As the Senior Director overseeing Member and Receivable Management, I manage an expansive portfolio of 60 health clubs across six states, serving over 400,000 members. My team and I are responsible for addressing member requests, managing balance adjustments, handling chargebacks and payment declines, and ensuring efficient receivable management—all while staying true to our motto: "Delivering the ultimate fitness experience to every member, every time."Through innovative processes and custom-developed tools, I’ve introduced several industry-first solutions that streamline daily operations and yield valuable insights. My “inventions,” including advanced Excel index sheets, VBA scripts, sophisticated query-building methods, and dynamic data analysis formulas, drastically reduce the time required for routine tasks and improve our overall efficiency. These tools have set a new benchmark in receivables and member management within the health club industry.I also designed an analytical reporting system that continuously tracks key performance indicators across various data points, providing essential insights that guide operational and financial decisions. This system allows leadership to make informed, data-driven decisions that reinforce our financial health and operational resilience.To support rapid onboarding for new or acquired locations, I developed process templates that ensure seamless integration with our billing systems. These templates enable consistent management standards across all locations, driving Onelife Fitness’s growth and reinforcing our commitment to operational excellence.

As Director of Receivables at Onelife Fitness, one of the largest health club chains in the US, I oversaw the Post Billing and Receivable Management of the business to ensure a seamless experience for our members. My role involves managing reporting, analysis, declines, charge backs, corporate accounts, deferred revenue, monthly billing, personal training billing, and receivables.One of my key accomplishments at Onelife Fitness has been developing an industry-leading Receivable Management program that has resulted in very low Bad Debt and a high retention rate of members. I'm proud to have contributed to the company's vision of bringing the ultimate fitness experience to every member every time.My proficiency in Data Analytics has enabled me to create various reporting strategies for Onelife Fitness, which help track various moving parts of Operations, Accounting and Receivable Management. With my attention to detail and passion for delivering outstanding customer service, I ensure that Onelife Fitness maintains a strong financial position and continues to provide an exceptional fitness experience to its members.Leveraging my innovative skills, I pioneered an industry-leading audit process that significantly reduces the risk of misuse and errors in managing large volumes of transactions. Additionally, I developed several advanced procedures that streamline task completion, resulting in both substantial HR savings and notable efficiency gains in receivables management.

As Co-Director of Receivable Management, I oversaw post-billing and receivable operations across 36 locations. In this role, I developed several innovative processes to enhance efficiency and accuracy. These included systems for credit card reprocessing, chargeback management, and the creation of aging reports, all of which contributed to the streamlined handling of the company’s receivables.Among my key achievements was the successful integration of multiple new acquisitions into our operations. I established scalable processes to accommodate the continuous addition of new locations, ensuring seamless transitions and consistent management standards across the expanding company.

As an Account Manager for Onelife Fitness, which acquired of my former company Sport & Health, I was entrusted with managing receivables for 10 locations. In this role, I developed aging reports and coordinated with the General Managers to address payment declines, chargebacks, and bad debt management. I pioneered a process to transition aging reports from a printed format to Excel, significantly enhancing our ability to manage member accounts effectively.My approach to receivable management was both innovative and customer-centric. I designed an intelligent system that prioritized customer experience while tackling the challenges of receivables. This not only streamlined our operations but also fostered better relationships with our members, ensuring a more efficient and empathetic management of accounts.

As a founding director of Asha-Jyothi, a charity focused on helping underprivileged communities meet their educational and healthcare needs, I have led operations and executed several hundred successful campaigns in the US and around the globe. In my role as Director in charge of operations, I have played a critical role in expanding the reach and impact of the organization.

As a Collections Manager for Sport & Health, I began by managing receivables following their acquisition of Fitness Equation. Utilizing aging reports, I effectively tracked member balances and converted unpaid accounts into bad debt. My role was pivotal in transitioning our CRM from a DOS-based system to the more advanced CSI platform, necessitating a comprehensive overhaul of our receivable management processes.In addition to these responsibilities, I introduced the use of Excel for receivable management, significantly enhancing our ability to analyze and manage data. This innovation streamlined our operations, providing greater accuracy and efficiency in handling member accounts and improving overall financial management within the company.