Dedicated Product Support Engineer with close to 2 years of experience in providing exceptional support for ShareFile,Right signature,Podio. Passionate about troubleshooting technical issues, resolving customer inquiries, and ensuring customer satisfaction. Proficient in Windows, macOS,CRM tools,OS,SAP, Salesforce,slack, remote support, etc. Committed to continuous learning and staying up-to-date with the latest technologies and industry trends.
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Technical Support Engineer 1ProgressBengaluru, Ka, In
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Technical Support SpecialistProgress Nov 2024 - Present
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Product Support EngineerCloud Software Group Jan 2023 - PresentBengaluru, Karnataka, IndiaDedicated ShareFile Technical Support Engineer with a proven track record in providing exceptional customer service and resolving complex technical issues. Skilled in troubleshooting, diagnosing, and resolving a wide range of ShareFile-related problems, including file sharing, synchronization, and security. Passionate about delivering timely and effective solutions to ensure customer satisfaction.Key Skills: * ShareFile Administration * Technical Support * Troubleshooting * Customer Service * Problem-Solving * Remote Assistance * Knowledge Base Management * Network Administration Results-oriented Technical Support Engineer with a strong focus on customer satisfaction. Successfully resolved ShareFile support cases and achieving customer satisfaction. Proficient in CRM Tools Actively contributed to the development of internal knowledge base articles to improve support efficiency. -
Quality Analyst And ProductionsBharath Electronics Limited Oct 2018 - Mar 2019Bengaluru, Karnataka, IndiaHighly Skilled Contract Engineer.Final Testing the products and qualify.
Hemanth Ravi Education Details
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Telecommunications Engineering
Frequently Asked Questions about Hemanth Ravi
What company does Hemanth Ravi work for?
Hemanth Ravi works for Progress
What is Hemanth Ravi's role at the current company?
Hemanth Ravi's current role is Technical Support Engineer 1.
What schools did Hemanth Ravi attend?
Hemanth Ravi attended Visvesvaraya Technological University.
Who are Hemanth Ravi's colleagues?
Hemanth Ravi's colleagues are Terry Mays, John De Longa, Sarah Chaoui Aziz, Josh Carton, Manasa Buthappa, Kamen Ivanov, Anyara Roy.
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HEMANTH KUMAR RAVI
Business Growth Manager @ Movin Express - Driving Business Growth & Innovation | Business Growth Manager At Leading Air & Surface Shipment Company | Building Strategic PartnershipsChennai -
Hemanth Ravi
Bengaluru -
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Hemanth Ravi
Intern@ Beml(Em Division) Kgf Complex || Ex-Intern @ Hal Engine Division (Stores & Imm) ||Pursuing Mba In Lscm & Marketing || Placement Coordinator @Abbs || Dcal Member @ Iimb || BangaloreBengaluru
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