Hemanth A Email & Phone Number

Hemanth A is a professional in their field.

• 

  Process Team Lead

  Capgemini

  Oct 2014 - Nov 2023 - India

  Knowledge in Retail bankingProcesses-Account maintenance, Overdraft accounts, Demand depository accounts, Card maintenance.Skilled in signature verifications and check fraud detections.Review all overdraft accounts and recommend the Client to pay or return.Review the rejected reasons of checks or electronics transfers and take necessary actions accordingly.Contact to the branch for Clarifications or recommendations.Review the accounts funds to be collected, recommend to client accordingly.Account MaintenancePreparing monthly Reports Analysis and ReportingQuality checking including Verifying cheques and amountsSOP preparation and maintaining TAT Identification and segregation of errors Verifying the payment and Interest calculations Handling queries from client and team Ensuring audit done according to SOP Consolidating work done by team and sending report to onshore and offshore including production details. Verifying the details of customer Solving queries from client and teamsProvided process training for newly joined employeesHandled backend insurance operations Handled debit and credit card operationsPerform internal quality to minimize the errors.Doing 100% quality check on debit card disputes processed by the onshore people.Verifying the recorded conversation between the customer & agent about the disputes.Auditing recorded calls between customer and bank agents, and rating on their Performance to give 100% resolutions to customer.Conduct training to new joiners and coach then during on job tanning.