Hemathevy Karunakaran Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Axiata Digital Labs is the technology hub of Axiata Group Berhad Malaysia which is one of the leading groups in telecommunication in Asia.
• Managing IT operation support, Local support & Asia user (including Indonesia, Sri Lanka, Malaysia, and Philippines.
• Ensure adequate process and procedures in place for communicating IT change/outage/emergency activities to the organization.
• Maintain accurate records of each asset, including serial numbers, specifications, and acquisition dates.
• Guided My team members and keep update for all IT related policy and Procedures.
• Efficiently order IT equipment based on established requirements and vendor relationships.

Malaysia

• Manage and deliver IT Infra services including Global NOC and Service desk, operation support, Local support & Global user access service level agreement and KPI.
• Plan, direct and coordinate all activities within the team consisting of 10 team members. Communicate priorities, schedule tasks and monitor task/project status.
• Monitor the server network activities and take the action according to the alert.
• Report and compile management information and highlighting area for improvement also those concern and opportunity.
• Responsible for ensuring that team delivers IT services that technically sound and comply with defined standards operating procedures liable cost.
• Evaluate employee job performance, through goal setting and performance appraisals

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Manage and deliver IT Infra services including Global NOC and Service desk, operation support, Local support & Global user access service level agreement and KPI.
• Plan, direct and coordinate all activities within the team consisting of 10 team members. Communicate priorities, schedule tasks and monitor task/project status.
• Monitor the server network activities and take the action according to the alert.
• Report and compile management information and highlighting area for improvement also those concern and opportunity.
• Responsible for ensuring that team delivers IT services that technically sound and comply with defined standards operating procedures liable cost.
• Evaluate employee job performance, through goal setting and performance appraisals

Malaysia

Perak Tengah, Perak, Malaysia

• Assembling & disassembling the computers.
• Connecting the printers with the desktops & laptops.
• Routing & configuring the Network & LAN cables
• Solving the regular upcoming Hardware issues
• Solving the technical issues of the customer.
• Microsoft Office Suites – 2003/2007/2010.

Perak, Malaysia

• Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network
• Assisted in installing and maintaining computer systems
• Operating Systems – Win XP, 7, 8, -Based OS
• Microsoft Office Suites – 2003/2007/2010

Bachelor Of Computer Science Networks And Security, Networks And Security, In-Progress

Diploma Of Computer Technology Networking, Networking, 3.32

Certificate Of Computer Technology: Networking,, Networking,, 3.53