We specialize in :- Retail voice minutes – Best for Individuals, Freelancers and employees working from home- Wholesale voice / VoIP minutes (Bulk VoIP services)- PBX Hosting- DIDs/ Virtual numbers- Voice Consulting- Hosted SoftSwitch- Dedicated ServersContact us at support@uniquesoftsol.com or visit www.uniquesoftsol.com

Internet telephony company offering cost-effective and best quality wholesale VoIP termination and business VoIP services tailored for emerging and established carriers and re-sellers.Wholesale Termination, we offer 3 service types Premium, Standard and Short-duration (CC) termination to meet every clients requirement.Interconnected with top Tier 1 suppliers across the global to provide customers with superior termination over Premium trunk termination. We have partnered with multiple direct suppliers to meet the needs of re-sellers and calling-card suppliers to provide cost-effective services over our Standard trunk termination. Unlike other providers we also offer Short-duration (CC) termination. We are interconnected with multiple suppliers to provider high capacity, cost-effective termination for Call-centers.Our Current short-termination capacity is +3400 ports which includes USA CC, UK CC, Australia CC, China CC and India CC Short-duration termination.Our coverage includes A-Z destinations under our Premium, Standard and CC Trunks. Under short-duration trunk, we cover major destinations required by the call-centers across the global such as USA NPA/Nxx, USA Flat, UK, Australia, China, India, HK and other.Under Origination Services, we offer on-demand normal DIDs/ numbers for more than 70+ countries and toll-free DIDs / numbers for 15+ countries.Kindly mail your requirement at sales@telecomin.com; hemant@telecomin.comFor more info visit us at https://TelecomIn.com

Lotus Telco Inc., a Canada based Wholesale VoIP Minutes Provider offering Wholesale Termination and Origination (DIDs / Virtual numbers)

NOC and Support Team Management

• Leading the support service center with 20+ direct team members• Accountable for the day-to-day operations• Managing processes, programs and initiatives• Manage a staff of professional level team members & run the business leveraging team of supervisors• Supervision and management of routes to achieve maximum call quality while maintaining cost• Management of vendors, call rates and new monthly calling plans (MCPs)• Define KPIs - roles and responsibilities and performance management• Contribute to standards around which others will operate• Establish and influence operating policies• Plan for an area’s future needs and operations• Contribute to end to end policy/program development• Impact aspects of department or function results• Manage related costs and methods by working closely with Carrier Relation Services• Independently determine approach to managing daily operations• Set performance expectations• Select, lead, counsel and motivate teams• Interpret and execute policies that directly affect work activities• Develop and communicate plans/objectives to others• Contribute to functional strategy within location• Analyze quantitative, qualitative and trend data• Recognize how individual data points fit into a situation as a whole• Identify what additional data is needed• Anticipate operational issues and develops preventative measures• Manage escalations and retention, first-level leaders and supervisors and/or complex non-exempt technical support teams• Lead cross-functional teams domestically and/or globally that encompass a variety of technical specialties requiring broad integration and product knowledge• Report, Track and control various business sensitive reserves• Provide project support on partner deals• Provide technical & functional guidance• Lead daily, weekly and monthly management P&L reporting• Forecasting and target setting process for calling destinations to achieve high profits• Lead, motivate team of professionals

• Managed team of 25+ Engineers to provide 24x7 support (VoIP/Bandwidth-ISP/DVR)• Supervised and developed team - Provided hands-on assistance to the team members in case of problems, through direct intervention and mentoring• Handled team escalations• Keep the team motivated and work as an interface between them and the management• Team performance review and management• Managing day to day operations• Setting KPIs and roles & responsibilities of the team• Worked closely with R&D and Sales team for creating efficient services and solutions• Looking after smooth functioning of VoIP Servers with maximum uptime• Maintenance of enterprise A-Z Routes, Tariffs, Rate Updates, LCR, ASR and ACD• Coordinating with International Carriers (Voice/VoIP)• Responsible for managing e-BGP, WAN routing and related troubleshooting• Coordinated with Basic Service Providers regarding escalated issues (ISP)• Monitored and maintained maximum uptime of different POP’s connected to core network through lease lines, Cisco routers and switches• Troubleshoot network problems in operations under strict SLA norms and avoiding downtime• Coordinated with DSA Engineers for the installation of DVR systems•Provided technical training to New Employees

• Handling escalation calls• Coordinating with backend carriers regarding Voice (VoIP) related issues• Managed efficient functioning of VoIP Services• Handling online and onsite technical queries which include VoIP, Bandwidth and DVR- Security Cameras related issues• Provided support to the sales team, ensuring all sales and service objectives were met• Responsible for customer service duties included answering customer queries, problem solving and providing detailed information on new products• Handling corporate visits in Delhi-NCR region• Maintenance of links by coordinating with different BSO (Basic Service Operator)• Providing technical training to new employees

• Handling field support and staff• Managed corporate visits• Provided technical training to new Engineers and sales team• Testing of New devices (ATA-VoIP)• Configuring Voice ATA such as MP108/114• Supporting Sales team and provide presales presentations and demonstrations to clients• Managed PAN India team including engineers and demo support staff

• Providing online voice technical support to BT- Broadband Customers• Providing support for the Installation of modem and Wi-Fi router• Installation of Security Software’s and System drivers• Technical support regarding VoIP account configuration• Handling escalation and arranging onsite visits