Working as a Technical Lead for End User Support team (Desktop support),With 14 members, who supports desktop, laptop, OS, internet, VPN,VDI, application etc. issues.Project (International Client) Jaguar Land Rover Ltd. UK. – A British multinational automobile manufacturer which produces luxury vehicles and sport utility vehicles. Highlight: Have been to onsite United Kingdom for 3 years since Apr 2019 to March 2022 and was supporting to End Users. Currently working at Offshore Noida.

*Working as a key member for Print Operations team**Managing, maintaining and troubleshooting of all 1500 HP printers and plotters.*Responsible for all Print servers,Safecom servers,printers,pull printing/Cloud printing.*Print queue creation on print servers and maintenance of print queues on all print servers.*Safecom Administration, ensuring printers for all sites are running on time with no delay.*Managing,working and supporting HP digital sending server (DSS).*Troubleshooting of all printer issue ,print queue creation ,deletion.*Maintaining Fleet data.*Ensuring that all printers are up and running and ordering cartridges automatically.*Printer movement from one to other location in site.*Print server management.*Making report regarding Toner SLA, Paper use,Performance of printers for all site, Break fix count vs toner order and all, overall summary for month.*Raising CR for Mainframe application to provide WT numbers to printers.*Co-ordinate with vendor, quality check.*Providing training, level 1 troubleshooting steps to new and existing helpdesk team members. *Working on HP 'WEB-JETADMIN' tool for monitoring, troubleshooting of printers and upgrading firmware.

About Tata Consultancy Services When you choose Tata Consultancy Services (TCS) as your IT services, consulting and business solutions partner, you will discover what so many global enterprises.We are a leader in the global marketplace and among the top 10 technology firms in the world. Our continued rapid growth is a testament to the certainty our clients experience every day. Building on more than 40 years of experience, we add real value to global organizations through domain expertise plus solutions with proven success in the field and world-class service. It’s how we keep you moving forward.Work Responsibility:1. Troubleshooting of all OS like; windows 8,7,Vista, XP, Win 2003 Server.2. Migration of current os (Win xp to Win 7)Domain join, local pc backup,NT backup of system.3. Anti virus (McAfee)installation, scanning,making local users & provide the admin rights.4. Installation,configuration and troubleshooting of Network Printers like Xerox & HP.5. Coordinate with The vendors Like (DELL & HP). 6. Computer Assembling & Troubleshooting.7. Configuration of Avaya,VOIP Phones.8. Using Remote Desktop,RC tool, Net meeting to resolve onsite location users Problems.9. Using web base IT help line of Remedy 7.6 to manage tickets.10. Configuration of Vodafone, idea mail on mobile phone like Nokia, Blackberry.11. Managing and troubleshooting of wireless network, Router & Access point.13. Cabling and Installation of the Network.14. Managing and maintaining conferencing device like plasma and projectors for conference from remote location.15. Working on Jetadmin server (HP tool) for managing multifunctional printers(MFP).16. Working on safecom technology to manage printers.17. Troubleshooting of Google mail.18. Managing user profile in AD,provide GPO level,reset password.19. Installation of all software,hardware,printers,scanners.20. Working for Onsite client Jaguar Land Rover Ltd. UK.21. Working on VMware Horizon to migrate win XP to win 7

About Extramarks Education Pvt. Ltd.Extramarks.com is an effort to bring students, teachers and parents on a single platform to ensure that a child excels academically. It utilizes Internet to provide anywhere, anytime after school educational support for children studying in classes VI to XII and is presently focused on Indian students. Extramarks Live provides best tutoring and learning resources on the web. It is convenient, cost effective and helps improve your grades. Extramarks Live offers you expert help in all subjects except language subjects. Specialtieseducation, cbse, e-learning, online tutoring, social networkWork Responsibility:1. Installation & configuration of Linux, windows 8, 7, Vista, Win XP and Win Servers.2. Installation, configuration & troubleshooting of MS.Outlook & Outlook Express.3. Managing, maintaining and troubleshooting of Laptops in site. 4. Troubleshooting of hardware problems in Desktops.5. NT Backup, Domain join, local PC backup before formatting the system.6. Antivirus installation, making local users & provide the admin rights.7. Installation of Local & Network Printer like Xerox & HP.8. Coordinate with The Vender Like DELL & HP. 9. Computer Assembling & Troubleshooting.10. Configuration of Avaya IP Phones.11. Using Remote Desktop, Dam ware, VNC & Net meeting to resolve Remot location users Problems.12. Using web base IT help line of “Spice Works” e-Helpline.13. Configuration of Vodafone, idea mail on mobile phone like Nokia, Blackberry. 14. Managing and troubleshooting of wireless network, Router & Access point.15. Installing extension phone in the corporate Office. 16. Cabling and Installation the Network.17. Managing and maintaining conferencing device like plasma and projectors for conference from remote location.

MS Word, Excel, Power Point, Outlook, Internet.Linux, windows 8, 7, Vista, XP and DOSManaging and Maintaining Computer Hardware Devices.Cabling, Installing the Network, Wireless Networking and Troubleshooting. All Type of Installation.