Provide IT support services through ITIL and Agile based support ticket interface (ServiceNow) to employees around the world regarding information technology issues.Remote Infrastructure, Cloud Management for around 2000+ servers globally using tools such as HP SIM, HP ILO, DELL DRAC, IBM RSA

Provide IT support services through ITIL based support ticket interface, regarding information technology issues.Assist system engineers in troubleshooting the system and server related issues and handle escalated incidents and service requests in order to fulfill with service delivery.Perform Change Management as per the process.work on Windows AD, DNS, DHCP, and MDT.Creating & managing users/groups accounts, assigning rights, delegation of control, creating user profiles… Show more Provide IT support services through ITIL based support ticket interface, regarding information technology issues.Assist system engineers in troubleshooting the system and server related issues and handle escalated incidents and service requests in order to fulfill with service delivery.Perform Change Management as per the process.work on Windows AD, DNS, DHCP, and MDT.Creating & managing users/groups accounts, assigning rights, delegation of control, creating user profiles etc.Planning and deployment of the Group policy for the security features of the CompanyMonitor and report System Logs and Alerts.Server Health checkup and continuous monitoring via NagiosAntivirus management like update verification and manual updates etc and no major security incident to be reported under in the respective domain.Perform Security Health Check of Windows servers and other compliance.Perform timely Patch management as per the ScheduleFile server management, creating shares, assigning quotas and archiving folders. Show less

Provide IT support services through ITIL based support ticket interface (Advanced Help Desk) to employees around the world regarding information technology issues. Attending to escalated calls from Service Desk in order to address user requirements Assist system engineers in troubleshooting the system and network related issues and handle escalated incidents and service requests in order to fulfill with service delivery Solutioning incidents and requests such that calls re-opened… Show more Provide IT support services through ITIL based support ticket interface (Advanced Help Desk) to employees around the world regarding information technology issues. Attending to escalated calls from Service Desk in order to address user requirements Assist system engineers in troubleshooting the system and network related issues and handle escalated incidents and service requests in order to fulfill with service delivery Solutioning incidents and requests such that calls re-opened are minimal. Keeping and open channel of communication with the customer and the team and pro-active approach to managing IT related non compliances. Perform Change Management as per the process. Good working knowledge on Windows AD, DNS, DHCP, and MDT. Proven working Experience in installation, configuration, managing, monitoring and troubleshooting Windows servers. Creating & managing users/groups accounts, assigning rights, delegation of control, creating user profiles etc. Planning and deployment of the Group policy for the security features of the Company Monitor and report System Logs and Alerts. Server Health checkup and continuous monitoring via Nagios Have knowledge over Operating System Deployment through MDT Antivirus management like update verification and manual updates etc and no major security incident to be reported under in the respective domain. Perform Security Health Check of Windows servers and other compliance. Perform timely Patch management as per the Schedule File server management, creating shares, assigning quotas and archiving folders. Managing and resolving end user request with the SLA using Advanced Help Desk (AHD). Show less

creating and managing active directory objects,deploying operating systems and software installation and troubleshooting, basic Network and VOIP troubleshooting, Hardware, Network, N/W Printer troubleshooting. Giving desktop policies expectation, installation and troubleshooting of SCCM, hardening, troubleshooting Domain… Show more creating and managing active directory objects,deploying operating systems and software installation and troubleshooting, basic Network and VOIP troubleshooting, Hardware, Network, N/W Printer troubleshooting. Giving desktop policies expectation, installation and troubleshooting of SCCM, hardening, troubleshooting Domain logon issue etc .. Show less

Hardware & Networking, Installing and troubleshooting OS and software, laptop servicing Printer troubleshooting and …etc