Hemant Chandel Email & Phone Number

Chicago, Illinois, United States

Responsible for performing a wide variety of complex activities within the Banking Supporting Services division of the bank with a component of leadership ability. Among these activities include routine account maintenance, transaction processing, document processing, investor services, and performing quality control on processes. Also responsible for new client account verification and executing account changes and maintenance.

Greater Chicago Area

My ideal role is providing application support to internal users within the organization and assisting them in getting metrics, documentation, and other resources to complete projects that help clients.

United States

Administrator and key global business support for Global Time Tracking (GTT), EPIC, JIRA, Program Governance Review (PGR), Portfolio Program Management (PPM) tied to (MS Access Database), Project Portfolio Management (Clarity CA PPM) and other enterprise tools. Handled an average of 600 requests a month. • Administrator for EPIC, Clarity CA PPM application and Support Access Database.• Monitored the incoming request received via Service Now, SharePoint Site and Team Mail… Show more Administrator and key global business support for Global Time Tracking (GTT), EPIC, JIRA, Program Governance Review (PGR), Portfolio Program Management (PPM) tied to (MS Access Database), Project Portfolio Management (Clarity CA PPM) and other enterprise tools. Handled an average of 600 requests a month. • Administrator for EPIC, Clarity CA PPM application and Support Access Database.• Monitored the incoming request received via Service Now, SharePoint Site and Team Mail box.• Resolved requests by providing step by step solution, process procedures, calling the partner and walking through the application, or by providing the FAQ links tied to the question.• Provided support as per the priority of the request per Service Level Agreements (SLA).• Escalated requests, as needed, to IT for further resolution.• Trained new team members during onboarding and during transition of process overseas.• Produced metrics detailing work done by team.• Utilized MS Access to produce reports for upper management about compliance and key initiatives. • Generated reports out of Macros built within SharePoint sites for upper management.• Created documentation for the existing application and new enhancements.• Revised FAQ for the GTT Application.• Created FAQ for the Clarity CA PPM.• Worked with vendor to resolve the issue in Clarity CA PPM and Beeline for Contractors. Show less

Led multiple projects ranging in size scope and complexity, including - Benefit Payment Imaging Indexing migration to India, Corporate Event Optimization, ERM Conversion, I Tool, Private Passport IOL to ERM, Puncher, RAS star welcome kit, RAS to ERM, TAX Services Vendor Replacement-Loans, SQN and E2E Imaging Project. Managed 7-8 projects per year.• Planned and monitored the progress of enhancement projects identified by Project Manager for the stakeholders.• Defined the current state by… Show more Led multiple projects ranging in size scope and complexity, including - Benefit Payment Imaging Indexing migration to India, Corporate Event Optimization, ERM Conversion, I Tool, Private Passport IOL to ERM, Puncher, RAS star welcome kit, RAS to ERM, TAX Services Vendor Replacement-Loans, SQN and E2E Imaging Project. Managed 7-8 projects per year.• Planned and monitored the progress of enhancement projects identified by Project Manager for the stakeholders.• Defined the current state by analyzing the existing process procedure and creating flow charts.• Performed gap-analysis on current processes and procedures to identify areas of improvements.• Defined the future state by updating the processes and process procedure documentation.• Created test scripts and performed testing. Monitored the testing in UAT environment.• Conducted training sessions for the end user.• Implemented and monitored the new process, providing guidance as needed. Show less

Oversaw leadership and production support for the imaging team (10 partners). • Created and updated procedures, provided training, and resolved production inquiries. • Worked with the regional offices to implement an imaging process for legal categories documents and completed other related enhancement imaging projects.

Accounts Operation – Mail, Prepped, Scanned, verified documents, processed Kodak and fiche requests. • Account Analyst – Import, resolved exceptions, and Legal verification for Trust department.• Process Team Leader – Provided leadership and operational support for 29 partners in the Imaging Group in order to meet SLA’s, supporting 14 business units.• Instrumental team member selected to set up NOS team in Bangalore, India. Directed procedure writing, training and execution of the… Show more Accounts Operation – Mail, Prepped, Scanned, verified documents, processed Kodak and fiche requests. • Account Analyst – Import, resolved exceptions, and Legal verification for Trust department.• Process Team Leader – Provided leadership and operational support for 29 partners in the Imaging Group in order to meet SLA’s, supporting 14 business units.• Instrumental team member selected to set up NOS team in Bangalore, India. Directed procedure writing, training and execution of the process. Show less