Hemanth Nagaraj Email & Phone Number

Bengaluru, Karnataka, India

Bangalore

Responsibility Includes:- Managed various phases of a project from Understanding the requirement, Providing Project Estimate, Indicative schedule, sharing project plan basis resource availability, Manpower planning, running, and managing the project on a day-to-day basis, Client UAT and Go live.• Was responsible for planning and proper utilization of resources, tracked the resources basis time spent on tasks through GitLab and Flowace.• Was responsible for project planning and onboarding the customer• Internal co-ordination with the Product team and the Professional Services team to ensure tasks were delivered on time and client commitments were met. Achieved 97% adherence to timelines.• Always set milestone to track progress, identified dependencies (On resources, product delivery and on getting the required information from the customer’s end• Identify any risk that may arise and plan for mitigation of risk in advance.• Conducting & Coordinating Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective meetings; Resolving impediments and ensuring process improvement • Designed Production Support process and Prepared Global Tech Support documents; Defined various Prod support metrics.• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.• Reconciliation of efforts which was estimated against actual utilization and planning future project deliverable accordingly.• Ensuring that the project milestones and status are updated in a timely manner on GitLab.• Project revenue is attached and tracked.• Manage complex projects and ensure milestones are delivered in time.• Ability to quickly understand requirements and generate results.Partner – Learning and Development and Performance ManagementCXWAI Tech India Pvt Ltd, Formerly Emart Solutions

Bangalore

Learning Curve was a Human Resource and Sales & Behavioural Training Organization specializing in providing HR services like Recruitment, Exit Interviews, Developing and Delivering cutting Edge Behavioural Programs along with Technology Programs for Corporates.My Job role includes managing the day to day activities of the organization, fixing appointments, and meeting new and existing clients, Understand Training/HR requirements. I specialize in Recruitment (Sourcing), Managing HR operations, Delivering Behavioural, Insurance and Sales Training along with Operations Management, Managing a team of freelance Recruiters, Content developers, Managing the trainers and conducting Train the Trainer Programs, taking responsibility for Client feedback post-training delivery and follow up with clients for repeat business.TVS Motors was my biggest client, we were involved in the launch of Multiple products including and complete dealership and sales training on Product, Processes & Selling Skills across India. Partial Client List: Oracle Financial Services, Robert Bosch, TVS Motors, Karnataka Power Corporation Ltd, IEMS Business School.

Bangalore

Managing Training and resource planning for South Zone. Determine the training need in the region and deliver the same. Conducting South Zone Induction programs for all the Managers joining the organization. Conduct Train the trainer Programs on a regular Basis to keep the team up to date and to induct new Trainers in the team. Also responsible for recruiting Trainers and supporting them. My Job required me to sell insurance policies and also go on the field for Observation and Demonstration. I was responsible for making the insurance advisors have a good start by supporting them end to end till the sales Manager takes over the responsibility Key Achievements:* Completed more than 20 Induction programs for the Zone * Target Based Training Intervention which included Classroom Training, on the Field Demonstration and Observation and had to make the trainees achieve their first quarter Sales Target. KPI included Feedback rating and Target Achievement of the Trainees. * Received the Dronachary Award for best overall performance for mentoring and handholding Trainees ( Includes Branch Managers, Sales Managers and Agents) * Have coached and Trained more than 500 Employees in the organization * Have Successfully recruited a team of Training Managers * Have won the "Heroes" award, 3 years in a row and also the National Head Award for Coaching, Selling Skills Training and Recruitment Skills Trainings * Was given the highest appraisal rating of 6 (Exceeding Expectation), the only employee in the Learning and Development team to have received it and was one of the 2 employees in the organization to have received an appraisal rating of 6/7

Bangalore

Managing training at a Branch Level. Job involved preparing the training calendar, conducting class room training for Sales Mangers and insurance advisors, On the Job training through on field observation and demonstration. Trained people to pass the mandatory Licensing exam to be an insurance advisor.Key Achievements:* 100% pass percentage in 5 out of the 7 batches conducted. (IC 33 - Insurance License Examination) * Was the trainer of the Month - Recognition given to a top performing trainer in the Zone

Broadband and Mobile Sales and RetentionWorked as a team Leader managing a team of 15 customer service Executives. Was responsible for the team achieving all the KRA's, Team Management and appraisals. I have also worked in process quality for a brief period.Moved to Training as a lateral movement and my responsibilities included preparation of training modules, version control, assess and mentor junior trainers, hold train the trainer program for new trainers, I also assist the training manger in Planning and Resource management apart from training delivery. Have conducted numerous induction process Training programs and handled Business as usual training across multiple locations including traveling to Mumbai and training batches there on a number of occasions.Was a trainer for Mobile Sales/ Retention and was responsible for making sure that the Sales Staff who were trained by me had to achieve their Sales, up-selling and Retention targets.Key Achievements:* Migration of a Large U.K based Telecom and Broadband Project from U.K to India (Off shoring site at Bangalore & Mumbai) * Went through a train the Trainer Program at U.K (Preston) * Worked in the Quality function and operations to set up the teams for the project * Torch Bearer for the month for December - 2005 in recognition of my performance * Was given the responsibility of handling a team of 10 trainers across Mumbai and Bangalore * Was awarded as the Torch Bearer of the organization in recognition of my hard work and effective management of the Migration. * Cross Function Training delivery Specialists which included Customer Service, Order line and Enquiry Line * Documented Feedback of appreciation from the client for the work done during my tenure at the organization

Pgdbm, Information Technology

Sslc

Bachelor Of Business Administration - Bba, Business Administration And Management, General