from the students, and related organisations.
• Organizing and attending promotional events such as exhibitions, tours and visits.
• Provide information about new opportunities to clients.

Melbourne, Australia

• Communicate with clients to understand what they want out of a project, and help them get those ideas out in a workable way;
• Design advertisements, books and their covers, brochures, logos, magazine covers, signs, stickers, tee shirts, and communication materials;
• Create different designs by using computer software (Photoshop, illustrator, InDesign)

Melbourne, Australia

• Work with overseas team to sort out issues with new projects.
• Make new graphic design.
• Make new videos from different clips (Video editing).
• Work with local team on database structure and design.
• Report all tasks to manager.

Bachelor'S Degree, Information Technology

Professional Year, Information Technology

Diploma Of Interactive Media, Animation, Interactive Technology, Video Graphics And Special Effects

Advance Diploma Of Multimedia, Web Page, Digital/Multimedia