Hemanth Batchu Email & Phone Number

India

Hyderabad, Telangana, India

Chennai, Tamil Nadu, India

 Having 7.9 years of experience in SAP CRM functional consultant and 1.9 years in domain. Experience of interacting with End Users to gather the requirements and Conducting workshops for SOW. Experience in Master Data, Transaction types, Basic Profiles and Web UI in CRM. Very Good Knowledge on HANA Architecture, Hands on Experience on HANA Modeling.  CRM Marketing: Marketing Planning and Campaign Management, Segmentation and Target Groups, Mail forms, ELM, Activity Management and Lead Management with expertise in configuring and customizing. Hybris Marketing: Hands on experience on Marketing configurations based on HANA. TPM: Trade Promotion Management, Trade funded Management, Lump-sum Promotion, POS Promotion, Claim Management and Integrations.  CRM Service: Installed base, Service contract, Quotation, Complaints, Returns and Warranties. Middleware: Inbound & Outbound queue, RFC, Bdoc and & Idoc Monitoring debugging and fixing errors. CIC: Configured Customer Interaction center as per the client’s requirement which includes various functional profiles like B.P identification, Agent Inbox, Interaction record, Agent Inbox Profile and scripting profiles etc. Technical skills ABAP, Reports, DDIC, Function Modules, debugging for error analysis etc. UI Enhancements like Extending/Creating New Fields/Tables using AET. Hands on experience on SQL Scripting Excellent communication skills to interact with Business users, SAP & Non-SAP teams. Strong analytical skills. Self-motivated, quick learner, excellent team player with strong interpersonal skills, leadership skills and multitasking.

Hyderabad Area, India

• Involved in phases-II implementation which consist of marketing, sales areas & I-Reporting.• Involved in go-live and post go-live support for the Phase-I implementation, which consist of Master-data & Service.• Involved in Preparation of project document like BBP, Functional spects, User manuals etc.• Involved in project closer sign off, with the higher management based on SOW and Rfp. • Involved in Re-configuration part of the Master Data which involves Custom fields in BP, Financial Product.• Enhanced Custom fields and Tables using AET in Web-UI & Component for Set types of Product.• Extensively worked on Lead Management involving Lead generation and Qualification, Opportunity Management, Lead to opportunity Workflow etc. • Configured different Info-set under Data source for segmentation, so that client can generate internal reports and do E-mail Campaigning.• Customized Alerts for the Lead Campaign.• Customized Master Business Role which is a combination of Marketing and sales. • Customized Transaction Launcher to view the ALV Reports in Web-UI.• Customized several Basic Functions like partner determination, text determination, Org data determination, Status profile, Reason profile & Date profile.• Configured CRM Analytics i.e Intractive Reporting from client Creation to Report .• Good Knowledge on debugging skills to know the where the issue is.• Resolving the issues raised in service process like Complaints in post go-live. • Involved in SI-Audit report which is related to the OS level configuration of the CRM.• Involved in Sizing input for YOY growth.

Master Of Business Administration (M.B.A.), Business, Management, Marketing, And Related Support Services

Bachelor'S Degree, Computer Science

I have done my Graduation on Computer Sciences