Hemanth Kumar Ramu (Pmp®, Csm®, Csqa®) Email & Phone Number

Bangalore

SARD (Software Architecture Division)--> Equipped with the power of iterative impact and influence, i bring independent unbiased perspectives to identify common trends/patterns across the organization by giving timely insights for effective decision making. Following initiatives are to name a few* Attrition Analysis* Billability to Non-Billability Ratio* Notice Period Optimization* "R&R" to "Maturity Model" to "Project Type" Mapping and Analysis* CSAT and Customer Engagement--> Simplifying Functionalities and Optimizing Performance* Developing SARD PMO and Metrics Management Tool with Data Analysis and Visualization Capabilities--> Project "Sidewalk" series and "KYC" series--> Also a GEMS (Global Energy Management) Internal Auditor catering to ISO 45001 and ISO 14001 requirements

Bengaluru, Karnataka, India

Leading the EPG team, and Special Initiatives program for the Enterprise Quality and Risk Management function of SonyAlso part of the GEMS ( Global Energy management ) program as Internal Auditor and Consultant. EPTP tool transition initiative EPTP has been in the system for 8+ years with diverse usage: Risks and Issues, Metrics at project level and Timesheets, Procurement, Good Practices, Lessons Learnt at Org. level. The modules were to be transitioned to different platforms.Managing Change: Secured the commitment of senior leaders overtly, and ensured recognition of subtle cultural differences that can undermine initial transition efforts.Assess organizational readiness: Ensured realistic expectations are set and managed them actively.Anticipate risks: Formulated a plan to mitigate them and a contingency plan to ensure smoother transition

Bangalore

Bengaluru Area, India

 CMMI L3/L5 Sustenance – Audits, Training: • Mentor fellow QA’s on processes and tools• Perform quality checks & release audits for embedded projects.• Perform in-process checks, witnessing the test execution.• Monitor the project activities & ensure the transition criteria is met.• Track & monitor project as per MPP (Microsoft Project plan )/ Gantt Chart• Enable adherence to project management activities, like project plan, configuration plan, risk plan, estimations, quality plan ensuring that they are in compliance with CMMI V1.3 (Dev).• Support projects in sustaining ISO, CMMI Certifications & excel through surveillance audits.• Analyzing the Customer Satisfaction Favorability (CSF) value and CSF coverage at Org level SEPG Activities – Proposal review, Deployment: • Preparing the road map for process improvement activities• Training the employees for induction, role based & process awareness• Driven gap analysis of Quality Management System with ASPICE (Automotive) standard• Reviewed the proposals for process changes as part of the continuous improvement initiative for QMS• Evaluated potential barriers and risks involved in the deployment of such proposals Metrics – Defect Prevention, Org. process capability baseline, CAPA: • Carry out data collection, trend analysis and release of organizational performance reports

Bangalore

- Responsible for extraction and trend reporting of key KPIs governing the performance of the Product- Perform analysis and follow up for update of key metrics with project teams- Provide metrics trend reporting on weekly basis in management forums, correlate metrics trends with engineering behavior- Champion RCA analysis within teams, Facilitate Internal Quality reviews(IQR) - Define/document/modify/maintain the process documents/procedures according to new/revised requirements.- Ensure continuous improvement in internal processes.- Drive internal trainings on Quality processes

Bangalore

• Lead a team of 35 spread across cities in India, Philippines and Sweden• Driven expectations from management in terms of driving initiatives, implementation new tools and processes (KCS, Ideas and Innovation)• Co-ordinated and monitored training and other enablement activities within the team (Quarterly trainings, process trainings, certifications )• Executed monthly demand activities like providing AO approval , coordinating with ML's on demand KT status completion and other related activities• Complete on-boarding and off-boarding of resources including providing access, aligning to the modules, induction• Monitored audit non compliances with EBW team, IPCC team , MoF and tracked it to closure• GH Trainer for DE and KCS trainer in EBW team.

Bangalore

 Part of the process and product management team, ensuring establishment, implementation and maintenance of the Quality Management System. • Ensure good defect management is in order to correct defects as early as possible in project and product (application) lifecycles – through Quality Metrics • Ensure Verification and Validation of processes through reviews checklists aligned to CMMI Level 3  Audit Planning, Tracking, Analysis & Reporting (PPQA)• Identify the different reviews (3P Reviews) that need to be conducted in the project / UOM and plan for the same as per the PPQA process• Prepare a review schedule (IRC tool) and conduct reviews according to the schedule.• Publish the review reports using Dossier and SQA tool• Ensure effective closure of action items in SQA tool and verify closure action item. Prepare Metric updates for executives (Measurement and Analysis)• Collect the metrics from the projects using SWQ metrics repository tool (Effort, Size, Schedule, Defect, SLA metrics)• Monitor and verify process effectiveness using these metrics• Initiate process improvements to address the measurement related problem areas • Analyze trends and identify investigation opportunities at account level, SL and UoM level. • Trigger investigations, RCA using 5-Why and follow through to closure. • Track FTE/Cost/CSAT or any other benefit to business and clients. • Create case studies and share best practices with India and global teams. • Achieve targeted reduction (in a year) in Defect density/ticket volume/FTE/Cost. Initiatives (Process, Methods and Tools- Improvements)• Support IT Managers in articulating Business Value Add to the customer. • Drive improvement initiatives based on Lean methodology for Q&P improvement.• Ensure 100% Tools usage (Rational, IPWC, SQA, RADAR) for improving Q&P in all projects.

Bangalore

• Identified improvements to RFS processes by finding out gaps in existing process• Developed training modules for new processes.• Effectively worked on Risk Management process area by tracking inherent risks within the project through RADAR and providing support to mitigate risks• Analyzed trends for On-time, On-budget, On-Defects & Customer CSAT SLO’s from the inception of the projects till the project closure and submitting the reports to the clients • Created work breakdown (WBS) structure for the AD projects in Rational Portfolio Management(RPM).• Generated and managed all confidential client related reports like Service level Objectives(SLO) and Service level Credits(SLC) and Key Performance Indicator(KPI) reports and presenting it to the clients as per the contractual agreements

Dearborn - Michigan

• Simulation modeling and analysis of processes & operations for workflow analysis• Optimized the manufacturing processes for a packaging company by quantifying bottlenecks, imbalances and wastes within the system to best attainable system reliability.• Increased throughput by 20% and nullified the ill-effects of random downtimes • Creating VSM’s, Visuals & Process maps, Coordinating & Conducting Kaizen Events • Time study, Capacity Analysis, Throughput analysis and Fault-tree analysis

As a student at U of M - D, i was actively participating in technical conferences , assisted a professor with his research and was coaching under graduate students with various disciplines of Science

Master Of Science

Bachelor Of Science

High School And College