Hema Rao Huisinga, Mba Email & Phone Number

Wexford, Pa, Us

Cary, Nc, Us

Reporting to the Chief Operating Officer, leading a global team and plans and directs all aspects of the Loparex Supply Chain, IBP, and Procurement objectives, and initiatives across four global regions of Americas, Europe, APAC & India.Develop and implement strategic plans, operational and tactical aspects to meet Loparex future requirements for the Supply Chain function (an integrated SIOP system) and for the Procurement Organization.

Philadelphia, Pennsylvania, Us

Cleveland, Oh, Us

Pangbourne, Berkshire, Gb

Pangbourne, Berkshire, Gb

New York, New York, Us

• Build end-to-end problem management process to resolve issues at both the source and cause levels, thereby reducing customer issues fro 40% to 14% within a year.• Lead and manage cross functional teams improvement projects utilizing Cross Functional Improvement process and six-sigma methodology thereby improve customer satisfaction • Review service delivery practices and identify key problem incidents with businesses in developing remediation plans for execution and • Conduct Operational and business reviews with C-level management to gain input and improve operational and process synergies.• Evaluate, refine and monitor overall Voice of the Customer programs and Competitive Satisfaction research with external and internal vendors reducing costs by 32% and improved efficiencies.• Manage strategic and tactical projects for the business and North America Operations and Technology groups to their specific timeframes and guidelines.

New York, New York, Us

New York, New York, Us

• Facilitated the Credit Card business in 5 cross functional/ geographically spread projects with saves of 2.84MM. • Project Leader for the following projects: Merchant Payments, EDC/EVI option, ATM Reconciliation, Issuer Fraud Project and the Acquirer Fraud Project.• Received the Black Belt Certification from the Corporate Quality Office NY.• Received the Citibank team Recognition Award from the Corporate Office in NY for the implementation of the Cards – Contact Point Verification Project.• Received the Quality Star for 1998 from the Corporate Quality Office in NY.• Received the Citibank CEEMEA Quality Award for the “Problem Resolution Process” at Customer Contact Unit.

Brentford, Middlesex, Gb

Responsible for management and financial performance of TQM and Lean Mfg. programs for 7 manufacturing facilities of Pharmacuetical (Formulations, Fine Chemicals, Bulk Drugs) and Foods• Developed and Trained TQM/TPM, LEAN modules across all functions - Operations, Marketing, Sales and Finance and Accounting.• In-depth experience utilizing Six Sigma DMAIC, LEAN, Design, Change Management principles in business and manufacturing environments to drive business results • Projects: Operating efficiencies, cycle time reduction; Business Process Improvement (Technology and non-Technology related)• Trainer: 250+ classroom hours; DMAIC, Executive Sponsor and TQM Awareness• Recorded 16% increase in Customer Satisfaction in 2 years from a base level of 67 per cent, as measured by an external agency.• Mentored and coached 36 Green Belts, 7 Black Belts, and 3 Master Black Belts to certification

Brentford, Middlesex, Gb

Responsible for Corpoarte Audits for 7 manufacturing facilities of Pharmacuetical (Formulations, Fine Chemicals, Bulk Drugs) and Foods• Re-engineering of Factories and Franchises to ensure they are all on UK /FDA standards• Was the single coordinator for the project to enable the organization and all team members as a “One-stop-shop” • Received the Productivity Award for Facilitating and managing the teams to improve process efficiencies by 12%• Factory Managers Award for Best Business/Process Improvement.

Master Of Business Administration - Mba, Business Administration And Management, General

E-Mba- Nyu Stern, Lse London, Hec Paris, Finance, Economics, Marketing And Business

Executive Education, Sales And Marketing Leadership

Masters, Sciences And Chemical Technology