Senior Manager Key Accounts & Business Development

Leading the Operations Teams for 19 Missions Visa Application Centre in St. Petersburg, Russia. • Operations & Project Management• Key Account Management for several Diplomatic Missions.• Engagement with Travel Agent community - through regular meetings & engagement sessions. • Successfully handled operations for several missions, and executed several process enhancements / solution upgrade transitions - at Joint Visa Application Centre, St. Petersburg.• Successfully managed… Show more Leading the Operations Teams for 19 Missions Visa Application Centre in St. Petersburg, Russia. • Operations & Project Management• Key Account Management for several Diplomatic Missions.• Engagement with Travel Agent community - through regular meetings & engagement sessions. • Successfully handled operations for several missions, and executed several process enhancements / solution upgrade transitions - at Joint Visa Application Centre, St. Petersburg.• Successfully managed the roll-out of the Visa Information System (VIS rollout) - in Sept’15 - for Schengen member missions, wherein applicants are required to provide their Biometric Enrollments, as a part of their Visa Application pack.• Initiated, drove & implemented the Training Effectiveness initiative across the region (South Asia), to standardize & monitor employee performance, and measure the effectiveness of training imparted.• Completed Employee KRA Setting & defining JD’s, for Operations staff across all operational levels, in consultation with the HR Team & Regional Head of Operations.1st August 2010 – 31st Dec’12Unit Manager- Operations VFS Global Services Private Limited, New Delhi.Leading the Operations Teams for South Africa, Korea & Malaysia Visa Application Centres in North India, and Ireland across India.5th September 2007 – Till 30th July’10 Manager- Special Projects VFS Global Services Private Limited at New Delhi.Sales for VisitBritain through Pan-India POS, and International Roll-outs. Show less

1st November 2002 – 3rd September 2007 PIZZA HUT New DelhiRestaurant General Manager with Pizza Hut at New Delhi handling a team of over 40 members including Management Staff ,Trainers & Support Staff.

First Assistant Manager with McDonald’s India at their flagship store in Connaught Place, New Delhi. Part of the Country Opening Team in 1996 & was instrumental in the successful launch of Seven McDonalds’ Outlets across Delhi.