Hemathevy Karunakaran Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Axiata Digital Labs is the technology hub of Axiata Group Berhad Malaysia which is one of the leading groups in telecommunication in Asia. • Managing IT operation support, Local support & Asia user (including Indonesia, Sri Lanka, Malaysia, and Philippines. • Ensure adequate process and procedures in place for communicating IT change/outage/emergency activities to the organization.• Maintain accurate records of each asset, including serial numbers, specifications, and acquisition dates.• Guided My team members and keep update for all IT related policy and Procedures. • Efficiently order IT equipment based on established requirements and vendor relationships.• Collaborate with vendors to resolve procurement and warranty-related issues.• Implement a tracking system to monitor the movement and usage of IT assets.• Creating, updating, and maintaining IT process according to 'Best Practices" to ensure high user satisfaction and effective IT delivery model.• Utilized financial forecasting techniques to predict potential budget deviations and adjust plans accordingly.• Prepared detailed budget reports for presentation to senior management and stakeholders.• Collaborate with Subsidiary company IT Team, to assist all Group IT projects. • Creating the organization's IT budget collaboratively, engaging with various business divisions, senior executives, and essential personnel.• Effectively navigate and resolve divergent priorities, deliverables, and timelines.• Tasked with managing the procurement and installation processes for computer systems and printers.• Provided end-user assistance encompassing application support and resolution of general computer-related issues.

Malaysia

• Manage and deliver IT Infra services including Global NOC and Service desk, operation support, Local support & Global user access service level agreement and KPI.• Plan, direct and coordinate all activities within the team consisting of 10 team members. Communicate priorities, schedule tasks and monitor task/project status.• Monitor the server network activities and take the action according to the alert. • Report and compile management information and highlighting area for improvement also those concern and opportunity.• Responsible for ensuring that team delivers IT services that technically sound and comply with defined standards operating procedures liable cost. • Evaluate employee job performance, through goal setting and performance appraisals • Documenting/update standard operating system procedures as well as knowledgebase articles. Understand and adhere to Information Security policies, service level agreements, customer needs, standards and implement them into daily working practises and services.• To manage and co-ordinate the processing of incoming calls or tickets to ensure courteous, timely and effective resolution of incidents and requests. • Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.• Identify team members training needs and development by providing them with technical mentoring and coaching where appropriate • Involved in IT Support and NOC staff recruitment activity.• Carry out other duties as required by the company• Ensure adequate process and procedures in place for communicating IT change/outage/emergency activities to the organization. • Be a central point of contact on all IT operation issues and implement service improvement through project initiatives. • It also expands to managing vendors, suppliers, and stakeholders towards driving excellence IT for the organization.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Manage and deliver IT Infra services including Global NOC and Service desk, operation support, Local support & Global user access service level agreement and KPI.• Plan, direct and coordinate all activities within the team consisting of 10 team members. Communicate priorities, schedule tasks and monitor task/project status.• Monitor the server network activities and take the action according to the alert. • Report and compile management information and highlighting area for improvement also those concern and opportunity.• Responsible for ensuring that team delivers IT services that technically sound and comply with defined standards operating procedures liable cost. • Evaluate employee job performance, through goal setting and performance appraisals • Documenting/update standard operating system procedures as well as knowledgebase articles. Understand and adhere to Information Security policies, service level agreements, customer needs, standards and implement them into daily working practises and services.• To manage and co-ordinate the processing of incoming calls or tickets to ensure courteous, timely and effective resolution of incidents and requests. • Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.• Identify team members training needs and development by providing them with technical mentoring and coaching where appropriate • Involved in IT Support and NOC staff recruitment activity.• Carry out other duties as required by the company• Ensure adequate process and procedures in place for communicating IT change/outage/emergency activities to the organization. • Be a central point of contact on all IT operation issues and implement service improvement through project initiatives. • It also expands to managing vendors, suppliers, and stakeholders towards driving excellence IT for the organization.

Malaysia

Perak Tengah, Perak, Malaysia

• Assembling & disassembling the computers.• Connecting the printers with the desktops & laptops.• Routing & configuring the Network & LAN cables• Solving the regular upcoming Hardware issues• Solving the technical issues of the customer.• Microsoft Office Suites – 2003/2007/2010.• Troubleshoot systems and work with customers to determine needed hardware or software changes.• Break down systems, remove malfunctioning hardware, and install new parts.• Provided solutions and technical guidance to clients facing technical issues and difficulties.• Maintained records of hardware issues, performance and supplies

Perak, Malaysia

• Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network• Assisted in installing and maintaining computer systems• Operating Systems – Win XP, 7, 8, -Based OS• Microsoft Office Suites – 2003/2007/2010

Bachelor Of Computer Science Networks And Security, Networks And Security, In-Progress

Diploma Of Computer Technology Networking, Networking, 3.32

Certificate Of Computer Technology: Networking,, Networking,, 3.53