Hemanth Upendra Kumar Email & Phone Number

Kochi, Kerala, India

Currently handling Merchant Onboarding process along coordination with service providers for POS, MATM and AEPS service activations,query management, sales training and other backend activities.

Cochin Area, India

• Support and Coordination for Global Agents and Regional Operation Team dealing with calls and emails.• Ensure accurate and timely delivery of all internal communications, manage internal intranet sites with commercial and operational updates and maintain its accuracy. • Ensure smooth process by implementing operational charges for different corridors and closures liaising with internal departments like Business Development, Process and Re-Engineering, Compliance, Accounts, and IT etc • Act as the immediate contact point for Global Agents and Business Development team, for matter related to Operations. • Operations, Technical, Accounts team contact, support and coordination • Identify areas of improvement in work process and operational systems. Initiate these changes or improvements with the concerned department and coordinate until it is implemented • Handle Agent/Client settlement queries and coordinate with the concerned finance team for pending settlements • Investigate and solve problems, issues and queries in a timely and efficient manner with minimum disruption to the customer, minimizing losses to help the profit margin. • Reporting and documenting the exceptions and get the necessary approvals for implementing. • Work within the redefined SLA's with maximum accuracy. Escalations to the reporting Manager for any delays or issues

Cochin Area, India

1. Managing a small team of back office operations and addressing to customer escalation points and complaints2. Coordinating with medical centres3. Assisting with day to day ad hoc operations and admin related tasks4. Assisting and providing proper guidance for the Follow up candidates in coordination with the medical centers5. Documentation verification and issuing of medical certificates6. Checking and verifying internal refund management system and coordinating with head office7. Maintaining proper documentation and coordinating the team for proper entry of applicant details in the system8. Assist the IT team in coordination of IT related works at times

Kochi

1. Providing technical support for AT&T ConnecTech process2. Chat Handling3. Technical support over email and chat through team viewer and other virtual platform4. Assisting with daily ad-hoc duties5. Documentation of the process handling details

Kollam, Kerala, India

1. Checking and verifying all policy related documents- KYC2. Assisting with day to day ad-hoc duties3. Data entry - Entering the new policy details in to the database and activating them4. Printing, verification and delivering of policy bonds and related documents5. Petty cash management

Bachelor Of Technology (Btech), Information Technology

Bachelor Of Technology (B.Tech.), Information Technology

Activities and Societies:  Served as the Joint Convener of South Indian Technical & Cultural Festival-“Diksha ’08” held in college. .

Higher Secondary, Science, Distinction

Activities and Societies: Active in arts competitions