Hema R. Email & Phone Number

Remote

-Reporting to Senior Account Manager-led a high-performance team of over 80, dedicated to the precision and timely delivery of documentation services for DaX Dragon Ambient Experience for approximately 100 individual medical practitioners.- Spearheaded initiatives resulting in a 20% reduction in critical errors within the initial three months, enhancing overall service delivery and client satisfaction.- Successfully achieved and maintained contractual metrics (99.9% service delivery) through strategic business reviews, performance optimization, and effective collaboration with BPO partners.- Applied advanced Workforce Management and Go Live Readiness strategies, utilizing Power BI for daily metrics tracking and continuous improvement and working collaboratively with Research and Development to improve software updates required to improve efficiency of Artificial Intelligence synchronization.- Project management experience; prepared large scale employee mapping for high volume onboarding of new accounts based on key metrics and performance data.

Orlando, Florida, United States

Accomplished Special Operations Ambassador with a proven track record in optimizing medical documentation processes and ensuring operational excellence at ScribeAmerica. Adept at implementing training programs, conducting quality audits, and collaborating cross-functionally to enhance overall efficiency.Led comprehensive training programs, utilizing an online training portal and live floor training. Achieved a remarkable 50% increase in customer satisfaction by ensuring seamless integration of scribes into their roles.Conducted meticulous quality audits, providing constructive feedback for performance improvement. Consistently improved the precision and accuracy of medical documentation, ensuring compliance with industry standards.Collaborated seamlessly with cross-functional teams to align with departmental goals. Implemented site-specific best practices and identified physician documentation preferences, contributing to overall process optimization.

Orlando, Florida, United States

Dynamic healthcare transcriptionist with a proven track record in elevating medical documentation efficiency and precision within high-volume pain management clinics. Recognized for leadership in optimizing processes, training top-tier teams, and enhancing physician productivity.Spearheaded initiatives as Chief scribe, significantly improving the efficiency and accuracy of medical documentation and charts. Applied a meticulous approach to preparing and assembling medical records in alignment with policy, ensuring seamless workflows prior to patient visits.Led a team of 8+ scribes across four clinics and three ASC facilities, transcending transcription excellence. Achieved a noteworthy milestone of transcribing over 400 physician-patient encounters monthly, resulting in a remarkable 25% increase in physician productivity and a reduction in burnout.Demonstrated unparalleled accuracy in preparing medical orders, achieving an outstanding 98% accuracy rate. Executed physician directions meticulously, encompassing lab orders, medication orders, follow-up testing, consults/referrals, and associated diagnoses, contributing to optimal patient care.Utilized cutting-edge computerized systems to create and update medical records for each encounter. Under physician and clinician direction, updated patient histories and pertinent health information in the patient record. Ensured the timely preparation and submission of all documentation for review and approval.Facilitated prepping and rooming patients for exams, obtained vital signs, documented/upgraded pertinent health information, assisted with non-sterile procedures, managed appointments and referrals, and executed seamless data entry into the NexGen EHR.

Orlando, Florida Area

Fostered a collaborative environment, ensuring effective communication and coordination among team members to meet and exceed performance targets.Thrived in a high-volume pain management clinic setting, showcasing adaptability in managing dynamic clinical requirements and intricate medical documentation.My role as a scribe showcases a commitment to precision, efficiency, and leadership excellence within the healthcare sector. Ready to bring these attributes to an executive healthcare position where optimizing operational workflows and delivering superior patient care are paramount.

Winter Park

Highly skilled Director of Sales with a robust background in the healthcare industry. In this leadership position, I successfully orchestrated and optimized center operations, placing a strong emphasis on delivering unparalleled customer service and guiding clients towards achieving their weight loss goals.Demonstrated a proven ability to lead and optimize center operations, fostering an environment that prioritizes client success and satisfaction.Directed and motivated staff effectively, ensuring a cohesive and dedicated team that delivered the best possible care to clients.Proficiently managed appointment schedules, optimizing client engagement and maximizing operational efficiency.Spearheaded the development and execution of impactful marketing strategies, focusing on driving sales and elevating center revenue.Ensured the proper handling of all financial transactions and maintained accurate records, showcasing meticulous attention to detail and a deep understanding of financial management and reporting.Elevated the standard of customer service, resulting in increased client satisfaction and retention.Worked directly with corporate executives and successfully implemented marketing strategies that significantly contributed to driving sales and achieving revenue growth by developing national marketing strategies for TV and print, collaborated with head of accounting to implement new policies and procedures for inventory and worked with IT to implement procedures to roll out the new SAAS.Successfully collaborated with registered dietitians and nutritionists to develop the maintenance program for long term weight management which became the driving factor for retention after weight loss.Maintained impeccable financial records, ensuring accuracy in all transactions and contributing to the financial health of the center.

Winter Park, Florida, United States

Conducted weekly patient counseling and coaching sessions in order to follow progress. Experience in blood pressure reading, BMI charts, ketone testing, worked beside a physician for review of blood work. Setting standards for staff on performance, professional development, and holding all employees to the highest standards of accountability and operational excellence including driving revenue, membership and overall customer service. Implementing and fostering a culture of customer delight in order to maximize sales, patient retention and referrals. Led the entire eastern region in consultation sales month over month bringing in over $100,000 in monthly revenue.

Oviedo Fl

Performed Manager on Duty responsibilities at all times including opening and closing of the facility. Led, drove, and monitored employee performance and company initiatives to ensure maximum productivity, profitability, and compliance with company procedures. Provided leadership and direction to the team by exercising independent judgment and discretion in order to successfully execute company strategies. Stimulated growth in self and others through coaching, training, and development. Accurately assessed individual associate performance providing the appropriate level of performance feedback and administered corrective action when necessary. Created a positive work environment that developed and engaged staff, generated sales and promoted operational excellence. Facilitated various group events which included prepping staff, managing catering orders, greeting the client, and taking payments. Events completed with world class guest service and the highest levels of profitability, while earning permanent individual guests and new event referrals. Assisted clients in making group reservations on-site as well as conducting guided tours of facility.

Oviedo, Florida, United States

Orlando, Florida, United States

Orlando, Florida Area

Progressed through a series of positions, serving, hostess, to-go specialist. Cash handeling experience of over $10,000. High volume sales while delivering exceptional customer service.

Worked directly with owner to implement new marketing strategies which lead to 45% increase in sales and new customer sales. Helped as a server and hostess.

Bachelor Of Applied Science - Basc

Associate Of Arts (A.A.)